Customize Customer Messages to Reduce the Chance of Missed Deliveries, and More
We’ve recently made some significant upgrades to help you further reduce the chances of missed deliveries by keeping your customers up-to-date on what’s happening with their packages.
If you’re on the Recipient plan or above, with this update you can:
After a driver starts their route, your customer will get a message with general delivery info. This includes an estimated delivery time and a link to our live tracking site so that they can track its progress. 🙌
Easier Team Member Management
You will find a more simple look and feel that makes managing drivers with Circuit easier and faster to use as team members are now added and edited in a separate part of the Teams workspace.
You can easily add new team members individually, or add many couriers in a row. Give it a try by checking the ‘Add member’ box to include more than one new driver at a time.
Editing your existing team members is now easier, too.
Go to the three dots on the right of the team member name for more info and to pull up their profile. You can change their name, display name, and role. Plus override their route defaults. When you select ‘Use defaults’, you can fix this so that your driver follows your set start and end locations.
If you uncheck this option, then you have the choice to customize your drivers start and end locations individually. You can just pick another location and time and then save it. From now on, your driver is going to get routes that are tailored to them.
More Control Over Driver Setup
We’ve improved Circuit for Teams with some big new features you’ve been requesting: You have more control over driver setup. Now you can:
Teams Can Now Change Team Name
To make sure your customers get the best experience, we’ve made a small but significant change to Team Profiles. Now you can easily edit your team name when you log in to your settings.
This change shows in your navigation bar and in your customer notifications (both email, and SMS).
Try it out by going to Settings → Team Profile