Control recipient delivery requests being sent to drivers

When tracking updates are sent, recipients can add delivery instructions for their driver. When used correctly, this is a beneficial feature, and the recipient can provide useful delivery instructions.

However, some recipients submit unrealistic and demanding delivery requests, which can delay and disrupt drivers. Our latest update lets you turn off the ability for recipients to add delivery instructions.

How to turn recipient delivery notes on/off

• Go to Settings > External parties > Customer notifications
• Toggle the setting for Enable recipient delivery notes to on/off