Improved delivery experience for customers

Dispatchers can now choose to add customer service contact details to the delivery information available to customers, providing a better delivery experience to customers who need help.

Delivery tracking information provided to customers now includes:

• Dynamic estimated time of delivery
• Delivery status
• Proof of delivery information
• The ability for the customer to add delivery instructions
• Customer service contact email and/or telephone number
• Sender name and address
• Shareable tracking link