Improved delivery experience for customers
Dispatchers can now choose to add customer service contact details to the delivery information available to customers, providing a better delivery experience to customers who need help.
Delivery tracking information provided to customers now includes:
- Dynamic estimated time of delivery
- Delivery status
- Proof of delivery information
- The ability for the customer to add delivery instructions
- Customer service contact email and/or telephone number
- Sender name and address
- Shareable tracking link