Product updates

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16 Aug 2024
Decide the level of tracking detail you provide to recipients in customer notifications

Decide the level of tracking detail you provide to recipients in customer notifications

When customers are provided with detailed tracking information, they can accurately anticipate when and how their delivery will arrive, which leads to higher delivery success rates and happy customers.

Our latest update allows you to select the level of tracking information shared with customers. These preferences can be set for individual stops or complete routes.

Choose what level of tracking detail to share in your customer notifications:

  • Provide customers with a delivery ETA
  • Provide customers with a delivery ETA and their position in the delivery queue
  • Provide customers with a delivery ETA, their position in the queue and show them live driver tracking when they are the next stop on the driver’s route


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Logistics map interface showing the New York afternoon delivery run with route lines and list of addresses