Customize POD collection and delivery methods to meet client needs

With multiple clients, it can be difficult for courier companies to satisfactorily meet each client’s delivery needs. Some clients may require specific forms of POD to be collected, while others may be happy with a simple signature.

For example, a client who ships high-value items may not want delivery drivers to have the option to ‘leave the package in a safe space’ and may insist on capturing a signature and photo as POD.

It’s now possible to specify what delivery method is permitted for a stop and what type of POD needs to be collected for that method.

How to set POD and delivery method preferences

• Go to > Settings > Operations > Proof of delivery
• Toggle on/off all the delivery methods you want to be available
• Select the type of POD you would like collected
• Use the drop-down menu to specify if POD collection is optional or not