Shipday Review 2024

Discover how Shipday stacks up in the competitive world of delivery management software, and see how it compares to industry leaders like Circuit for Teams.

Welcome to our deep dive into Shipday's services in 2024. It's been a journey watching Shipday evolve and carve its niche in the delivery management sector. What started as a promising tool has now become a name often heard in the bustling corridors of businesses, big and small.

So, what's the buzz about Shipday all about? We're here to unpack that. Whether you're a small business owner juggling local deliveries or a larger enterprise handling a complex web of orders, understanding the ins and outs of tools like Shipday is crucial. It's not just about what they offer; it's about how well it syncs with your business.

In this review, we'll walk through everything Shipday — from its pricing strategy to the nuts and bolts of its features, and yes, even those little quirks that only become apparent once you get down to the nitty-gritty of daily use. We'll talk about how it manages deliveries, keeps customers in the loop, and whether its route optimization is more hype than help.

Key takeaways

Shipday offers a full suite of features for managing delivery operations, making it well-suited for a range of businesses.
The platform does well in real-time delivery tracking and efficient route optimization, enhancing operational efficiency.
Shipday's user-friendly interface, both in web and mobile apps, caters to the needs of both technical and non-technical users.
While robust in many areas, Shipday could benefit from improvements in route planning flexibility and settings configuration for more tailored business needs.

Overview of Shipday

Shipday is a key player in the delivery management space, tailored to meet the needs of small to medium-sized businesses. Its focus is on local and on-demand delivery services, catering to industries like food delivery, grocery services, and eCommerce.

Founded with the goal of simplifying delivery processes, Shipday has evolved to offer real-time delivery tracking, automated route optimization, and efficient order management. Its user-friendly interface is accessible on both web and mobile apps, emphasizing ease of use for business owners, delivery drivers, and customers.

For detailed information on Shipday's offerings and its fit for various markets, Shipday.com offers a comprehensive overview. Shipday distinguishes itself with its versatility and robust features, aiming to enhance delivery operations across diverse business sectors.

Pricing and subscriptions

Analyzing Shipday's pricing structure reveals a tiered approach, catering to businesses of varying sizes and needs.

Starter plan

Price: Free forever
Features: Includes Ten driver accounts, one dispatch account, a driver app, basic auto-dispatch, live delivery tracking, and proof of delivery

Professional plan

Price: Starts at $29/month for 300 orders, with $0.10 per additional order
Features: Builds on the Starter plan by offering unlimited driver accounts, five dispatch/staff accounts, SMS notifications, route optimization, standard auto-dispatch, access to 3rd party delivery services in select countries, and professional reporting

Branded Premium plan

Price: Starts at $79/month for 300 orders, with $0.20 per additional order
Features: Includes all Professional features plus 15 dispatch/staff accounts, branded driver app, branded tracking, barcode scanning and ID verification, automated collection of Google reviews, and priority support

Business Advanced plan

Price: Starts at $299/month for 1000 orders, with $0.25 per additional order
Features: Encompasses all Branded features, along with unlimited dispatcher or staff accounts, geo-fencing, advanced automation, custom reporting, and dedicated support

When compared to industry standards, Shipday's pricing is competitive, offering a free entry-level option and scaling up to more advanced, feature-rich plans. The tiered system allows businesses to choose a plan that fits their size and needs, making Shipday a flexible choice for a wide range of delivery businesses. The pricing for additional orders in higher-tier plans seems reasonable, considering the extended features and support.

Features and functionality

Real-time tracking. Allows businesses and customers to track deliveries in real time. This feature enhances transparency and customer satisfaction by offering up-to-date information on delivery status.
Local delivery capabilities. Focuses on optimizing local delivery operations. Especially useful for small businesses and restaurants, this feature helps to efficiently manage local deliveries, though its effectiveness may vary depending on geographic and logistical complexities.
API integration. Offers integration capabilities with other systems through an application programming interface (API). The API integration is a key strength, allowing for seamless connection with existing business systems, which is crucial for businesses looking to automate and streamline their operations.
Driver app. A dedicated app for drivers to manage deliveries, routes, and customer communication. The driver app is instrumental in improving the efficiency of drivers, though the ease of use can vary depending on the driver's tech proficiency.
Order tracking. Allows businesses to track the status of each delivery order. This feature is essential for maintaining control over delivery operations, ensuring that both the business and its customers are always informed.
Route optimization. Automatically calculates the most efficient routes for deliveries. Route optimization is one of Shipday's standout features, helping to reduce delivery times and costs. The effectiveness of this feature can significantly impact a business's operational efficiency.

User experience

Shipday's user experience is a critical aspect of its overall effectiveness as a delivery management tool.

The interface across both web and mobile platforms is designed with user-friendliness in mind. It's generally intuitive, with a clean layout that makes navigation straightforward. However, new users might require some time to familiarize themselves with the full range of features.

Both the mobile and web applications are robust, ensuring that users can manage their delivery operations efficiently. The mobile app, essential for drivers on the move, is responsive and well-optimized for various devices. The web app, on the other hand, offers a more comprehensive view, ideal for dispatchers and managers.

Shipday's commitment to a seamless user experience is evident. The platform is designed to cater to both technical and non-technical users, making it accessible to a wide audience. Occasional updates and improvements suggest a commitment to evolving with user needs.

While Shipday's user interface and app functionalities score high on usability and efficiency, there is always room for enhancements, especially in catering to diverse user preferences.

Delivery management capabilities

Shipday's proficiency in managing delivery operations is a cornerstone of its service offering.

Shipday offers a comprehensive system for managing delivery orders, allowing businesses to oversee the entire delivery process from a single platform. This centralized approach is effective in ensuring order accuracy and timely dispatch.

Automation in Shipday aids in reducing manual tasks, notably in order dispatch and route planning. While this automation streamlines operations, the degree of its effectiveness can depend on the specific business processes and workflows.

The platform's notification system, which includes both SMS and app-based alerts, keeps both customers and drivers informed. This feature is crucial for real-time communication and enhances the overall delivery experience.

Live tracking is another strong point of Shipday. It offers real-time visibility of deliveries, which is not only reassuring for customers but also helps businesses monitor delivery progress and address any issues promptly.

Overall, Shipday demonstrates robust delivery management capabilities, with a focus on automation, efficient order management, and effective communication channels. These features combine to create a system that is both practical and user-friendly, though its efficiency may vary across different business models and scales.

Integration and compatibility

Shipday's ability to integrate with other systems plays a vital role in its overall effectiveness as a delivery management solution.

Shipday offers API integrations that allow it to connect seamlessly with various business systems. This is particularly beneficial for companies looking to automate and streamline their operations, ensuring that data flow between Shipday and other systems like customer relationship management (CRM) or inventory management tools is smooth and reliable.

Compatibility with point-of-sale (POS) systems is a key aspect of Shipday's integration capabilities. This allows for a more integrated approach to order handling, from the point of sale to delivery, enhancing operational efficiency.

Shipday's ability to work effectively with third-party delivery services extends its usability. This is especially important for businesses that rely on a mix of in-house and third-party delivery solutions, ensuring they can manage all aspects of their delivery operations within one platform.

Customer support and satisfaction

Many users report that Shipday's customer service is responsive and helpful. The support team is known for quick responses and has been commended for their willingness to take in feedback and make continuous improvements. Recently, Shipday has enhanced its support channels by setting up a support email and phone line, addressing previous limitations in customer support accessibility.

A notable limitation highlighted by users is the lack of multiple contact options, with some users expressing difficulty in reaching support by phone. The online chat feature, while accepted, may not always suffice for more complex or urgent issues.

User reviews frequently praise Shipday's ease of use and application to business operations. The delivery tracking features, cost-effectiveness, and efficiency of the driver app are commonly cited as beneficial aspects. Shipday's impact on supporting small businesses, especially in challenging times like the COVID-19 pandemic, has been positively noted.

Some users have pointed out issues related to the software's mapping features and the inability to easily reassign routes. Limitations in configuring settings for each establishment separately and the inability to route with time constraints are also mentioned as areas needing improvement.

In summary, while Shipday's customer support is generally responsive and helpful, there is room for improvement in terms of contact options and addressing specific software issues. The high user satisfaction rating indicates that Shipday is well-regarded overall, particularly for its ease of use, cost-effectiveness, and beneficial features for delivery businesses. However, attention to the mentioned cons could further enhance user experience and satisfaction.

Comparison with competitors

Let’s review how Shipday stacks up against other major players in the industry.

Shipday vs. Route4Me

Feature set. Route4Me offers advanced route planning and optimization, similar to Shipday. However, Route4Me stands out with its extensive analytics and reporting capabilities.
Market positioning. Route4Me appeals to businesses with complex routing needs, including larger enterprises, while Shipday targets a broader range of businesses needing delivery management.
Service effectiveness. Shipday is well-suited for general delivery management, while Route4Me excels in handling complex, large-scale delivery operations with a need for detailed analytics.

Shipday vs. Routific

Feature set. Both Shipday and Routific emphasize route optimization. Routific is known for its cost-effective routing solutions, whereas Shipday offers a more comprehensive set of delivery management features.
Market positioning. Routific is tailored for businesses looking to reduce delivery costs, while Shipday offers a complete delivery management system.
Service effectiveness. For businesses focusing on cost-saving and operational efficiency, Routific is a strong choice. Shipday, on the other hand, offers a more rounded solution for those seeking a broader range of delivery management functionalities.

Shipday vs. Circuit for Teams

Feature set

Shipday. Offers a wide range of delivery management features, including real-time tracking, route optimization, and a driver app. It's designed to manage the entire delivery process, from dispatch to delivery.
Circuit. Specializes in route planning and optimization, with a focus on multi-stop routes. It also offers real-time tracking and a driver app, but its main strength lies in efficient route planning for delivery drivers.

Market positioning

Shipday. Targets businesses seeking a comprehensive solution for delivery management across various industries, offering a more holistic approach to managing deliveries.
Circuit. Focuses on optimizing delivery routes, appealing to businesses and drivers who prioritize efficient and straightforward route planning. It's positioned as a user-friendly tool for quick and effective delivery execution.

Service effectiveness

Shipday. Ideal for businesses that need a broad set of tools for managing all aspects of their delivery operations, from dispatch to tracking and customer interactions.
Circuit. Best suited for those who need a streamlined, easy-to-use solution specifically for route planning and execution. It's particularly effective for drivers managing multiple deliveries in a single trip.

Additional considerations

Integration and scalability. Shipday offers broader integration capabilities with other business systems, making it suitable for businesses looking for seamless integration into their existing workflows. Circuit, while not as extensive in integrations, excels in scalability and ease of use, particularly for businesses with a focus on route efficiency.
User experience. Both platforms are designed with user-friendliness in mind, but Circuit's simplicity in route planning might be more appealing to drivers who prefer a more straightforward tool.

The final verdict on Shipday software

Shipday stands out for its comprehensive delivery management features, suitable for a wide range of businesses. Its strengths include robust tracking and optimization capabilities. However, its route planning and setting flexibility could be improved.

For those prioritizing straightforward route planning, Circuit for Teams is an ideal alternative, offering efficient route management and a user-friendly interface. Depending on your business needs, both platforms have merits. To explore how Circuit for Teams can streamline your delivery operations, visit Circuit for Teams.