28 August 20247 minute read

Routific vs. Onfleet | Why Circuit is the Better Choice

routific-vs-onfleet-vs-circuit

Routific and Onfleet are popular delivery management software but which one’s right for your size operation? Is either one up to the task?

We’ve done the research so you don’t have to.

Routific vs. Onfleet | Choosing Your Next Delivery Management Software

The right delivery management software can slash costs by 20% and boost delivery success rates to over 90%. Yet many retailers and couriers struggle with subpar, overpriced solutions—or are still working with a DIY spreadsheet solution. 

Routific and Onfleet are both decent at optimizing routes and improving customer experience. But while one limits vital features to higher tiers, the other provides lackluster customer support. 

So, which one should you choose? In this guide, we’ll examine them feature by feature to help you decide. 

We'll also show how Circuit for Teams outperforms both, with superior route optimization, flexible proof-of-delivery options, and pricing that scales with you.

Routific vs. Onfleet | How Routific Compares to Onfleet At-a-glance

If you want to know if Routific or Onfleet is the delivery management software for you, check out the table below. 

We’re comparing: 

  • Pricing (including free trials)
  • Customer support
  • Who the software works best for (and who it doesn’t)
  • What dispatchers, drivers, and customers think
RoutificOnfleet
Editors TakeRoutific boasts great customer support and has most features an SMB needs to save dispatcher time and reduce missed deliveries.

But the platform isn’t scalable and must-have features are restricted to higher pricing tiers.

It’s okay if you’re just getting started and you can afford its pricier tier but it’s better to choose a software that will scale with you.
Onfleet falls short in areas like customer support and it’s expensive for what it offers.

There are cheaper alternatives that give you a better experience and are just as reliable at optimizing routes. 

Its analytics dashboard is impressive but the software is difficult to onboard and use. For us, the cons outweigh the benefits.
PricingRoutific is priced by vehicle (starting from $49/month). 

However, its starting package lacks key features. Most need to spend at least $69/month, per vehicle to see any benefits.
Onfleet starts at $550 per month and includes 2000 delivery tasks.

While pricey, it might be better for businesses with a lot of drivers on their roster.
Free TrialYes, for 7 days.Yes, for 14 days.
Customer Support QualityCustomer support is described by users as ‘top-notch’. 

It’s also one of the main pros listed on G2s overview of Routific. On Capterra it has a

4.9/5 rating.
Users on G2 say it’s ‘great’.

However, one user complained that customer service and onboarding support is only available at higher-tier pricing packages. 

Capterra score: 4.6/5
Best ForSmall businesses with a small driver fleet. One happy client owns a dog hiking service!

Not great for companies with more than one depot to manage or for on-demand services.
Enterprises with a substantial driver fleet whether that’s singular retailers or warehouses.

Great for luxury products you want to track closely.

Not the best for food delivery or on-demand services.
Dispatcher ViewWith Routific, dispatchers now spend minutes on what would take them days. 

They love “how quick it puts the routes together” and the ‘detailed analytics’. 

But they wish it was more affordable and that key features were available at the lowest pricing tier.
Dispatchers can optimize and dispatch routes with ease while reducing the number of missed deliveries. 

What’s not to love? Well, some complain that the interface is too dark and clunky. They also say that the software is glitchy at times. So, there’s that.
Driver ViewDrivers love that their routes don’t overlap others and that proof of delivery is easy to collect.

But, they wish they could edit routes themselves when they know a better way.
Drivers love that they can message their dispatchers from the Onfleet App to get support.
Customer ViewCustomers like that they can easily follow the progress of their delivery.

Their only wish is that those customer notifications clearly stated the brand they’d ordered from—especially when they have more than one package coming.
Customers love that they can see when their deliveries are being made and that they can give spot feedback on their experience.

What The Numbers Say

RoutificOnfleetCircuit for Teams (CFT)
G2 overall rating: 4.7 

Capterra overall rating: 4.9 

Ease of use (Capterra): 4.8

Value for money (Capterra): 4.7

Customer service (Capterra): 4.9
G2 overall rating: 4.6 

Capterra overall rating: 4.6

Ease of use (Capterra): 4.6

Value for money (Capterra): 4.5

Customer service (Capterra): 4.6
G2 overall rating: 5.0 

Capterra overall rating: 4.8 

Ease of use (Capterra): 4.8

Value for money (Capterra): 4.6

Customer service (Capterra): 4.7

And CFT is proven to reduce delivery costs by 20%

Routific vs. Onfleet | Feature Comparison Table

How do Routific and Onfleet compare on the features that matter most? 

What about when you throw our delivery management software, Circuit for Teams, in the mix?

We’ve done the research so you don’t have to:

FeatureRoutificOnfleetCircuit for Teams (CFT)
Route OptimizationBased on more than logic, Routific optimizes for driver happiness, to avoid traffic, and prevent spaghetti routes. 

However, it struggles to optimize for cluster deliveries and when a driver wants to end the route at their house.
Onfleet’s optimization feature takes a more mathematical approach. 

It considers time, location, capacity and traffic to produce the most efficient routing solutions.

You can edit routes and re-optimize them after they’re live.
Winner for efficiency and flexibility: 

CFTs route planning and optimization feature is the best of both.

It optimizes routes based on traffic patterns, time on the road, vehicle capacity, and more.

It also lets you set preferences (like assigning a driver to their favorite delivery zone). 

You can edit the live route and so can your route-savvy drivers

Oh, and deliveries that share an end destination are assigned to the same driver for optimal efficiency.
Proof of Delivery (PoD)Routific’s proof of delivery includes images and e-signature collection.

Which one you require is a setting that can change to your preferences.

Available only for mid-pricing tier or higher.
Onfleet has proof of delivery in the form of:
Photos
E-signatures
Barcode scanning

You can require a combination of the above or just one. There’s even a space for drivers to leave notes.

Available at all pricing tiers (except barcode scanning).
CFT’s proof of delivery includes:
Pictures
E-signatures
Delivery status
Notes for internal use and the customer

What’s more, you can have proof of pick-up for your drivers. This gives peace of mind from start to finish.

And as with Routific and Onfleet, you can customize your PoD settings. 

Available at all pricing tiers.
Customer notificationsRoutific has customer notifications available only at its highest pricing tier.

And even then it’s a pretty basic feature. 

Your customers will get notified that their package is on its way but it will lack brand customization and personalization.
Onfleet has branded customer notifications with a tracking link for customers to follow driver progress.

If they have a query they can message their driver or call the dispatcher easily. 

And once the package is delivered, customers can give quick feedback on their experience. 

Available at all pricing tiers.
CFT’s customer notifications come through as emails and SMS that lets customers know what’s on the way, when they can expect it, and when it’s been delivered. 

Each message is customized using a template that shows their brand. 

Plus customers can track the driver to see how close or far they are. 

Available at all pricing tiers.
AnalyticsWith Routific, users get end-of-day reports that show how their drivers did that day. 

They can track missed deliveries, if drivers got off track, and why.

Available for mid-tier and higher.
Onfleet’s analytics are in-depth and cover:
success rates
on-time rates
service times
feedback scores
distance traveled

Those analytics can then be segmented by teams, drivers, day, week, and hour.

You get analytics for the last 90 days on the most basic plan with 1 year of historical data available at its mid-tier, and unlimited for enterprises.
CFT has an analytics dashboard that is easy to use and clean to read. 

You can search through data to resolve disputes, identify areas where you can further cut time and costs from your process, and monitor driver stats.

Available at all pricing tiers.

Starter gets 14 days history
Essential gets 90 days history
Standard gets 1 year history.
Pro gets unlimited history
Real-time trackingRoutific has real-time tracking that uses GPS. 

It lets dispatchers see exactly where drivers are throughout the day. 

To respect driver privacy, that tracking turns off when drivers are off the clock. 

Available only with its premium plan.
Onfleet uses driver updates to track where in their journey they are. 

It will tell you what stop is next and what’s just been completed.

Dispatchers can use this information to see if a driver is on track or not and check in using their driver chat in the app.

Available at all pricing tiers.
CFT uses geotags and driver updates to track delivery progress

Dispatchers can see the route, edit it in real-time, and update the driver instantly. 

They can also see if a driver is falling behind and take action to help get them back on track. 

Available at all pricing tiers.
5 reasons companies choose Circuit over Routific and Onfleet


Multi-depot management
Affordable, scalable pricing
Reliable optimization and analytics
Essential features available at every price-point
Responsive to customer wants and constantly improving the product to customer needs

A Better Alternative to Routific and Onfleet | Why You Should Choose Circuit for Teams Instead

Circuit for Teams is the delivery management software that companies of all sizes use to get a premium experience at a fair price.

It’s built for dispatchers who want to save time and reduce delivery errors, for drivers who want a reliable route, and customers who want a fuss-free delivery.

The results speak for themselves—CFT customers see a 20% reduction in delivery costs. 

And if that’s not enough to convince you, check out these case study results: 

  • CarryAll saves 3 hours a day completing 6000 deliveries a month
  • Swytch reaches 90% success rates on delivery attempts
  • One Dutch courier company scaled daily deliveries by 300% in 12 Months (going from managing two couriers to ten)

We’ve built all the core features of a delivery management software to a high standard—they’re fast, accurate, and flexible to your needs.

Compared to other software (Routific and Onfleet 👀), here’s what some unique features they don’t have: 

  • Multi-depot management—Dispatchers overseeing large fleets of drivers or managing more than one depot can do so in one place. That saves them from subscribing to more than one software and makes it easier to dispatch routes. 
  • Driver-focused features—The ‘Package Finder’ feature helps drivers find packages in their vehicles, saving minutes at every stop and keeping them on track all day. Plus, they can edit their routes if they know a better way. 
  • Fair pricing that gets you what you need—With CFT, even small businesses can operate like the bigger brands because they get premium features without paying premium prices

Tim, a dispatcher in the food and beverage industry loves Circuit: 

Screenshot of finding the Circuit app statement

Source: GetApp

Screenshot of statement about Circuit

CFT has all the features a company needs—from route optimization to proof of delivery, live route tracking to analytics, and customer notifications to multi-depot management.

They’re easy to use and flexible to your needs. Take it from our customers:

“We evaluated several different titles and none of them were as easy to use. This app worked. It just worked. ” Source: Capterra
Screenshot of reviews about Circuit

Source: G2

Let’s look at three features dispatchers care about most to show just how well CFT meets their needs:

1. Reliable Route Optimization

Route Optimization

Manual dispatching takes hours. With CFT, dispatching takes seconds. 

Of course, most other software—Onfleet and Routific included—can say the same. What they can’t say is that the routes they optimize are always reliable and accurate.

CFT can. And it’s as easy as 123.

  1. Upload your data or directly integrate your e-commerce platform (using our 2-way APIs)
  2. Calculate the optimum route in a single click
  3. Customize and edit routes based on preferences (you can save these for future use) like priority of delivery, PoD type, delivery zones, and more.

Your drivers then receive their route in the app and can get started right away. They’ll see how many stops they have to complete, the zone they’re covering, and the estimated time they’ll finish. 

When we say a route’s optimized, we mean it. The algorithm considers traffic patterns, avoids difficult roads (such as where there’s a bridge prone to congestion), and works out the shortest route. 

Unlike Routific, if there are multiple deliveries being made to a single location (say an apartment building), CFT assigns those deliveries to the same driver.

The feature is as flexible as it is reliable:

  • If a driver doesn’t turn up, you can quickly reassign the route to another. 
  • If an order comes in you need to get out ASAP, you can manually add it in even after a route has started. 
  • If there’s an incident on the road, a driver can reorder stops to avoid traffic 

💡 Note: We recently released a product update that made it 10x faster to reoptimize modified routes. This means no lags and no delays even if you add new stops.

Carlos, an operations manager based in Chile, wrote in his Capterra review: “In all the time I have been using it it has never failed me and the times that the application has crashed it has lasted minutes out of service which speaks very well of the response time of its workers to put it back on.”

While Nina shared: “When you are out on the road its operation is seamless. Works great with Google Maps. Reliable and easy to use for the most part. Has saved me so much time this past year.”

2. Proof of Delivery and Pick-Up for Start-to-Finish Peace of Mind

Pick-Up for Start-to-Finish

Some packages can be left in a safe place while others need to be handed directly to the recipient. But no matter what, all packages need to be successfully delivered. 

When your drivers can prove they’ve done their job it avoids disputes and gives your customers confidence in your service. It also saves you money in replacing ‘lost’ packages.

Proof of Delivery

With CFT, you and your customers can customize the proof of delivery requirements for every package. That includes:

  • Pictures
  • E-signatures
  • Notes that tell a customer exactly where their package is
  • Internal notes that can improve future deliveries

You can even require more than one at a time. Talk about fool-proof proof of delivery.

What’s more, CFT has proof of pick-up. Drivers can use this to show they loaded the package from the depot in the first place. That’s something Routific and Onfleet simply can’t do.

Our customers list proof of delivery as one of their favorite features of the app. This one’s from James Brian, an operations manager in the US in a company for 500-1000 people:

Comment about Circuit

Source: Capterra

1. Analytics to Further Optimize Performance

Analytics to Further Optimize Performance

With CFTs granular analytics you can: 

So while CFTs other features already work to save you time, dispatchers can dig into the details to spot lingering inefficiencies. 

Compared to Routific and Onfleet, CFTs analytics dashboard is easier to use and goes more granular. Think of it as being in-depth without being overwhelming.

The most impactful thing about Circuit is really the efficiency it has brought to our company overall. From communication between dispatchers and customers, to the effectiveness of the drivers, to the massively reduced training time of new employees, Circuit has made unbelievable changes to our overall performance.

Jordan
a delivery manager in the US. Capterra Review

Sign up for a free trial and take Circuit for Teams for a test drive today. 

Routific vs. Onfleet Bottom Line

Like Goldilocks, which one you choose comes down to the platform that feels jusssst right. All we’ll say is, don’t compromise on features and services that are important. 

Here’s some food for thought (porridge, anyone?): 

If you want basic delivery management software and aren’t worried about it scaling affordably, choose Routific.

If you have money to spare and don’t mind average customer support and clunky software, choose Onfleet. 

If you want a reliable, scalable, ever-improving delivery management software that doesn’t break the bank, choose Circuit for Teams.

You can get started with a free 7-day trial right now.

Circuit for Teams customers’ return on investment


20%

The average reduction in delivery costs

90%+

Successful delivery rates

3hrs+
Saved on daily dispatcher tasks

About the author

Cary HastingsSenior Content Strategist at Circuit

Cary is a content strategist at Circuit. He enjoys creating people-first content strategies and articles that solve challenges for readers in the best way possible. On weekends, you can probably find him in a bunker on the local golf course. Chat to Cary on LinkedIn.

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Logistics map interface showing the New York afternoon delivery run with route lines and list of addresses