Previously, dispatchers could only copy stops from one route to another. A copied stop could be added to an alternative route and would also remain on the original route unless manually deleted.

Dispatchers can now move stops between routes. When a stop is moved from one route to another, it is automatically deleted from its original route.

Depending on their needs, Dispatchers may want to keep a copy of stops on their original route and they can do this by toggling the relevant settings on or off.

How to move stops

• When creating/managing a route click > Move stops
• Turn the setting on/off if you want to keep stops assigned to the same drivers
• Turn the setting on/off if you want to keep a copy of the stops in the original route
• Select the route you want to move stops from
• Select an existing route or create a new route to move stops to
• Click > Move Stops
• Selected stops have now been moved to the chosen route

On busy routes with many similar deliveries, it can be tricky for drivers to remember when certain stops have special conditions attached to them.

Now, drivers can choose to color-code specific stops with special requirements to help highlight them better on their route.

Within the driver app there are four different colors to choose from, and when a stop is color-coded, the pin on the map and progress bar change color.

This feature is currently only available within the driver app.

How to color code a stop in the driver app

• Tap on a stop to edit it
• Tap the default blue color icon in the top left
• Select a different color from the list for that stop
• Your color coded stop will now show as the chosen color on the map, and the progress bar will update to this color as you approach the stop

Some businesses rely on their drivers to create delivery routes because it is more efficient than requiring dispatchers to create and allocate routes to drivers.

Drivers now have even greater flexibility over route creation with the option to manually select the order in which groups of stops are attempted.

How to enable drivers to create manually ordered routes

Dispatchers

• Go to > Settings > Driver permissions
• Go to Route permissions > Routes created by drivers
• Turn on the driver route permission > Reoptimize route

Drivers

• In the driver app add stops and tap > Optimize route
• Tap Refine > Manually order route
• Draw a circle around the group of stops you wish to attempt at first
• Draw as many groups of stops as you like, in the order you want to attempt them
• When finished manually ordering tap > Reoptimize route
• Tap > Confirm route to start your route

When real-time changes impact delivery, dispatchers need to edit routes quickly. Often, this means moving one or more stops from one driver's route to another to stay on schedule.

The batch editing function makes it easier and faster to select a group of stops and copy them from one route to another.

How to copy stops from one route to another using batch editing

• On the map view > click the 'select area' icon
• Select the areas that contain the stops you want to batch-edit
• Click > Copy stops
• Select the route you wish to copy the stops to click > Copy Stops
• Your selected stops have now been copied across to the new route

Finding one particular item in a delivery vehicle full of similar looking brown packages can be confusing at times.

Now drivers can choose to take a photo of a package as they add that delivery address to their route. Upon arrival at the stop, the driver can view the package photo again to remind themselves what the package looks like.

How to add a stop and take a photo of the package

• Go to add a stop > Select 'add stop and take photo'
• After the stop is added the camera will automatically go to photo mode
• Take a photo of the package
• This photo is added to the stop details
• Tap the camera icon on the stop details to view the photo

Previously there were no restrictions on a driver’s ability to make changes to routes. If changes were not communicated to dispatchers or had an unforeseen knock-on effect, this could cause problems.

It’s now possible to specify which aspects of a route drivers can edit by setting specific driver route permissions. Manage what drivers can and cannot do in order to suit your delivery process.

How to set driver route permissions:

• Go to Settings > Driver permissions > Route permissions
• Toggle permissions to on/off
• Tick each specific setting to enable it for your drivers

Days with many routes in the same location can create a cluttered and hard-to-read map view.

Now, you can toggle on and off which routes appear on the map for a more streamlined view. For example, you can toggle off finished routes as the day progresses to view only the active routes.

How to toggle routes on/off the map view:

• On the daily overview sidebar routes are grouped by status eg not started, started, finished
• Next to each group of routes is an eye icon
• Click the eye icon to remove that group of routes from the map
• Click the eye icon again to restore those routes to the map

Minor changes to existing routes previously took a few minutes to reoptimize, which slowed down dispatchers.

A significant increase in processing speed has reduced the amount of time it takes for edited routes to be recalculated. Modified routes can now be reoptimized up to 10 times faster.

Watch our latest product update video and discover more about the following features:

• API V2.0b
• Delivery zones
• Max stops per driver
• Cost per delivery
• Route duration

Understanding how long routes should take your drivers helps determine capacity and manage daily workflow.

Using the most recent analytics report, compare the actual route duration time with the average route duration time.

Find out how much the average and estimated duration differ. Examine performance factors and make changes to improve these values.

How to compare estimated and actual route duration:

• Go to Settings > Analytics
• Run the ‘Route duration compared to estimate’ report