Tookan vs Onfleet: A Comparison for Drivers and Dispatchers in 2025

Onfleet vs. Tookan

Editor's take: Which is the Better App?

Both Onfleet and Tookan are equipped with a capable core set of features that you’d expect in delivery management software:

• Dispatch dashboard: Dispatchers can automate route planning, optimization, and track and support drivers on their routes.
• Driver app: Drivers are empowered with an easy-to-use app with clear routes, customer information and proof of delivery features.
• Customer communication: Customers receive up-to-date notifications and predictive ETAs that help improve delivery success rates.

However, although our research found that both platforms perform their core functions well, there were some notable pros and cons.

We’d argue that Onfleet caters better to enterprises, offering nuanced features like the ability to brand your customer notifications and options for unlimited historical analytics.

However, its higher monthly costs may require an enterprise-size budget, making it less accessible for smaller teams. We also found many Onfleet users mention the clunky UI and glitchy platform — which can be an even greater risk for companies already running on outdated legacy backend software.

Tookan, on the other hand, is a strong choice for smaller on-demand, on-street delivery teams. Its auto-dispatch feature and ‘Uber-like’ delivery chat between customers and drivers are ideal for time-sensitive industries like food or flower delivery.

Tookan’s modular approach lets businesses customize their platform by adding features like route optimization and analytics when needed. Combined with a task-based pricing model, it helps smaller teams avoid overpaying by paying only for what they use.

However, Tookan’s weaknesses include a lack of features like multi-depot management, it has numerous reports of their maps lacking customer addresses (critical for accurate route optimization), and the configuration and customization capabilities are frequently called out as lacking—a much bigger issue for enterprises than smaller teams.

In this review, we’ll compare the features of these platforms and introduce you to our alternative last-mile management software, Circuit for Teams.

How Do Users Rate Each App?

The scores were compiled from top technology review sites like Capterra and G2. They’re directly scored by the users of the app, which gives us a pretty accurate reflection of their performance.

Onfleet vs. Tookan| Feature Shootout

We’ll review five key features of both tools to understand how they work and how they differ. They are: route optimization, Proof of Delivery, customer notifications, delivery analytics, and live driver tracking.

Feature #1: Route optimization

Onfleet:

• Capabilities: Onfleet’s route optimization takes a smart, mathematical approach. It considers delivery times, driver schedules, vehicle sizes, and traffic history. You can also edit and re-optimize routes after they’re live, which is helpful when plans change mid-shift. As you create routes, they’ll be auto-dispatched to drivers.
• Limitations: One user noted that Onfleet doesn’t follow live traffic updates, which can cause delays if conditions change suddenly. Additionally, it includes route optimization for up to 2,000 tasks per month in their Launch plan and up to 5,000 tasks per month in their Scale plan. Tasks beyond these limits incur additional costs.

Tookan:

• Capabilities: Tookan lets you choose from two route optimization tools: its proprietary Mappr algorithm and Google Cloud Fleet Routing (CFR) (best for complex route needs). Mappr works for simple optimization needs and focuses on saving time and reducing fuel. CFR is more advanced, adapting to package weights and specific geofence restrictions. Both solutions consider delivery windows, vehicle capacities, and traffic conditions to create efficient routes. Dispatchers can manually assign tasks or optimize routes based on specific geographic zones, giving businesses flexibility in managing their fleets. Similar to Onfleet, Tookan has auto-dispatch linked to its optimization feature.
• Limitations: Route optimization is an add-on that costs $0.12 per task, which can get expensive for businesses with large delivery volumes. Some users have also expressed frustration with Mappr’s mapping accuracy while others wish they could connect directly to Google Maps for routing—a feature that’s available in some competing tools.

Circuit for Teams:

Circuit for Teams optimizes routes by taking into account key factors like traffic patterns, time windows, and delivery priorities.

For dispatchers, this means less manual effort—routes can be created in minutes using batch uploads or system integrations.

Drivers benefit from efficient stop sequences that help them avoid backtracking, reduce driving time, and deliver packages faster.

Unlike Tookan, Circuit integrates directly with Google Maps, offering precise navigation and reliable address recognition.

Key features of Circuit’s route optimization include:

• Batch Stop Uploads: Quickly create optimized routes by importing stops through spreadsheets or integrations with Shopify and Zapier.
• Color-Coded Stops: Prioritize deliveries or group stops by category using color coding, making route planning and execution more intuitive.
• Unlimited stops and routes: CFT's pricing model is on a per stop basis, but we'll never limit how many times you can optimize your routes
• Offline Route Adjustments: Adjust routes even in areas with poor connectivity, without the need to fully re-optimize.
• Geographical Zone Assignments: Automatically allocate stops based on driver location for balanced workloads.
• Hands-Free Voice Commands: Drivers can edit and add stops to their route using voice commands, making updates practical and safe in busy or hands-on-the-wheel moments. They can do it with their hands too when in-between stops.

These features help catering and events company, Roll this Way, save 60% of their time—time they used to spend planning routes for drivers. Now they’re free to dedicate that time elsewhere.

Check out the full story here. Or learn more about this feature.

Feature #2: Proof of delivery

Onfleet:

• Capabilities: Onfleet’s proof of delivery options include photos, electronic signatures, barcode scanning, and ID verification for age-restricted items. Businesses can customize the requirements for each delivery, choosing to collect one or a combination of these methods. This flexibility makes it easy to verify deliveries and keep records for future reference.
• Limitations: Advanced features like barcode scanning and ID verification aren’t included in Onfleet’s lower-tier plans. They’re only available starting with the ‘Scale’ package, which may be a drawback for businesses looking for these tools on a tighter budget. Basic POD features are available to all users, but teams needing more customization might need to upgrade.

Tookan:

• Capabilities: With Tookan, drivers can collect Proof of Delivery in the same three ways: e-signatures, photos, and barcode scanning. Drivers can also add notes and captions to the images they submit as proof of successful delivery in case there’s additional information they need to communicate. This minimizes customer complaints and gives them valuable peace of mind.

Source: G2

• Limitations: This article from the Tookan site gives information on their Proof of Delivery feature. It suggests ‘fingerprint scanning’ is part of the feature but the feature pages on the site don’t mention it. You may need to ask their sales team directly.

Circuit for Teams:

Circuit’s Proof of Delivery feature also gives businesses the tools to verify deliveries and reduce customer disputes.

Drivers can collect photos and electronic signatures, and even register detailed delivery statuses, such as “left at front door” or “handed to recipient.”

These options make it easy to confirm deliveries and reassure customers. Dispatchers can customize POD requirements for each stop, ensuring the right level of verification for every delivery—whether it’s a high-value package or a standard order.

Key features of Circuit’s POD include:

• Comprehensive Data Collection: Drivers can gather photos, signatures, and status updates at both delivery and pick-up locations, offering flexibility for different workflows.
• Customizable POD Settings: Dispatchers can require specific POD methods for high-priority stops, such as photo evidence for valuable items.
• Driver Notes: Drivers can add notes at each stop, making it easier to communicate delivery details or highlight issues for dispatchers and customers.
• Integrated with Live Adjustments: If a route changes mid-day, Circuit automatically updates POD requirements, ensuring drivers always have the right instructions.
• Available Across Plans: Circuit’s POD features are included in their “Starter”, “Standard’ and “Pro” plan, so teams can access advanced tools whatever their budget.

Users frequently praise Circuit’s POD capabilities. James Brian, an operations manager at a mid-sized U.S. company, called it his favorite feature:

Source: Capterra

Learn more about this feature.

Feature #3: Customer notifications

Onfleet:

• Capabilities: Onfleet provides customizable customer notifications that keep recipients informed throughout the delivery process. These notifications can be triggered by specific events, such as when a delivery is dispatched, when the driver is nearby, or upon completion. Customers can also communicate directly with drivers via SMS or call, and provide feedback after delivery.
• Limitations: Setting up email notifications requires integration with third-party services like Zapier, which could add complexity and cost for some users. This is to be expected and is the case for most delivery management products.

Tookan:

• Capabilities: Tookan sends tracking links through SMS or email, enabling customers to see drivers on a live map—offering an Uber-like delivery management experience. Customers receive notifications at key points, such as task assignment or delivery completion, and can even chat directly with their assigned agents. These notifications can be customized with branded messages and sent in multiple languages, including English, Arabic, and French, making them ideal for businesses with diverse customer bases.
• Limitations: Limitations: Some users report notifications are inconsistent on the mobile version, which can lead to missed updates.

Circuit for Teams:

Circuit keeps customers in the loop with updates sent via email or SMS at important delivery moments—when the package is on its way, with an estimated arrival time, and after it’s successfully delivered.

Key features of Circuit’s customer notifications include:

• Real-Time Driver Tracking: Customers can track drivers in real-time, seeing their location and estimated arrival time, which reduces unnecessary inquiries and boosts trust in your brand.
• Customizable Templates: Businesses can personalize notification messages to reflect their branding, helping maintain a professional, cohesive image.
• Accessible Across Plans: Circuit’s customer notification features are included in every pricing tier, so even smaller teams can provide a smooth customer experience without additional costs.

Learn more about this feature.

Feature #4: Delivery analytics

Onfleet:

• Capabilities: Onfleet provides delivery analytics, tracking metrics such as success rates, on-time performance, service times, feedback scores, and distance traveled. Users can segment this data by team, driver, day, week, or hour, offering detailed insights into delivery operations. The platform allows exporting analytics and raw task data to CSV files or integration with other applications via Onfleet's API.
• Limitations: Access to historical data varies by pricing tier: the basic plan offers analytics for the past 90 days, the mid-tier plan extends this to one year, and the enterprise plan provides unlimited data access. This tiered structure may limit long-term data analysis for users on lower-tier plans. However, this is a common limitation across most tools. It also won’t show you historical routes drivers have taken, hindering your ability to analyze what worked and what didn’t in the past.

Tookan:

• Capabilities: Tookan’s Smart Analytics add-on, starting at $30 per month, provides fleet managers with tracking summaries and detailed reports for up to 90 days. Users can monitor key metrics like task completion rates, agent performance, and customer satisfaction. The reports include clear visuals and can be customized to fit specific business needs, making it easier to track progress and identify trends.
• Limitations: The analytics feature is not included in the base package and comes as a paid add-on. The 90-day data retention period might not be sufficient for businesses looking to analyze long-term trends, requiring manual data exports for extended use.

Circuit for Teams:

Circuit’s delivery analytics give teams a complete overview of their operations, helping them identify trends, improve processes, and reduce costs.

Historical data is tracked automatically, so teams can review performance over time without extra effort.

Whether it’s analyzing delivery success rates or monitoring daily metrics, Circuit makes it easy to pinpoint areas for improvement.

Key features of Circuit’s delivery analytics include:

• Trend Analysis: Review historical data on delivery attempts, success rates, and daily performance to spot bottlenecks or inefficiencies.
• Failed Delivery Insights: Track the reasons for failed deliveries to identify process improvements and reduce repeat issues.
• Route Comparisons: Compare planned versus actual route durations to find discrepancies and optimize future planning.
• Custom Filters: Filter reports by depot, team, or driver, making it easier to focus on specific areas of the operation.
• Operational Metrics: Track total completed routes, successful stops, and overall success rates to measure performance accurately.
• Cost Monitoring: Set and monitor unique cost per delivery, allowing teams to track expenses and manage budgets effectively.

Circuit’s analytics are available across all pricing tiers, ensuring businesses of any size can access tools to improve delivery efficiency. It’s more affordable than Tookan because it’s not an add-on; it’s baked into the product.

Learn more about this CFT feature here.

Feature #5: Live driver tracking

Onfleet:

• Capabilities: Onfleet uses real-time driver updates to show where drivers are in their journey. Dispatchers can see what stop is next and which ones have already been completed, making it easier to check if a driver is on track. If needed, dispatchers can contact drivers directly using the in-app chat. This feature is included in all pricing tiers, so businesses of any size can monitor deliveries with ease.

Here’s what this G2 user had to say about this functionality:

Tookan:

• Capabilities: Tookan’s driver tracking stands out as one of its strongest features. Dispatch managers can track driver locations in real-time using a centralized dashboard. The system also provides detailed insights into driver behavior, such as idling or rash driving, which can help businesses improve safety, reduce fuel costs, and maintain performance standards. Managers can generate personalized tracking links to share with customers, allowing them to monitor deliveries live and stay informed.

- Source

• Limitations: While Tookan’s tracking provides valuable driver behavior insights—like how long they take at each stop and if they brake harshly—relying solely on this data to evaluate driver performance may not be enough to understand their value or potential. Businesses will need to supplement this feature with other performance evaluation methods using Tookan’s Analytics

Circuit for Teams:

Circuit for Teams offers real-time driver tracking, enabling dispatchers to monitor delivery progress and make informed decisions on the go.

The platform provides live updates on driver locations and stop statuses, ensuring that dispatchers are always aware of each driver's position and progress.

Key features include:

• Real-Time Updates: Drivers’ locations and stop statuses are updated live, giving dispatchers full visibility into their progress.
• Route Adjustments: Dispatchers can make mid-shift changes to routes, instantly updating drivers to keep deliveries on schedule.
• Delivery Status Sync: Details about each stop are shared between the driver and dispatcher to keep everyone aligned and reduce opportunities for miscommunication.
• Delivery Confirmations: Drivers can update stop statuses as they complete deliveries, improving accuracy and record-keeping.
• Accessible Across Pricing Tiers: All tracking features are available at every plan level, ensuring businesses of all sizes can use them without additional costs. What you see is what you get!

Learn more about this CFT feature here.

Tookan vs. Onfleet: Price Comparison

Onfleet:

Onfleet offers three pricing tiers based on the features it makes available and tasks you can complete within that tier:

• Launch: $550/month for 2,000 tasks.
• Scale: $1,265/month for 5,000 tasks.
• Enterprise: Custom pricing for more extensive or specialized needs.

Each plan includes features like route optimization, proof of delivery, and customer notifications. Higher-tier plans provide advanced functionalities and premium onboarding support.

Tookan:

Tookan uses a task-based pricing model, making it accessible for teams of any size.

• Startup Plan: $99/month for up to 1,000 tasks ($0.13 per additional task).
• Growth Plan: $249/month for up to 3,000 tasks ($0.11 per additional task).
• Standard Plan: $499/month for up to 7,500 tasks ($0.09 per additional task).
• Enterprise Plan: Custom pricing for large-scale operations.

Key features like route optimization and analytics are available as add-ons.

This structure works well for teams that have predictable task volumes and can avoid overpaying for unused capacity. However, some users find the pricing complicated:

“Convoluted pricing - key features are offered as add-ons, so you need to figure out your actual usage and costs before the implementation.” – Source

Circuit for Teams:

Circuit for Teams (CFT) uses a per-stop pricing model, making it perfect for couriers handling large delivery volumes. This is different from both Onfleet and Tookan because a stop can include more than one task—like when a driver drops off several packages at an apartment building.

• Starter: Begins at $100/month, covering up to 500 stops, with an additional $0.04 per stop beyond this limit. Ideal for small couriers managing a low delivery volume.
• Essentials: Starting at $200/month for 1,000 stops, with each extra stop priced at $0.05. This plan is designed for medium-sized couriers needing efficient route optimization for multiple drivers.
• Standard: Priced at $250/month for 1,000 stops, with a $0.06 charge for additional stops. This plan includes Proof of Delivery and customer notifications, crucial for delivery tracking and customer satisfaction.
• Pro: Starting at $300/month for 1,000 stops, with additional stops at $0.07, this plan offers advanced analytics for performance tracking and delivery efficiency improvement.

Circuit provides essential features like route optimization across all plans, while advanced tools like Proof of Delivery and analytics are included in higher tiers.

You can see each plan's full feature list here and compare them side by side.

Onfleet vs. Tookan: Customer Support

Onfleet:

Onfleet's customer support is generally well-regarded, with users praising its responsiveness and helpfulness.

For instance, an associate director noted, "The customer support team is the best I've worked with. They are quick to respond, thorough, and willing to deep dive into root cause issues."

However, one user complained that customer service and onboarding support are only available at higher-tier pricing packages.

Still, Onfleet maintains a high customer satisfaction rating overall, with a score of 4.6 out of 5 on Capterra.

Source: GetApp

Tookan: Customer support for Tookan receives mixed reviews. Many users appreciate the support team’s responsiveness and helpfulness, with one noting, “Customer support has been responsive and a pleasure to work with.”

Another user praised the onboarding experience, saying, “The onboarding team was super helpful in getting me set up and assisted me along the way.”

However, some users have mentioned slower response times, which can be frustrating for those dealing with urgent delivery issues or technical challenges. These delays may make Tookan less reliable for businesses that require immediate support.

Onfleet vs. Tookan: What Do Delivery Drivers Think?

First, let's see what Onfleet drivers have to say about their experience:

• Drivers love the in-app communication: Drivers can message dispatchers directly through the Onfleet app, facilitating prompt support and coordination. One user noted the following in their GetApp review:

Source: GetApp

• They find the app easy to navigate and simple to use: The intuitive design of the driver app simplifies task management and navigation, improving efficiency. One reviewer highlighted: “The dashboard remains intuitive, and the driver app is simple to navigate.”
• Incompatibility of the software on older phones causes frustration: Some reviewers have reported app issues and glitches for drivers, particularly on older phones:

Source: GetApp

Tookan gets a similar mix of love and frustration from drivers who use their app:

• Driver’s appreciate the straightforward, easy-to-use features: Drivers often praise the app’s ease of use, highlighting its smooth task management. One user wrote the following:

“Easy to create, assign, and manage tasks. Smartphone app easy to use.” - Source

• They praise the reliable dashboard: Both the driver app and the dashboard are regarded as reliable tools that help drivers stay on schedule and reduce manual effort.
• There are challenges with high volume tasks: Some drivers report app stability issues when managing large numbers of tasks. A reviewer shared:

“If there are too many tasks for a driver, the Tookan app used to get hanged while using it. They couldn’t complete the task at their end from the app. It was 4-5 months back, but I hope it’s resolved now.” Source.

Let’s also look at the driver experience with Circuit for Teams:

Circuit for Teams is used by 1000s of drivers and gets high praise for helping them improve their daily route tasks.

• Circuit helps drivers save time: For those managing a high volume of stops daily, this efficiency often leads to higher earnings by completing more deliveries in less time, as Taras confirms below 👇:

• It enhances work-life balance: Drivers appreciate how the time saved on routes allows them to finish earlier and spend more time at home. This goes to show how courier software can positively affect personal life and retain your drivers for longer. One driver wrote:

• Drivers value that it continuously improves: Circuit’s current feature set is well-received, but the platform constantly evolves based on user feedback. As Matt noted:

5 Reasons Drivers and Dispatchers Choose Circuit Over Onfleet and Tookan

Circuit’s focus on driver efficiency, dispatcher control, and transparent pricing makes it a top choice for couriers looking to grow while avoiding the pitfalls of inconsistent tools or hidden costs. Here’s how it stands out from Onfleet and Tookan:

1. Support Designed for Couriers—Circuit’s support team consistently earns praise for its responsiveness and effectiveness. Dispatchers and drivers alike benefit from quick resolutions, ensuring minimal disruption to operations. This contrasts with Tookan’s slower response times and Onfleet’s reported limitations for support access at lower pricing tiers.
2. Driver Tools That Prioritize Efficiency—Circuit’s route optimization and real-time tracking tools help drivers complete more stops in less time. Unlike Tookan, which some users say struggles with app stability during high task volumes, Circuit offers route adjustments without needing to re-optimize the entire plan. Drivers also love tools like Package Finder, which eliminates wasted time searching for parcels—features that Onfleet’s app lacks.
3. Real-Time Control for Dispatchers—Circuit gives dispatchers tools like live driver tracking, route adjustments, and real-time delivery updates from a single dashboard. While Onfleet provides route monitoring, some dispatchers find its map functionality and driver notifications less intuitive. Tookan’s dashboard, while feature-rich, can face performance challenges under heavy workloads, making Circuit’s reliability a clear advantage for busy courier teams.
4. Accessible Analytics for Smarter Decisions—Circuit includes analytics across all plans, letting dispatchers compare planned versus actual delivery times and track driver performance without added costs. Tookan’s analytics, by contrast, require a $30/month add-on. Onfleet does offer analytics at its basic plan but at a much higher price point than you’ll find with Circuit.

Transparent Pricing That Makes Scaling Simple—Circuit’s per-stop pricing model is built for flexibility. For example, an apartment building with multiple deliveries is billed as one stop, reducing costs for dense delivery areas. By comparison, Tookan charges per task, and Onfleet’s additional per-task fees can quickly add up beyond included limits. Circuit’s pricing ensures dispatchers can scale operations predictably without overpaying.