Previously, you could only search for stops individually, this made tracking down and resolving customer service issues potentially tricky and time consuming.

We've now released our new search function, available across all plan types on the web app. This allows you to search your entire driver team and all stops quickly and easily using any information associated with a stop, for example:

• Order number
• Address
• Zip code
• Recipient names
• Notes

How to use Search

Click the search icon in the top right hand corner of the main dashboard, or press S on your keyboard to open the search function.

Type in your search query. Where possible we suggest using the order number as this is unique to each stop, and as such will provide you with more targeted search results.

Search results are displayed with a relevancy bias, beginning with the most likely stops to match your search query.

Click on a stop from the search results and you will be taken to the stop details where you can find information such as delivery status, and attempted location.

Large numbers of overlapping routes and stops previously caused the map view to become cluttered, and hard to read.

Our updated map provides a clearer image when managing multiple routes, and creates unique URLs for sharing map views.

Map design changes include:

• Completed stop markers now appear in a more muted color than incomplete stop markers.
• As a route is completed, each stage is marked with a bold outline and muted color.
• Hover over a route with the cursor, and it becomes a bold color
• When a route is clicked on and selected, it becomes a bold color
• Active routes are shown on top of finished and unfinished routes

How to use the map view

From the main web app dashboard click the View button. Manually zoom in to your desired location, and this will become your default view.

Click on a route to select it. The selected route automatically turns opaque and becomes the focus of the map. All other routes and stops become transparent for ease of viewing.

Click on a stop on the map or in the Overview sidebar. The map is automatically reoriented to zoom into that stop location. The Overview sidebar highlights that stop within the list.

Exit a stop or route and the map will return to your default view.

Share a unique map view URL

You can now share a deep link to a unique map view (when you have a route or stop selected) by copying and pasting the current search bar URL.

Example

1. Select Stop 4 on Dan's route
2. The map view displays: overview with stop 4 highlighted; stop details tab; map zoomed in on Stop 4
3. Copy and share the unique map view URL from the search bar
4. Clicking this link takes any team member to the exact map view in Step 2

Incorrect addresses provided by customers or accidentally uploaded to routes can create unreachable stops. These look wrong when plotted on the map.

The previous solution was to delete incorrect stops and re-add them correctly. It’s now possible to edit and correct the address of an existing stop.

How to edit an existing stop address

• Click on a stop, and you'll see an 'edit address' option at the top of the stop details tab.
• Enter or search for the correct address
• After selecting the correct address, the notification 'address updated' will appear.
• The rest of the stop details will remain the same.
• The map will now show the new address of the stop.
• Click ‘apply changes,’ and your route will be optimized.
• Your route is now ready to be sent to a driver.

Previously, editing additional stop details would mark the stop as ‘changed,’ requiring re-optimizing the route.

You can now edit the following information for a stop without re-optimizing.

• Notes
• Stop Setup
• Recipient Information
• Order Information

Hard-to-navigate apps provide a poor user experience.

Our new navigation design is intuitive to use.

Circuit's logo changes to a blue pin icon when you click away from the main dashboard. You can return to the main dashboard by clicking the blue pin icon on any page.

All pages now display your account details in the top right corner.

A driver who does not know that a stop is a pickup could waste valuable time looking for a package to deliver. Dispatchers may also not leave enough room in the vehicle if they don't realize a stop is a pickup.

Drivers and dispatchers can now mark stops as pickups or deliveries.

How to mark a stop as a pickup or delivery

• When creating a route from a spreadsheet, write pickup or delivery in the 'Type' column.
• When manually adding stops to a route, you can select a stop and, under Stop Setup, select delivery or pickup.
• A pickup stop will be highlighted on the stop details list and on the map marker as an up arrow.

Insufficient proof of delivery (or attempted delivery) can cause delivery drivers problems. Delivering alcohol, for example, requires a signature as proof that the recipient is over 18. Photographic evidence of delivery can be needed to prove that a package has been delivered to the customer's designated 'safe place.'

Proof of delivery options

Drivers can now select from the following options:

• Delivered to recipient
• Delivered to third party
• Left in mailbox
• Left in safe place
• Other

Each of the above options allows you to:

• Get a signature
• Take multiple photos
• Enter the recipient’s name (where applicable)
• Write a note for the recipient
• Write a note for internal use

As soon as a driver adds proof of delivery, it is immediately available for dispatchers to view in the stop details tab.

The status of a delivery stop is an essential attribute for drivers and dispatchers.

A dynamic stop marker on the map means you don't have to scroll the stop list to find important information.

Check the status of your stop at a glance

We've created dynamic stop markers that show if a stop is:

• A pickup
• A priority delivery
• A successful or failed delivery
• An error unable to be added to a route
• A new stop added since the route was last optimized
• An existing stop edited since the route was last optimized
• A deleted stop that will be removed when the route is re-optimized

Dispatchers may need to deal with last-minute changes that can impact their routes. If the delivery vehicle has been loaded and a stop needs to be added, creating a new route to accommodate this change can cause problems for the driver.

This problem can be solved by editing stops on existing routes with minimal disruption.

How to edit stops on existing routes

• Stops can be edited after a route has been created and before it is sent to a driver.
• In the overview sidebar, you can ‘Add or find stops’
• Make the changes you need to the stop, and then click ‘Done.’
• The overview sidebar will display a summary of the changes.

You now have the option to:

Apply changes - If you choose to ‘Apply changes,’ the edited stops will be added to your existing route with the least disruption possible.

or

Create new routes - If you choose to ‘Create new routes,’ your route will reoptimize, and a new route will be created.

Not all deliveries are made to the correct location.

It occasionally happens that a package ends up at the wrong address. Sometimes it’s the drivers' mistake, sometimes it’s the data at fault, but it can be messy to resolve either way.

We have made it easier. Now, you can see where the driver was when the delivery was marked as completed, giving you the information you need to locate the misdelivered package and solve the problem more quickly. The drivers' location is saved when they hit the delivered/failed button at each stop.

You can view this in both the stop details and the map.