Last Mile Delivery Software: Best 7 of 2024 Reviewed

98% of customers see delivery as a key loyalty factor, yet 44% feel brands miss the mark on positive delivery experiences, according to Digital Commerce 360.

Our review cuts through the noise to identify the essential features that truly matter for last-mile efficiency.

We've analyzed software options based on their functionality, user-friendliness, and real-world application to help small retail businesses and courier companies find the best fit for their delivery operations.

Through hands-on testing and careful evaluation, this guide presents the top last mile delivery software for 2024, ensuring you're equipped with tried and tested solutions to enhance customer satisfaction and foster brand loyalty.

Note: If you're tired of juggling spreadsheets or drowning in paper clutter to manage your last mile deliveries, Circuit for Teams has got your back. Picture this: real-time tracking of your drivers, dynamic updates on ETAs, and a breeze of API integration to tie it all together. CFT is here to take the hassle out of your delivery game. Start your 14-day free trial and experience seamless delivery management.

What Makes the Best Last Mile Delivery Software?

Here are several key features you'll want to consider when choosing a last-mile delivery solution for your business:

• Dynamic Route Optimization: Software should dynamically plan the most efficient routes, considering factors like traffic, delivery windows, and vehicle capacity.
• Live Route Tracking: Enables real-time tracking of drivers, offering transparency and improved communication with customers.
• Dynamic Customer Notifications: Sends timely updates to customers, including dynamic time windows, enhancing the customer experience.
• Electronic Proof of Delivery (ePOD): Facilitates digital confirmation of deliveries, including digital signatures, photo verification, GPS timestamping, etc., increasing reliability and reducing paperwork.
• Integrations: Integrating your existing business tools and platforms, such as eCommerce systems, provides crucial automation to streamline delivery operations.
• Scalability: Last-mile delivery software must scale to meet the demands of your growing business. For example, accommodating increasing delivery volumes, hiring new drivers, and expanding operations.
• User-Friendly Interface: Ensures ease of use for your dispatchers and drivers, reducing training time and improving efficiency.
• Data Analytics and Reporting: Offers insights into delivery performance, helping businesses make data-driven decisions for continuous improvement.
• Robust Customer Support: Your software must provide reliable and accessible support to resolve issues swiftly and keep operations running smoothly.

The Best Last Mile Delivery Software at a Glance

Circuit for Teams:

• Who is it for: Businesses and couriers of all sizes.
• Unique Features: Delivery analytics, route planning, AI route optimization, live route tracking, dynamic customer notifications, flexible ePOD.
• Pricing: Starting at $100. 14-day free trial available.
• Capterra score: 4.8 (97 reviews)

Urbantz:

• Who is it for: Enterprise logistics companies.
• Unique Features: Multi-carrier management, driver management, customer communications, ePOD, route planning.
• Pricing: Pricing not available.
• Capterra score: 4.3 (28 reviews)

Scurri:

• Who is it for: eCommerce stores looking to enhance customer satisfaction.
• Unique Features: Advanced customer messaging, global shipping carriers, eCommerce integrations, customizable features.
• Pricing: Pricing not available.
• Capterra score: 4.7 (13 reviews)

Shipsy:

• Who is it for: International shippers.
• Unique Features: Freight management, shipping tracking, warehouse management, multi-carrier management, AI insights, first-mile pickup.
• Pricing: Pricing not available.
• Capterra score: 4.7 (15 reviews)

Shipday:

• Who is it for: small local businesses.
• Unique Features: Driver management, customer engagement, built-in driver chat, ePOD.
• Pricing: Free plan available. Paid starts at $29 per month.
• Capterra score: 4.8 (20 reviews)

Bringg:

• Who is it for: Salesforce users.
• Unique Features: Native Salesforce integration, returns management, auto dispatch, checkout experience.
• Pricing: Pricing not available.
• Capterra score: 4.8 (8 reviews)

The Best Last Mile Software for Comprehensive Features

Circuit for Teams

Circuit for Teams simplifies last-mile delivery operations—from small local businesses to large courier companies. Its core functionality lies in advanced route optimization, real-time driver tracking, dynamic customer notifications, and delivery analytics.

Whether you're a small local enterprise or a large courier company, Circuit for Teams adapts to your specific needs. It simplifies the complex task of managing deliveries with its intuitive interface, making it accessible for tech-savvy users and those new to digital solutions.

CFT goes beyond tracking and planning; it enhances the entire delivery experience for businesses, drivers, and customers.

Circuit for Teams Pros:

1. Advanced Route Optimization: Saves time and fuel costs by finding the most efficient delivery paths.
2. Real-Time Tracking: Enhances transparency and enables quick decision-making during the delivery process.
3. Automated Customer Notifications: Keeps customers informed and reduces the likelihood of failed deliveries.
4. Electronic Proof of Delivery: Streamlines the verification process and minimizes paperwork.
5. Zoning: Map out your unique delivery zones. Stops, routes, and drivers are automatically organized and allocated by zone.
6. Integration Capabilities: Integrate with other systems like Shopify and Zapier.
7. User-Friendly Interface: Simplifies the learning curve for new users, increasing team efficiency.

Circuit for Teams Cons:

1. Changing routes: Users can only change routes via the desktop application.
2. Pricing: The cost may be a consideration for budget-conscious small businesses or startups.

Capterra Review:

"I love how easy it is to add multiple deliveries onto Circuit for Teams, either by adding a spreadsheet or manually searching. I also love how Circuit has grown and changed with our business. We have been in meetings with the developers at Circuit to say what was and wasn't working for us, and changes have been made to the app as a whole to make the product perfect. Any issues raised have always been sorted very quickly." - Joshua, Director at a Logistics and Supply Chain Company.

The Best Last Mile Delivery Software for Enterprise-Level Operations

Urbantz

Urbantz is an excellent last-mile delivery software for enterprise-level businesses. The platform excels in managing complex delivery operations at scale, offering robust features like multi-carrier management, advanced route planning, and real-time delivery tracking.

Urbantz is for larger businesses that handle high delivery volumes and require a comprehensive system to manage diverse logistics needs. Its unique selling point lies in its ability to integrate various carriers and optimize delivery networks seamlessly.

Urbantz Pros:

1. Multi-Carrier Management: Streamlines coordination between delivery services, which is essential for large-scale operations.
2. Advanced Route Planning: Optimizes routes for efficiency, saving time, and reducing operational costs.
3. Real-Time Tracking and Analytics: Provides detailed insights into delivery performance, enhancing decision-making capabilities.
4. Customizable Customer Notifications: Ensures effective communication with customers throughout the delivery process.
5. Sustainability Focus: Offers solutions to reduce the environmental impact of delivery operations, appealing to eco-conscious businesses.
6. Scalable Infrastructure: Easily adapts to growing delivery demands, making it suitable for expanding businesses.
7. Integration Capabilities: Compatible with various ERP and WMS systems, facilitating seamless data flow.

Urbantz Cons:

1. Complexity for Smaller Operations: The extensive features may be more than most small and medium businesses require.
2. Learning Curve: The software's comprehensive nature might require more staff training.
3. High cost: Urbantz pricing is higher than many last-mile delivery solutions.

Capterra Review:

"Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional, and conscientious." Frederic, Project Manager at a large retail company.

The Best Last Mile Delivery Software for Post-Purchase Communication

Scurri

Scurri's biggest selling point is enhancing the post-purchase communication for online retailers and logistics companies. It seamlessly integrates with various carriers and eCommerce platforms, ensuring a smooth delivery process.

Scurri is particularly effective for businesses looking to improve post-purchase engagement, offering branded tracking communications and detailed reporting features. This software is ideal for enterprises aiming to bolster customer satisfaction and loyalty.

Scurri Pros:

1. Seamless Carrier and eCommerce Integration: Facilitates efficient coordination between various delivery services.
2. Branded Tracking Communications: Enhances customer experience with personalized post-purchase engagement.
3. Advanced Reporting: Offers valuable insights for improving delivery efficiency and customer satisfaction.
4. Global Shipping Capabilities: Supports a broad network of international and national carriers.
5. Customizable Features: Adapts to specific business needs, suitable for diverse operational scales.

Scurri Cons:

1. Complexity for Smaller Businesses: May offer more features than needed for smaller operations.
2. Adaptation Time: The comprehensive nature of the software might require a learning period for new users.
3. Slow Loading: Some customers complain that Scurri's system can sometimes be sluggish.

Capterra Review:

"Overall, I'm happy with Scurri. It takes some time to make it work, but when it does, it's very quick and reliable." Jurijs, Warehouse Manager at a retail company.

The Best Last Mile Delivery Software for International Logistics

Shipsy

Shipsy is an excellent choice for businesses managing international logistics and seeking comprehensive, AI-powered delivery software to streamline operations. It stands out for its ability to handle complex, cross-border logistics challenges by offering freight procurement, shipment tracking, and invoice reconciliation features.

Shipsy is ideal for enterprises dealing with high-volume international shipments that require a unified, efficient management system. It simplifies logistics operations by integrating various supply chain stages, from first-mile pickups to last-mile deliveries, making it an invaluable tool for global businesses.

Shipsy Pros:

1. Comprehensive Freight Management: Simplifies comparing and selecting freight options, crucial for international logistics.
2. Advanced Shipment Tracking: Offers real-time tracking and management of multi-modal shipments.
3. Efficient Invoice Reconciliation: Automates invoice processing, ensuring accuracy and saving time.
4. AI-Powered Insights: Enhances decision-making with data-driven insights and predictive analytics.
5. Multi-Carrier Management: Facilitates efficient coordination with multiple third-party carriers.
6. Scalability: Adapts to growing business needs, handling high volumes efficiently.

Shipsy Cons:

1. Complexity for Smaller Operations: Shipsy may be overwhelming for businesses with simpler logistics needs.

• Limited Customization: Shipsy doesn't offer much customization, which may be a sticking point for enterprise clients.

Capterra Review:

"Shipsy Software helped me to manage and create a full supply chain system. The software can interface with 3rd party online commercial stores (Shopify, WordPress...)." Basel, CTO at Import & Export company.

The Best Last Mile Delivery Software for Basic Functionality

Shipday

Shipday is an intuitive and straightforward delivery management software, ideal for small local businesses looking for basic yet effective delivery features. While Shipday offers features like real-time driver tracking and automated driver assignments, these features are limited and may not be suitable for growing businesses.

Shipday is especially useful for businesses such as local shops and restaurants that need a reliable system to manage deliveries without the complexity of more advanced logistics software.

Shipday Pros:

1. User-Friendly Interface: Easy to navigate for managers and drivers with a minimal learning curve.
2. Efficient Driver Management: Features like real-time tracking and automated assignments streamline delivery operations.
3. Customer Engagement Tools: Live driver tracking and instant feedback options enhance the customer experience.
4. Versatile App for Drivers: Provides all necessary information and tools for efficient delivery management.
5. Seamless Integration with Third-Party Services: Expands delivery capabilities without the need for multiple platforms.

Shipday Cons:

1. Limited Advanced Features: May not be suitable for businesses requiring complex logistics solutions.
2. Geographical Limitations: Some features might be restricted to specific regions.
3. Limited Editing for Routes: The mapping feature, while user-friendly, lacks flexibility in editing routes once set.
4. Reassigning Routes: Adjusting misassigned routes can be cumbersome, as it may require reassigning each order individually.

Capterra Review:

"It's been positive despite the kinks. Our delivery day is much more organized, and the software does a pretty decent job with routing!" Mike, Owner at a Food & Beverages business.

The Best Last Mile Delivery Software for Salesforce Users

Bringg

Bringg is the best option for Salesforce users seeking to optimize last-mile delivery operations. The native Salesforce integration allows you to seamlessly pass data between platforms, providing delivery operations visibility to your entire organization.

The platform's ability to automate various stages of the delivery process, from scheduling and dispatch to real-time tracking and feedback collection, makes it particularly useful for businesses aiming to enhance efficiency and customer satisfaction.

Bringg Pros:

1. Seamless Salesforce Integration: Offers a smooth workflow between Salesforce and delivery operations.
2. Real-Time Delivery Tracking: Enhances operational transparency and customer satisfaction.
3. Efficient Route Optimization: Ensures timely deliveries by calculating the most efficient routes.
4. Auto Dispatch Feature: Automates the routing process, especially useful for on-demand orders.
5. Multi-Carrier Management: Connects with over 200 carriers, providing flexibility and extensive coverage.
6. Returns Management: Automates returns management with multiple pickup options, refunds, and 200+ carriers for the return journey.

Bringg Cons:

• Slow System: Many users report challenges with Bringg "glitching or shutting down at random times."
• Limited Features: Bringg doesn't offer the same comprehensive features as other last-mile delivery software we reviewed.

Capterra Review:

"Onfleet has been immensely helpful in getting a small business to have a pro-level delivery service with just simply a web browser." Philip, Restaurant Owner.

Other Last-Mile Delivery Software Options

Here are several other last-mile delivery software that didn't make the list:

• Motive: A robust last-mile delivery solution but lacks crucial proof of delivery features.
• Routific: A great entry-level delivery software similar to Shipday but lacks mobile access for management.
• Onfleet: Offers similar features to Circuit for Teams but starts at $550 per month vs. CFT's $100 per month.
• eLoggii: An enterprise-level alternative to Urbantz.
• Track-POD: The software looks more affordable on the surface, but Track-POD charges per driver with many features only available on its Advanced Plus and Enterprise plans.

Which is the Best Last-Mile Delivery Software Overall?

Circuit for Teams (CFT) stands out as the best overall last-mile delivery software for its comprehensive, user-centric approach. The platform excels in crucial areas like advanced route optimization, live route tracking, dispatcher dashboard, and automated customer notifications, efficiently addressing the diverse needs of both small local businesses and large courier companies.

CFT's intuitive interface and adaptability make it suitable for a wide range of users, simplifying complex delivery management tasks. The unique zoning characteristics and robust integration capabilities with platforms like Shopify and Zapier enhance its appeal, offering a seamless delivery management experience that scales with business growth.

Optimize your last-mile delivery with advanced route optimization, live tracking, flexible ePOD, dynamic customer notifications, and more. Start your 14-day free trial to experience how Circuit for Teams can transform your delivery operations.

Buying FAQs for Last-Mile Delivery Software

What is last-mile delivery software?

A: Last Mile Delivery Software is a tool designed to manage the final stage of the delivery process, ensuring efficient and timely delivery of packages to customers. It optimizes route planning, provides real-time tracking, and enhances customer communication, crucial for businesses to improve delivery operations and customer satisfaction.

What are the technologies for last-mile delivery?

A: Technologies for last-mile delivery include dynamic route optimization, real-time GPS tracking, automated customer notifications, electronic proof of delivery (ePOD), and integrations with other business systems like eCommerce platforms. These technologies aim to streamline delivery processes, reduce costs, and improve customer experiences.

What are the types of last-mile delivery?

A: Types of last-mile delivery include standard parcel delivery, same-day delivery, on-demand delivery, and white-glove services. These vary based on speed, handling of the goods, and customer interaction level, allowing businesses to cater to different customer needs and delivery complexities.