FarEye Reviews: Features, Pricing, Pros & Cons - 2024
FarEye’s platform is a robust end-to-end delivery management software. It’s jam-packed with features, from intelligent route optimization technology that learns from delivery failures to a vast carrier network you can tap into for delivery fulfillment.
The software is designed to give visibility into your entire delivery chain, from online order to delivery. It even allows you to track ocean shipments in real-time from point of loading to point of destination, great for tracking bottlenecks for international shippers.
However, FarEye users often find the wide range of features too complex to navigate, and overkill for a last mile delivery. Users also often report technical issues, glitches, slow software speed, and inaccurate live tracking.
In this review, we’ll dive into what users think and take a deeper look at the pros and cons of FarEye.
What is FarEye? FarEye’s Key Features
FarEye helps you manage and track shipping from order to delivery, with a special focus on the most complex part of the shipping process—the last mile.
It has key last mile features like:
- Real-time visibility: Both dispatchers and customers can track shipments in real-time, ensuring everyone knows where goods are and when they will arrive.
- AI-powered route optimization: Dispatchers and drivers benefit from AI-generated routes that provide the quickest and most efficient paths, helping ensure on-time deliveries.
- Dynamic dispatching: Deliveries are automatically assigned to drivers based on traffic patterns, location, and driver availability, optimizing efficiency.
- User-friendly driver app: This app highlights the most efficient route, allows for electronic proof of delivery, and facilitates communication between drivers and dispatchers.
- Customer communications: Email and SMS notifications keep customers updated on the status of their shipment.
- Carrier network: FarEye’s platform allows users to match deliveries with the most suitable carrier at the lowest cost, regardless of location or delivery preference.
On the whole, FarEye users find it an easy-to-use solution that makes last-mile delivery routing easier and more efficient. That said, many reported frequent technical issues and slowness.
When most users report a very positive experience, is the occasional glitch really that big of a deal? Well, yes, potentially.
Last-mile delivery is complex and costly—thanks to long periods spent on the roads, more stops reducing fuel efficiency, failed deliveries leading to repeat trips, complex routes, and the cost of returns.
In fact, in the last 5 years, the last mile has jumped from 41% of total shipping costs to a whopping 53%.
Last-mile solutions like FarEye aim to reduce that cost and complexity by:
- making routing more efficient for both dispatchers and drivers
- improving customer communication and offering delivery scheduling to eliminate failed deliveries
- reducing the number of returns and improving the efficiency for RTO (return to origin) pickups
But if your tracking system is slow to respond or doesn’t integrate well with other systems, that can hamper the efficiency—and the costs—of your service.
The following G2 reviews highlight some of the issues FarEye customers face:
- “One drawback of FarEye is that its tracking portal can be slow at times. This delay might be frustrating when trying to access real-time information quickly.” Full review.
- “We faced challenges with vehicle tracking at times, mainly due to third-party integration.” Full review.
- “This system is very refined but sometimes the tracking of the vehicles is difficult.” Full review.
Tracking glitches can easily lead to missed deliveries, leading to high associated costs from return trips and more time on the road. And it can cause customer frustration, which is not good for your reputation or customer support ticket flow.
Another area FarEye users struggle with is the complexity of some features. While users say the app interface itself is easy to use, others say FarEye offers too many additional features that are challenging to get to grips with.
A reason for this is that FarEye doesn’t only deal with last-mile delivery but covers the whole order-to-delivery supply chain.
In addition to last-mile delivery, it offers multimodal tracking across a range of carriers from freight forwarders to ocean transporters. Its Ship product covers checkout, warehousing, cross-docking and contract management.
If you’re a small or mid-sized retailer or courier company focused on simply getting goods from warehouse to customer, you may find that FarEye’s features go above and beyond your needs.
Instead, a dedicated last-mile specialist like Circuit for Teams could be more your speed. At Circuit for Teams, we’ve built our delivery management software to be simple and intuitive.
Our route optimizations let you manage deliveries from multiple depots without the complexity. Dispatchers will able to edit routes on the fly without unexpected glitches or full reoptimizations.
Our live route tracking updates in real-time, syncing instantly between the driver app and the dispatcher dashboard. That way, we can keep ETAs accurate, costs down and customers satisfied.
While FarEye goes the extra mile in terms of order-to-delivery logistics, this can get too complex for businesses looking to thoroughly optimize their last mile.
If that’s you, we think Circuit for Teams is the best alternative. We offer all the last-mile features you need, designed to an incredibly flexible and intuitive standard.
If you think we’re biased, well, you’re probably right. So we brought proof.
Here’s what our users say about Circuit in Capterra and GetApp reviews:
• “This product has an excellent User Interface that is both friendly and intuitive.”
• “I love how easy it is to add multiple deliveries onto Circuit. I also love how Circuit has grown and changed with our business. Changes have been made on the app as a whole to make the product perfect.”
• “The most impactful thing about Circuit is really the efficiency it has brought to our company overall. From communication between dispatchers and customers, to the effectiveness of the drivers, to the massively reduced training time of new employees, Circuit has made unbelievable changes to our overall performance.”
Think Circuit for Teams might be a good fit for your business?
Try our 7-day free trial to see how Circuit for Teams can take your delivery management to the next level today.
FarEye Reviews | We Analyze What Users Think
Still on the fence about FarEye? Let’s take a deeper look at what real users think about the platform.
The Most Important Feature: Is FarEye Easy to Use for Drivers and Dispatchers?
If your last-mile delivery management system is fiddly or tricky to use either on the road or in the office, it’s going to slow things down and reduce the quality of your delivery.
Dispatchers need to manage the sequencing of complex delivery routes in the simplest way possible, factoring in variables like traffic, location, and the availability of drivers.
Drivers need the flexibility and simplicity to manage the app on the road with ease and without distraction. Users praise its user-friendly dashboard that gives quick visibility of routes and data, and makes it easy to add remarks and comments.
A great delivery platform should be user-friendly and intuitive, ensuring smooth, reliable, and on-time deliveries that satisfy customer expectations.
So, how does FarEye do when it comes to “ease of use”?
It mostly does well and is often the first thing FarEye users mention on G2:
- “The report dashboard is really handy, and I find the mobile app great for adding notes on the go.” Review here.
- “The user-friendly interface ensures smooth navigation.” Review here.
- “The product is incredibly user-friendly, offering a seamless experience.” Review here.
However, other users report complexity and difficulty using the platform.
One G2 user said that “setting up the solution requires significant time and resources and may involve integrating the platform with other existing systems and software, which can be complex and challenging.”
Another said that “although Fareye has an extensive array of tools and capabilities, sometimes it is not so easy to use by an average user.”
Unfortunately, users rarely go into detail about specific features they find challenging.
Luckily, FarEye users report that their customer service is always on hand to help out when things get difficult.
One G2 user noted that, “What sets them apart is their incredibly helpful support team—responsive, knowledgeable, and always ready to assist.”
If there are areas where FarEye falls down in ease of use, it’s a consolation to know there is a good tech team who’s got your back.
Let’s take a look at what real users say are the pros and cons of FarEye’s last-mile delivery management software.
FarEye Reviews - Pros
1. GPS tracking. FarEye’s real-time tracking lets dispatchers keep a clear eye on how the delivery fleet is progressing. It also gives customers peace of mind that their parcel is on the way and when they can expect to receive it.
Source: G2
2. Notifications and alerts. Other users like how FarEye’s alerts and notifications support the live tracking by helping drivers and dispatchers stay on top of any unforeseen issues. In particular, some mention how route deviation alerts help keep drivers on track, as well as alerts if there is a GPS outage.
Source: G2
3. Rapid responses. Aside from the quality of the customer service, many users emphasize how quick FarEye’s support team is at resolving any queries. When time is of the essence, you don’t want your drivers or dispatchers sitting around waiting for a response to their issues.
Source: G2
FarEye Reviews - Cons
Even though FarEye scores highly with users on G2 and Capterra, it does have some issues that could present a problem for busy teams on tight delivery schedules.
1. Tracking can be slow and laggy.
This is a big problem for last-mile delivery. If your customer has a short time window when they’re available to receive their goods, it can be a major irritation if the tracking is not accurate.
Source: G2
A number of users laid the blame for these tracking inaccuracies at the feet of the large number of third-party integrations the platform supports.
Source: G2
2. It’s prone to technical glitches.
It’s not just the delays in the sync and the tracking. Some users say that downloading large reports can take more time.
Source: G2
Not only that, but several users report a range of occasional technical issues, including internal server errors on the mobile app, errors with bulk pick-ups and false GPS blackout alerts.
Source: G2
As we’ve seen, though, many users with tech complaints do say the support team is quick at resolving issues.
3. It can be overly complicated.
While FarEye offers a no-code/low-code platform that allows businesses to build solutions to their own unique customer delivery needs, the platform is often not as easy as users would like. As one says:
Source: G2
One Capterra user found some procedures easier to do manually.
Source: Capterra
Do All Users Like FarEye? What Drivers Really Think
One of the main benefits of delivery management software is to make deliveries a stress-free experience for your drivers.
If drivers end up getting frustrated at the software or have customers getting frustrated at them, they may just hit the road.
They need to see all the key details at a glance and be able to navigate the app quickly and easily. They have to have reliable live routing and simple proof of delivery options.
Does FarEye deliver on those deal-breakers? Generally, yes.
It provides drivers with GPS routing and electronic POD capture, and single-touch assist. The app supports hyperlocal order broadcasting and allocation to nearby drivers for faster deliveries and fewer driver miles.
One customer put it like this:
Source: G2
But it’s not flawless for drivers. Those false GPS blackout alerts mentioned by some G2 users can be frustrating. According to another user:
Source: G2
At Circuit, our app for drivers is perfectly synced with the dispatchers’ dashboard, so that you can trust that everyone’s on the same page—even when you need to alter routes in the moment.
As one of our users, Tony, puts it:
“We evaluated several different titles and none of them were as easy to use for the field folks as this.”
🤔Curious? Learn more about Circuit for Teams.
FarEye Pricing
Unfortunately, FarEye does not make its pricing plans public, nor does it offer a free trial. However, we can glean some information from public reviews.
One G2 reviewer mentions, 'the price is a bit higher compared to other solutions.'
Another reviewer on Gartner agrees, saying, “We are only using a routing tool from FarEye. The cost is high.”
Capterra does mention a one-off cost of $100,000, but we aren’t clear on their source for that.
That said, Capterra users do give FarEye a score of 4.5 for value for money, which isn’t bad at all.
👋 Meet Circuit | A More Reliable Last-Mile Delivery Management Software
If you’re looking for a more intuitive solution to help you scale and simplify your route planning, Circuit for Teams might be the FarEye alternative you need.
Let’s compare their key features side by side.
Circuit offers a robust set of features for busy dispatch teams:
- AI-powered route planning & optimization. Circuit provides intelligent and flexible AI-powered route optimization to ensure your drivers complete their deliveries in the most efficient way possible. It also gives your dispatchers the ability to add stops and adjust schedules as needed, even last minute or mid-route without updating the entire route.
- Real-time visibility and tracking. Circuit offers live tracking for all your deliveries, allowing you to monitor the exact location of your drivers on their routes in real-time.
- Electronic proof of delivery. With Circuit, drivers can easily capture proof of delivery through the mobile app using e-signatures, photos, and notes. This helps maintain accurate records and ensures both customer and company security.
- Quality customer support. Circuit is highly praised by users for its high standards and the prompt, effective responses from its support team.
To understand why Circuit for Teams (CFT) offers better value than FarEye for last-mile delivery, let’s dig into three features that give CFT the edge.
1. A simple and intuitive platform
FarEye’s UI is generally easy to use, but too many unnecessary features can make things overly complicated for some users.
For example, FarEye’s multi-carrier augmentation is a great option for global retailers with lots of distribution locations and the need to outsource deliveries to third-party carriers.
But if you’re a mid-size furniture business delivering from a couple of warehouses, that’s probably more than you need. Instead, with CFT’s multi-depot management, your dispatchers can simply manage all your depots from one simple and user-friendly platform.
The CFT platform also lets dispatchers plan optimized routes with a single click, allocate routes by zones, and customize and edit routes as needed.
This all syncs seamlessly with our user-friendly app. This keeps drivers fully up to speed with their routes. The clean interface allows them to navigate stops easily, capture and upload electronic proof-of-delivery, and even add and edit stops themselves.
One of our users, Osamah, runs a fast-growing healthy food delivery service in New York. He told us in conversation:
“I feel like you guys really, really have thought of everything. The ease in which we can edit stops, the fact that I can edit the notes section for special instructions for every stop, and that automatically updates on a driver’s app is amazing.”
2. Reliable delivery tracking
FarEye users say that real-time vehicle tracking is sometimes slow and problematic—slowing down deliveries and causing annoyance for customers.
With Circuit for Teams, however, dispatchers, drivers and customers don’t need to worry about whether glitches are making vehicle tracking unreliable.
Dispatchers can keep track of driver’s real-time progress, and reorder live deliveries if necessary to maximize successful stops.
Stop status details, geotags, and delivery confirmations are all updated in real time across the platform to keep drivers and dispatchers fully informed and up to date.
From the customer’s perspective, you can tailor the tracking information you provide in notifications—from a simple ETA to their queue position and a shareable link for live driver tracking.
3. Smoother integrations
Circuit for Teams offers seamless integration capabilities and two-way API, allowing businesses to easily connect with existing systems.
You can import stops and create routes directly from Shopify orders, and automate customer notifications through Zapier.
Since FarEye deals more with shipping, global logistics, and supply chain management, its APIs and integrations can be more complex and tech-heavy than a mid-sized business or courier company needs.
Not only that, but FarEye users say these third-party integrations contribute to its often laggy vehicle tracking.
Circuit for Team’s APIs are straightforward and designed with simplicity and ease-of-use in mind, accessible for smaller and less tech-minded teams. CFT’s integrations focus on the essential tools you need for route optimization, tracking, and delivery management.
If your business needs user-friendly integrations to make your last-mile delivery run more smoothly, Circuit for Teams is the way to go.
4. Human-Centered Route Optimization
With FarEye’s global scale, managing omnichannel, multimodal logistics from first mile to last, the operational focus can easily take precedence over the human experience.
Circuit for Teams, on the other hand, aims to enhance the experience of last-mile logistics for those involved—dispatchers, drivers and customers.
For instance, drivers often carry a lot of local knowledge of routes, traffic flows that can further enhance route optimization. Circuit for Teams captures this by giving drivers the flexibility to manually adjust or re-sequence stops on the fly without having to reoptimize the entire route.
With Circuit, you can also tailor route optimization for more than just speed of delivery. You can reshape routes to avoid tolls, to distribute deliveries evenly between drivers, or to react to unexpected challenges—while still keeping your routes optimized.
Dispatchers can even modify routes that are already in progress, notifying drivers instantly of any changes. Live communication between dispatchers and drivers keeps these adjustments on point and keeps deliveries on schedule.
This flexible interaction between the platform and the users is what sets CFT’s route optimization apart, and makes sure customers get the delivery experience they expect.
Circuit for Teams | The FarEye Alternative You Need
FarEye is an impressive platform for handling not only last-mile but also first-mile and mid-mile visibility and logistics management. That’s great for complex supply chains that ship globally.
But most other businesses and courier companies need a solution that simplifies and optimizes that last mile, helping them get their goods to their customers on time and without the hassle.
With Circuit for Teams’ intuitive interface, reliable tracking, affordable pricing plans, and excellent customer support, we’ve built a better FarEye alternative for you.
As Osamah told us, “CFT is such an impactful but simple, easy-to-use product. I've been thoroughly, thoroughly impressed with it. And we'll be using it for a very long time.”
To see why Circuit for Teams is the best alternative to FarEye, take our free trial or talk to our sales team to learn more.
