Key Features You Need in Contactless Delivery Software

Wondering whether you need contactless delivery software?
There are several benefits to offering your customers contactless delivery:
But delivery teams will struggle to offer their customers contact-free delivery if they don’t have some type of contactless delivery software in place.
In this post, we look at key features of contactless delivery software, plus we cover other beneficial delivery tools your team should be using. And throughout, we’ll mention our delivery software, Circuit for Teams, which will help you make contactless deliveries easily.
The Two Important Features of Contactless Delivery Software
Contactless delivery software has two key features that make contact-free deliveries possible.
Let’s look at these two features in more detail.
Sending Out Order Delivery Updates
Sending out delivery updates lets your customer know where their package is, and when they can expect their order at the front door.
That’s important because you want to offer your customer peace of mind, especially because your driver is not coming into physical contact with the customer.
For example, with contactless delivery, your driver can knock on the door when they make their delivery, but they’re not going to wait to make sure someone is home. Instead, they’re going to leave the package securely at your customer’s address.
Sometimes the customer will be okay with leaving the package outside all day, but other times they may want to make sure they’re going to be home around the time it’s dropped off. For example, if they’re waiting on an item they want to use ASAP.
With delivery updates, your customers will be kept informed on when their delivery is expected to arrive. That way they can decide when they want to get their package.
Note: When you use Circuit for Teams, our all-in-one delivery software that you can use to make contactless deliveries, your customer gets updates throughout the day.

They get their first update when your driver starts their route. The customer receives an email or text (or both) that gives them an ETA of when their package will be delivered, along with a link. That link takes them to an online dashboard where their package’s location is updated in near real-time.
When the driver is roughly 10 minutes away from their address, Circuit for Teams sends out another update with a new accurate ETA.
Collecting Proof of Delivery (by Taking a Photo)
The next key thing you need for your contactless delivery process is to be able to collect proof of delivery (POD).
POD gives your driver, your delivery business, and your customer peace of mind. This is especially important with contact-free delivery because your drivers are securely dropping the package off without making contact. You want a way to avoid any potential disputes, such as a customer calling in to say their package was missing or delivered damaged.
For example, one of our customers, before using Circuit for Teams to manage his deliveries, experienced the time-consuming hassle of delivery disputes first hand.
Sagar Dhaliwal runs a popular restaurant in Calgary that has a food delivery service (a light, delicious mid-day lunch delivered straight to your door).
But before Sagar used Circuit for Teams to capture proof of delivery, he’d get calls from customers saying they never received their food order. That’s because he was doing contact-free deliveries, without using any software to help his team.
When these disputes happened, Sagar had his chef make up a new portion and his driver had to re-deliver the product. That took a lot of time (from both his restaurant crew and his delivery team) and cut into his margins.
Luckily, Sagar was able to solve this problem by using Circuit for Teams to capture proof of delivery.

Now his team has an actual contactless delivery system in place, and it looks like this:
Note: If you ever need to pause contactless delivery or collect a signature, you can do that with Circuit for Teams, too. Your driver can use their smartphone to get a signature from the customer. Just like the photo, the signature is shared with you and your customer.
Additional Delivery Features Your Team Will Benefit From
We’ve looked at how your delivery team can handle contactless deliveries more easily by using Circuit for Teams, our all-in-one delivery software for managing multiple drivers.
Being able to do contactless delivery is just one of the benefits of using Circuit for Teams.
Our software also lets you:


Next Steps: Starting Your Free Circuit for Teams Trial
The demand for contactless delivery won’t be going away anytime soon. Even if the COVID-19 pandemic disappears completely, your customers would still benefit from three key things: faster deliveries, knowing when their package was dropped off, and getting proof of delivery sent to their email or phone.
That’s what you can do when you start using Circuit for Teams to offer contactless delivery.
You also get advanced functionality usually found in more expensive last-mile delivery tools, including route optimization and route monitoring.
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