Every business model handles delivery in a different way and has unique needs when it comes to how routes are optimized. Companies that pay their drivers by the hour may want to optimize routes based on speed.

It’s now possible to customize your route optimization settings to suit your delivery style better.

How to set route optimization objectives

• Go to Settings > Route Optimization
• Select the route optimization options you prefer
• All routes will now be optimized based on these preferences

Dispatchers often need to make the same change to multiple stops on a route, but individually updating stops is inefficient and prone to human error.

Now dispatchers can save time managing stops with batch editing. It provides a quick and easy way to apply the same change to a group of stops.

How to batch edit stops:

• Click on a route
• Click the dotted square 'select area' icon on the map
• A hexagonal grid will appear on the map
• Select the hexagons that contain the stops you want to edit
• Use the toolbar on the map to make changes
• Preview and save your changes
• Your changes will be applied to all the stops selected

Manually adding stops or batch-uploading route data using a spreadsheet can be time-consuming and inaccurate.

The latest version of the Circuit for Teams API is two-way. This allows you to import and manage data using the API and subscribe to published event-based information.

Integrate your existing systems with the API to automate processes and speed up your delivery operations.

How to integrate with Circuit’s API

Go to Settings > Integrations to read the complete technical documentation and best practices.

Identifying areas where delivery performance can be improved without access to the right data can be difficult.

Circuit for Teams users can now access and run a range of delivery analytics reports to gain deeper insight into performance.

How to access delivery analytics reports:

• Go to Settings > Analytics
• View reports by team or individual driver
• Filter reports by a selected time period
• All reports are automatically updated to display the selected data

How to view a daily analytics snapshot

Go to Overview > At the top of the page, the daily analytics snapshot displays:

• Total completed routes
• Total successfully attempted stops
• Success rate percentage

Some drivers may be more experienced than others or drive a more suitable vehicle, making them better equipped to carry out certain stops.

It’s now easy for dispatchers to only allow certain drivers to carry out specific stops.

How to allow certain drivers to make specific stops:

• On a route select or add a stop
• Under Stop Setup click the Allowed drivers drop-down menu
• Select the driver or drivers that are suitable to complete that stop
• Optimize the route, and that stop will only be assigned to a permitted driver

POD requirements can now be turned on or off for specific stops. Drivers can skip POD collection when it is not needed, which helps them to save valuable time across the duration of their route.

How to specify proof of delivery requirements

• Go to Settings > Proof of delivery
• Set account level defaults for POD collection
• When uploading route data, set POD as required or not required
• On a route, change the POD settings for a stop in Stop Setup

Dispatchers can now see the real-time status of stops on an active route and make live changes to increase the chances of successful delivery.

How dynamic stop status icons work

Dynamic stop status icons are live indicators of a stop’s delivery progress:

• Orange dot = The stop is at risk of being early or late
• Green tick = The stop was completed on time
• Orange tick = The stop was completed early or late
• Red cross = The stop was not completed

Hover over each icon for additional detail about:

• Delivery status
• Arrival time
• Customer's ETA

Dispatchers can now choose to add customer service contact details to the delivery information available to customers, providing a better delivery experience to customers who need help.

Delivery tracking information provided to customers now includes:

• Dynamic estimated time of delivery
• Delivery status
• Proof of delivery information
• The ability for the customer to add delivery instructions
• Customer service contact email and/or telephone number
• Sender name and address
• Shareable tracking link

Dispatchers who need to modify routes that are already in progress can do so whilst automatically notifying drivers about the changes that have been made.

A dispatcher or admin can now:

• Add or make changes to existing stops on a live route
• Preview changes
• Reoptimize a live route to include the latest changes
• Save or discard changes
• Notify the driver of the changes automatically

Same-day updates to routes are now easily carried out by Dispatchers and communicated instantly to drivers.

Toll roads can contribute to increased delivery costs, affecting profitability.

New account-wide settings now allow dispatchers and drivers to create delivery routes that automatically avoid toll roads.

How to set avoid toll preferences:

• Go to Settings > Route optimization
• Set ‘Avoid tolls’ to on
• Make sure drivers have their vehicle type set to ‘Car’
• Make sure drivers also have their navigation app set to ‘avoid tolls’