China EMS tracking: key takeaways
- Stay updated with Circuit using your China EMS tracking number.
- You cannot track China EMS without a tracking number.
- Resolve any tracking issues with China EMS customer services.
Are you waiting for a package from China EMS but need to know where it is or when it will reach you?
Thankfully, China EMS tracking helps you follow its route.
Whether you're eagerly anticipating an eBay item, wondering why shipping is slow, or just want to make sure your package is on its way, China EMS package tracking is essential.
Online businesses choose China EMS to deliver their goods quickly to over 190 countries.
In this guide, we’ll walk you through tracking eCommerce orders with China EMS, what to do if you lose your tracking number, and how to fix common issues — so you never miss an order again.
What is Express Mail Services?
Express Mail Services (EMS) is a global postal service governed by the Universal Postal Union (UPU), connecting over 190 countries worldwide. Their goal is to deliver your online orders as fast as possible.
EMS delivery services
If a country's postal service wants to offer fast shipping to another country, it can agree to be a part of the EMS Cooperative to offer:
- The largest delivery network worldwide;
- drop off and pick up at any post office or address;
- EMS package tracking; and
- proof of delivery.
In fact, the website claims EMS has more global customer access points than any other delivery service, like DHL or FedEx — making it a good option for international delivery.
EMS package limits
Shipping a package with EMS? Most EMS delivery services worldwide allow the following limits:
- Weigh 30 kilograms(66 pounds) or less
- Maximum length of 1.5 meters
- Length circumference of three meters or less
You can check the EMS website for more detailed information and a full list of all global postal services offering EMS shipping where you are.
What is China EMS?
China EMS specializes in delivering packages to and from China seven days a week. Offering international shipping services, including fast package and document delivery.
Used by eCommerce sellers in China and Hong Kong, EMS allows businesses to buy goods from China and send them to customers worldwide.
China EMS customer service
As you’d expect, China Post (EMS) offers customer service to help you with any questions or issues related to tracking your delivery.
If you need help, you can visit the China EMS customer service page or call their hotline at +86 11183 for help in English or Chinese.
Important! Have your EMS tracking number and any relevant information to hand before you call.
China EMS customer reviews
When working with any delivery company, it's always a good idea to research and read reviews from other customers.
China EMS reviews are no exception, and when you look at their feedback on Trustpilot and others, you'll find a range of mixed reviews from customers.
“I have to say that except for being a bit slow (it took 19 days door to door), it went very smoothly. The tracking worked fine, and the item arrived in perfect shape.” — Ralph Mathisen
While some appreciate their efficient tracking updates, others have faced delays, slow shipping, and occasional issues with handling and lost packages.
“I am expecting two different packages to be delivered by EMS. Both show that delivery was attempted twice. However, I’m still waiting. I paid extra to have my package delivered within 2-3 days, too.” — Anonymous
China EMS tracking guide
Whether your package is on the way or processing, keep reading for a complete guide to tracking China EMS, including how to understand its tracking number format and delivery statuses.
How do I find my China EMS tracking number?
After placing an order from a Chinese seller, they will email you a unique 13-digit tracking number starting with E or L, like this: EZ987654321XX.
Once the seller ships your order, it goes to their domestic China Post facility for processing. You can track your China EMS package with Circuit Package Tracker from there.
3 ways to track China EMS
Since most buyers choose EMS shipping from China, you can check your tracking in a few ways:
- Circuit Package Tracker (our tool)
- EMS tracking tool
- China Post tracking tool
A word to the wise! Even with multiple ways to track a shipment from China, some customers have reported tracking EMS can be confusing due to language differences and slow updates.
Let’s walk through each option so you can decide on the best tracking tool for your needs.
#1 Circuit Package Tracker
As we mentioned, there are a few ways to track EMS and stay informed on your delivery progress, but the easiest is by using your tracking number with the search at the top of this page.
To use Circuit Package Tracker, copy and paste the number from your confirmation email into the search above and hit “Track package” or enter to get your delivery status.
The good news is that you can use our tool to track your package within China and once it’s arrived in the destination country, making tracking your delivery far easier to follow.
#2 EMS tracking tool
Alternatively, you can use the EMS tracking tool on their website. Here’s how:
- Go to the EMS website, and use your tracking number with the “Track your EMS item" on the homepage.
- After you enter the number, use the “Track” button to open a page with your package information.
One thing to consider when using the EMS tracking system is that it can only update your package’s progress within China.
Once your shipment is in the destination country, China Post hands it over to a local courier partner.
The local courier partner will then contact you with an estimated delivery date and you can continue to track your delivery on their website or use Circuit Package Tracker.
#3 China Post tracking tool
The final way to find an EMS shipment is by using your tracking number on the China Post website. Here’s how:
- Go to the China Post website, and use your tracking number in the “Tracking and information" box on the homepage.
- After you enter your China EMS tracking number, hit “Enter” to get the latest updates on your delivery.
As with the EMS tracking tool, you can only use China Post tracking whilst your package is in China. After your delivery leaves the country, you must use a service like Circuit Package Tracker.
Tip: Don’t speak Mandarin? Don’t worry! Just make sure you use the English version of the China Post site by using the button in the top-right corner before you track your EMS number.
Lost EMS tracking number?
If you've a lost your EMS tracking number it can be frustrating.
Check your email inbox for any shipment notifications from the sender. If you still need help finding your tracking number, try contacting the sender to ask for help.
Tracking China EMS without a tracking number
Lost EMS tracking number? This is an all-too-common mishap that can be frustrating and stressful. The good news is that there are ways to recover it.
Firstly, if you've used an online merchant using China EMS for delivery and don’t have the tracking number, contact the seller and ask them for it.
Sometimes, it may be as simple as searching your email to find the confirmation message with your tracking number or contacting the seller for help.
You can also try contacting China EMS customer service with your details, such as the sender's information and the estimated shipping date, to help you find your package.
China EMS tracking issues
Need help with EMS tracking? Don't worry — you're not alone! While delivery is usually hassle-free, common tracking issues can sometimes be challenging.
Whether you're dealing with a slow delivery or a lost tracking number, there are some steps you can take to resolve your EMS tracking issues.
Reasons for EMS tracking issues
If you don't find any updates in Circuit Package Tracker or on the EMS website, don't panic! Most of the time, tracking issues happen for one of a few reasons.
The most likely is that you need to use a different tracking number. So double-check to make sure that you have the right one for China EMS.
It could be that the seller still needs to process your order. In this case, check back in a few hours or the next day, and you will likely find activity on your package.
Sometimes, technical issues can prevent your tracking number from working. If you suspect this is the case, try clearing your browser's cache and cookies or using a different browser to try and resolve it.
If your EMS tracking number is correct, there are no technical issues, and you're still having trouble, try contacting the seller or the merchant's customer support for help.
Why is China EMS shipping so slow?
You're not alone if you've ever experienced China EMS slow shipping.
While a trusted and reliable delivery service, Trustpilot and Quora customers have reported that China EMS shipping times can sometimes take longer than expected.
Despite this, if you're having trouble getting tracking information for your package, don't worry, there may be a simple explanation, including:
- High shipping volumes during peak seasons.
- Customs clearance processes
- Rough weather, natural disasters, or other unforeseen circumstances affecting transportation.
However, the most likely reason you might not find any updates with your China EMS tracking is that, although online sellers may generate this immediately, they usually process your order later.
Another reason your China EMS delivery is not moving, or if you’re experiencing slow shipping, is the daily volume of packages China Post processes.
With millions of packages passing through China Post facilities daily, it's common for some orders to have a delay as they make their way through the system.
External factors such as rough weather conditions, natural disasters, or heavy traffic can also impact EMS shipping times, especially in densely populated cities like Shanghai or Beijing.
If you're experiencing delays, try to be patient and keep tracking your package with Circuit for updates. And, if your package is taking longer than expected, contact the sender for help.
China EMS tracking status explained
Do you know the difference between a package “Pending” and an “In transit” package? These tracking statuses mean different things in the delivery process.
Understanding the terms can give you insight into your package’s current location, its expected delivery date, and possible reasons for China EMS's slow shipping.
When a package is “In transit”, the seller has packed and dispatched it with China Post. The package could be anywhere between the location of origin and the final destination.
When a package is “Pending”, it means that it has left a facility and there is a temporary delay in delivery, usually caused by an unforeseen event.
Here’s more about what they mean and how to find and fix any issues.
In transit
When a package's tracking status is "In transit," it is currently going from its origin to its destination.
When a package's tracking status is "In transit," it is currently going from its origin to its destination.
The status indicates that the package is moving through the shipping network and is not in a fixed or holding location.
Why is China EMS in transit?
"In transit" means your package is on its way to its destination.
This status will stay until China EMS delivers your package. Keep monitoring your package's tracking updates with Circuit Package Tracker to stay updated on its progress.
If your China EMS package is still in transit, it could be in a vehicle traveling to the destination or in a stack of other packages waiting to be processed.
Remember, you may not find regular updates at China EMS facilities if they’re processing many deliveries at busy times of the year.
You may not find regular updates at China EMS facilities if they’re processing many deliveries at busy times of the year.
It's also possible that your China EMS package is not moving due to rough weather, transportation issues, or other factors outside anyone's control.
If this is the case, check your tracking information in Circuit to find your latest EMS shipping status, and then contact the sender for help if you have been waiting for several days.
Pending
"Pending" refers to a temporary delay in your package's delivery.
This status usually occurs when the China EMS facility ships your package to the next destination, which needs scanning or processing.
If you find "Pending" at the start of your delivery, it usually means the seller has placed an order for collection, but China Post still needs to collect and process it.
"Pending" refers to a temporary delay in your package's delivery.
"Pending" can also happen if you’ve only just placed the order or if there is a delay in updating your China EMS tracking information.
If your China EMS package has been in "pending" status for a long time, contact the sender to confirm that they sent the package and that the tracking information is accurate.
Want to know more about tracking statuses? Check out our guide on the difference between shipped and out for delivery.
China EMS delivery times
If you're waiting on an international package from China EMS, it's important to remember that delivery times can vary based on a few factors.
Generally, your China EMS delivery will arrive in about three to seven business days.
However, EMS partners with local carriers to complete deliveries, so delivery times depend on the destination, customs processing, and any delays due to unforeseen circumstances.
China EMS lost packages
If you believe your package is lost, the first thing to do is to contact the seller to report the issue.
In some cases, China EMS may help find your package, but it's important to note that they are a third-party shipping service and may only address some customer concerns.
It's also a good idea to check your China EMS tracking information in Circuit Package Tracker for any updates that may show where your package is.
With that in mind, let’s troubleshoot the most common reasons for China EMS missing packages and what you can do to resolve them.
Does EMS deliver packages?
EMS is not responsible for delivering packages to their final destinations. Instead, they partner with local carriers like the USPS and country postal services to deliver your packages.
So if you're waiting for a package and have questions about the delivery, it's best to check with your local carrier or the seller for the most up-to-date information.
How do I contact China EMS about a missing package?
Here's the scoop – If you miss a China EMS delivery, the package may be held at your local post office or courier service facility for you to pick up.
You can contact the seller or the shipping carrier to determine the status of your package and arrange for redelivery or pickup.
Procedures for missed deliveries may vary depending on the courier service and destination.
It's important to note that the procedures for missed deliveries may vary depending on the courier service and destination, so be sure to check for specific instructions.
How long will China EMS hold a package?
As an international third-party delivery service, China EMS does not hold packages.
How long the China EMS courier partners will hold a package varies depending on the particular partner destination. Confirm how long they will hold a package once they notify you.
Missed China EMS delivery
Missing a delivery can be frustrating, but with China EMS, you can take steps so your package still arrives.
China EMS partners with local courier services to deliver your goods. If you miss a delivery, you can typically expect a notice left at your address indicating the carrier attempted it.
From there, you have a few options, including:
- Schedule a redelivery for a convenient time;
- pick up the package at a designated location; or
- authorize a release so that the package can be left without a signature.
However, it's important to note that some packages may need a signature for security purposes. If so, you may need to arrange a redelivery or pick-up at a local post office or facility.
China EMS vs. China Post ePacket
Heard of China Post ePacket delivery? While some websites claim that China EMS and ePacket are the same services, they’re not.
In fact, although both China EMS and ePacket are shipping options offering international delivery from the region, there are a few key differences between the two services.
Firstly, China Post operates China EMS, whereas ePacket is a service offered through a collaboration between the United States Postal Service (USPS), Hongkong Post, and eBay China.
This means that ePacket is specifically designed for shipping from China and Hong Kong to the United States, whereas China EMS can be used for shipping to a wider range of countries.
Another difference is the delivery time.
As we’ve said above, China EMS customers often report it as slow, with delivery times that can take a month or more.
In contrast, ePacket is generally faster and can take anywhere from 7 to 20 days for delivery, depending on the destination.
ePacket is specifically designed for shipping from China and Hong Kong to the United States.
Finally, there is a difference in cost.
While China EMS may be more affordable than other options, it can still be relatively expensive, especially for small or inexpensive items.
On the other hand, ePacket is often more affordable than China EMS for delivery to the US, making it a more attractive option for many online sellers in North America.
Need to track a package from China? With Circuit Package Tracker, you can find any ePacket or China Post delivery worldwide. Just use your tracking number in the search box above.
China EMS tracking FAQs
Do you still have questions about China EMS tracking? Don't worry; we've compiled a complete list of the most frequently asked by EMS customers and their answers.
What is China EMS tracking, and how does it work?
China EMS (Express Mail Service) is an international postal service from China Post.
With China EMS tracking, you can find packages sent through them. Enter your tracking number into Curcuit Package Tracker to get the latest updates on the status of your package.
What is the best way to track a package sent via China EMS?
The best way to track a package sent via China EMS is to use Circuit Package Tracker (the search box above).
With Circuit, you can track your package location from the store to your door and get status updates.
How long does it take for a package sent via China EMS to arrive?
The delivery time for a package sent via China EMS depends on several factors, including the destination country.
Generally, packages sent via China EMS can take five to 30 days to arrive.
What should I do if my package sent via China EMS is delayed or lost?
If your package sent via China EMS is delayed or lost, you should contact the seller for help locate your package or start a claim.
Can I change the shipping address of a package sent via China EMS?
In most cases, changing the shipping address of a package sent via China EMS is possible.
However, this may depend on the specific circumstances of the shipment. You should contact the seller as soon as you can for them to help.
Can I request a refund for a package sent via China EMS?
In some cases, requesting a refund for a package sent via China EMS may be possible.
However, this may depend on the specific circumstances of the shipment. You should contact the seller as soon as you can for them to help.
What is the difference between China EMS and other shipping methods?
China EMS is an international postal service from China Post. It is similar to other postal services, such as USPS and Canada Post, but is designed for international shipping.
China EMS offers a range of shipping options, including express delivery and economy shipping.
Can I track my China EMS package on my mobile device?
Yes, China EMS tracking is available on mobile devices. You can use the China EMS tracking system through your mobile browser or the Circuit Package Tracker mobile app.
Is China EMS tracking reliable?
Yes, China EMS tracking is generally reliable. However, tracking information may sometimes be limited, depending on the destination country and the shipping method.
Additionally, packages may be delayed or lost during shipping, although this is relatively rare.
Can I track an EMS package without a tracking number?
No, you cannot track an EMS package without a tracking number. If you still need the tracking number or have yet to get one, contact the seller for help.
How late does China EMS deliver?
China EMS partners usually deliver between 7 am to 8 or 9 pm.
China EMS can accommodate slightly later hours than your local post office's mail delivery. You should keep track of your EMS shipment using Circuit to find when it is out for delivery.
How long will China EMS hold a package?
China EMS does not hold packages. Instead, if you miss your delivery more than once, they will send your package to your local post office or a local courier partner for you to collect.
Most post offices and courier services will keep your package for around two weeks before sending it back to the seller. However, checking with them for specific times is a good idea.
Why is my EMS package not moving?
There may be a few different reasons why your EMS package hasn't moved in a while, including:
- Issues at customs
- Rough weather on the route
- Traffic jams or vehicle breakdowns
- Damaged shipping labels
- Unclear delivery addresses
- Busy delivery facilities
No matter the reason, first check Circuit Package Tracker to find your package status and contact the seller if you need help.
China EMS tracking: conclusion
Tracking is essential for anyone expecting a delivery through China EMS so you can monitor your delivery progress and know where it is and when to expect it.
By understanding how China EMS tracking works and what you can do to combat any issues, you can avoid potential issues.
