If you've ever placed an order for delivery within or from China, you've probably used Sunyou, the leading delivery logiistics service used nationwide and worldwide by online retailers.
With Sunyou tracking, you can easily keep tabs on your package. Simply choose the service you need from the merchant, and you'll get real-time updates on its location and delivery status.
In this article, we'll explore what Sunyou tracking is and the different types of tracking updates you can get. Then we’ll explain how to find any issues and resolve them.
About Sunyou Logistics
Sunyou, known as Shenzhen Sunyou Cross-border Logistics, is headquartered in Shenzhen, China, focusing on global logistics, solutions, and eCommerce.
While reviews of Sunyou's services are mixed, most customers report it as a convenient, safe, and reliable package tracking and logistics company.
For their part, Sunyou says they are committed to fast delivery, offering accessible pick-up and drop-off locations and time-critical deliveries for customers based in China.
Sunyou tracking guide
Tracking your Sunyou package can be challenging, especially while the shipment is still in China.
The good news is that Circuit Package Tracker can monitor your Sunyou package from pick-up to delivery. Here’s your complete guide on how to do that.and what each tracking status means.
How to find your Sunyou tracking number
When you make an online purchase from China, the seller may use Sunyou to handle shipping and give you a tracking number. This number allows you to track your package every step of the way and is typically included in your order confirmation email.
Whether you're expecting your package domestically within China or internationally, your unique tracking number makes it easy to keep tabs on your delivery.
Sunyou's tracking numbers work well for most deliveries within China, making it easy to track your packages domestically from start to finish.
However, your tracking number will change for international shipments once the package reaches the destination country.
Sunyou partners with local courier companies outside of China to finish delivery. Don't worry; the local courier will contact you directly with your new tracking number if this happens.
How do I track my Sunyou order?
There are a few ways to trace your Sunyou shipment, but the easiest is using your tracking number with the search at the top of this page.
To use Circuit Package Tracker, copy and paste the number from your confirmation email into the search above and hit “Track package” or enter to get your package's status.
Alternatively, you can use the Sunyou tracking tool.
What tracking starts with SYU?
Some Sunyou tracking numbers start with the code 'SYU,' whilst others begin with ‘SYRM.' They are unique 14-digit codes that differ depending on the merchant and your package contents. As examples:
Remember that if you're expecting a package from China to another country, your Sunyou tracking number may only work within China.
Can I track a Sunyou package without a tracking number?
You must track a Sunyou package with a tracking number. The good news is that there are ways to find your Sunyou tracking code.
We suggest contacting the sender first as your fastest option. If the sender needs help, contact Sunyou Customer Services using their website's hotline numbers, or email detailed information about your package.
Sunyou recommends you include both the sender and recipient's addresses and names. You may also need to verify your identity.
Solving Sunyou tracking issues
While Sunyou offers tracking, several common issues can often happen outside Sunyou's control. Here's what you need to know and help to resolve them.
Why can't I track my Sunyou package?
Some Sunyou customers have had issues with tracking outside of China and report that updates can be scarce, especially for international deliveries.
Despite this, several common reasons for these issues are typically beyond Sunyou's control. One common issue is entering an incorrect tracking number.
Additionally, if your package has yet to be collected by the courier or scanned by the depot workers, it may not appear in the system.
Finally, international package transfers can cause tracking issues if the tracking number does not work in the destination country. Keep reading for tips on solving these tracking issues and stay on top of your package's location.
Why your Sunyou package is not updating or moving
Your Sunyou package may be stuck in the transit process for various reasons. One of the most common is Sunyou tracking system error. In this case, wait a few hours and try again.
Other reasons include rough weather in the destination country and customs checks at international borders causing delays.
If customs are holding your package for checks,you may need to pay an export fee to send an item from China to another country or pay an import fee to get a package into China from another country.
For example, goods imported into China have a value-added tax (VAT) of 13% to 17% depending on the type of goods.
Finally, it could be an issue with your Sunyou tracking number. Perhaps you typed the number incorrectly into Circuit Package Tracker, or maybe you have the wrong tracking number.
Double-check and try contacting the sender if this doesn’t fix things. They may give you the correct tracking number or help you troubleshoot any issues.
Sunyou tracking statuses explained
Knowing the different statuses and meanings helps you know when to expect your package and aware of any issues during delivery. Here are some of the most common and what they mean.
If your package is in transit, it means Sunyou collected your package from the sender, and it is on its way. In transit may also mean a courier depot is holding your package iuntil they load it onto a freight, truck, or plane.
How long a Sunyou package can stay in transit
Your package's transit time can vary depending on the destination, shipping method, and other factors. A Sunyou package can stay in transit for weeks, especially if you expect a package internationally.
For example, packages from China to Canada usually take two weeks due to the distance and many customs processes.
When your Sunyou package is marked as "pending," it means there is a delay in the delivery process that may slow down the overall delivery. This can be frustrating, especially if you're eagerly waiting for your package to arrive.
Why your Sunyou package is pending
There are several reasons why your tracking status says "pending." which can be confusing and frustrating if you're trying to track your package.
The most common reason for international packages is customs issues. Packages must comply with local laws and regulations, and customs checks often cause delays at country borders.
Technical issues with the internal Sunyou tracking system can also cause a "pending" status. The good news is that they’re usually fixed quickly and unlikely to cause an actual delay.
Finally, your package may be marked as "pending" if the driver misplaced your package during delivery. In this case, finding your package and updating the tracking status may take some time.
Sunyou delivery times
Sunyou's long delivery times for international shipments can frustrate customers.
While delivery within China may be quick, customers in countries outside of China, such as Europe, South America, and North America, may experience extended delivery periods.
Here’s more about Sunyou's international shipping times and ways to mitigate delays.
Sunyou delivery times
Are you wondering when your Sunyou package will arrive?
For China domestic deliveries, Sunyou partners with local companies like Joom, UPS or AliExpress for quick and reliable delivery within two to three days. As such, delivery time depends on the courier. As a guide, UPS delivers between 9 am and 7 pm in mainland China.
International Sunyou delivery
For international shipments, the average time for Sunyou delivery is between 30 and 60 days, depending on the distance from China.
International Sunyou delivery times depend on the specific country, their customs process, and distance from China. Here’s an example:
With Sunyou's Economic Air Mail service, if your shipment weighs less than two kilos, you can expect delivery within 15 to 35 business days.
Here are the estimated delivery times for Sunyou international deliveries:
- United States — 20 working days
- Canada — 27 working days
- Malaysia — 21 working days
- Germany, Japan, Slovakia — 17 working days
- Argentina — 55 working days
- Slovenia, France, Spain, Italy, Poland, Serbia — 22 working days
- Australia — 23 working days
- Belgium — 18 working days
- Brazil, Bangladesh, Moldova, New Zealand, Peru, Russia — 31 working days
- Turkey — 27 working days
- Mexico — 54 working days
- Ukraine — 25 working days
Lost and missed Sunyou deliveries
If you missed a delivery from Sunyou within China, you can ask Sunyou to redeliver or choose to pick up your package from a local depot.
For international deliveries, the time that a Sunyou partner will hold your package depends on the destination country, so it's best to check the times for the courier in your country.
Sunyou, or their local courier partner, will return your package to the sender if you haven't collected it after an amount of time. In this case, contact Sunyou for help and more information.
Sunyou tracking FAQs
Here’s answers to some of the most commonly asked questions about Sunyou tracking.
Is Sunyou delivery fast?
Customers do not consider Sunyou fast, especially for international deliveries.
Although domestic deliveries are within three to seven days, average international delivery times are reportedly between 30 and 60 days.
Can I track a Sunyou package by address?
If you lost your tracking number, you could try to track your Sunyou package by address by contacting Sunyou customer services.
For this, you need t give them information like the sender’s details, the delivery address, and your ID for verification.
How do I know if my Sunyou package is stuck in customs?
If your package is "pending" at a country's border and has not moved for several days, assume customs are holding it for checks. Sometimes, customs may email you asking you to pay an import or export customs fee and release the package.
How do I track my Sunyou package?
You can track your Sunyou package by entering your unique tracking number into Circuit Package Tracker. If you do not have your tracking number, contact the package sender for help.
What should I do if my Sunyou package is not updating?
There could be a few reasons if your Sunyou package is not updating in the tracking system.
Firstly, make sure that you are entering the correct tracking number. If the number is correct, wait a few hours and check again, as the system may be delayed. If the issue persists, contact Sunyou customer service for help.
Why does my Sunyou package have a 'pending' status?
If your Sunyou package has a 'pending' status, there is a delay in the delivery process, which can slow down the overall delivery.
The most common reasons for a 'pending' status are customs, system, or driver errors. If your package is 'pending' for an extended period, contact Sunyou customer service for help.
Sunyou tracking: final word
Tracking your Sunyou package with Circuit can help you stay updated on its location and delivery status. While delivery times for international packages can be longer, Sunyou's tracking system lets you track your package's progress.
By double-checking your tracking number, contacting customer service if necessary, and being patient with delivery times, you can have a positive experience with Sunyou's tracking and shipping services.
Keep in mind that the estimated delivery times are just that – estimates. Your package may arrive sooner or later than expected, so it's always a good idea to give yourself some extra time when planning your Sunyou shipment's arrival.