It gets frustrating for delivery drivers and courier companies when deliveries are slower than they want them to be. When traffic gets bad, and drivers get behind on their route, they may try to make up for lost time by driving faster, which can jeopardize safety and cause even more delays.
Stressed out drivers trying to make up for lost time may drive more aggressively and make careless mistakes in their pickups and drop offs. They can also be more curt with customers as they try to reduce the time they spend at each stop. Those customers are already frustrated by the delivery delay, and all of this adds up to a poor image of both driver and delivery company.
How then can delivery drivers be faster without breaking the speed limit, compromising safety, and affecting customer service? To find out, we surveyed dozens of delivery companies and independent contractors who use Circuit.
In this post, we’ll give you six tips and techniques that give delivery drivers the edge for a faster delivery service without taking the unnecessary risk of rushing through their route.
We’ll also go into how using Circuit for Teams allows delivery companies to improve processes and find efficiencies, allowing them to consistently deliver on time and offer exceptional customer service:
If you are a courier or a delivery driver, or if you manage a delivery service team, and you’re interested in making your deliveries faster and more efficient, sign up for a free trial of Circuit for Teams.
Becoming a faster delivery driver starts even before you set out on a delivery route. Careful planning is a crucial part of all delivery driver jobs, and needs to be part of your routine if you want to get faster.
That might sound obvious at first, but several of the drivers and delivery companies we surveyed noted that “being unorganized” was one common factor that slowed down delivery times.
Properly planning ahead involves:
Circuit for Teams allows you to create efficient routes for delivery services and a list of stops on each route in order of arrival. This gives drivers the info they need to load delivery orders in the most efficient way before they start driving.
By organizing themselves ahead of time, based on the optimized list of stops Circuit has calculated, drivers can easily access the right package for each stop — instead of scrambling around to find it when they arrive. This cuts the time spent at each address, and reduces overall delivery times.
Ensuring drivers have accurate driving instructions and delivery addresses is another important factor in speeding up deliveries. It becomes frustrating and time-consuming for drivers, delivery companies and customers if driving instructions take delivery vehicles in the wrong direction, or packages are delivered to the wrong address.
By using Circuit for Teams, delivery driver team managers guarantee the driving instructions each driver receives are accurate according to the delivery list. The spreadsheet import feature, which imports addresses into Circuit, also reduces mistakes that can be caused by manually inputting addresses into a routing tool.
Note: If you’re a new delivery driver or you are onboarding new staff for your delivery business and want to learn more about training part-time or full-time drivers, see our Checklist to Set up New Drivers for Success.
Efficient routing is key to speeding up deliveries without breaking the speed limit and risking driver safety. Finding the quickest route to link all your delivery addresses manually, or using online tools like Google Maps, is time-consuming and inefficient because:
To take all the guesswork out of routing, Circuit for Teams optimizes delivery routes in just a few clicks. Here’s the process:
Alongside calculating the most efficient route, Circuit also gives an accurate ETA for each stop — and for the delivery route as a whole. This gives dispatchers and drivers an opportunity to add more stops to each delivery route if they want to.
When he started using Circuit, independent contractor courier Sagar Khatri found he could deliver twice as many parcels in one day because of the route optimization feature. As he loads his vehicle, Sagar inputs delivery addresses into Circuit to find out how long the route will take him. He usually finds that the route will be quicker than he expected and this gives him the opportunity to load extra parcels into his vehicle and increase his pay for that day.
More than half of the Circuit users we surveyed said that traffic was the biggest factor slowing down their deliveries. Avoiding traffic sounds easier said than done, but most good route optimization software recalculates delivery routes in real-time to avoid traffic delays.
Circuit for Teams adapts driving instructions to traffic conditions along the route. If there is bad traffic ahead, Circuit immediately reroutes delivery drivers to avoid jams and keep delivery delays to a minimum. This adjusts delivery times, keeping drivers, dispatchers, and customers informed in real-time of changes to ETAs.
When using Circuit, drivers can relax without having to worry about finding their own shortcuts around heavy traffic — or reporting delays to HQ or to customers.
A relaxed driver who has headspace to make clear decisions also makes for a safer driver and better customer service.
Driving carefully shouldn’t mean your deliveries are slowed down. Driver safety is paramount for all delivery teams of course, and avoiding accidents ensures both driver wellbeing and timely deliveries.
One of our survey respondents says, “to be a faster delivery driver, you don’t necessarily have to drive faster. Faster and more aggressive driving actually leads to mistakes and accidents, which can seriously slow you down.”
When drivers know precisely when their day is expected to finish, and when they can be confident their route is as fast as possible for the volume of packages in their vehicle, there’s no need for them to rush.
Circuit gives this clarity to drivers at all times, by calculating the total amount of time any route will take. No need for them to rush.
Naturally, reducing distractions while driving improves driver safety, and it can also speed up delivery times. A driver who takes calls on their cell phone (even hands-free) while driving is risking a traffic accident, while pulling over to take the call also slows down the delivery process.
It also goes without saying that making personal calls on route should be cut down to a minimum. At the same time, many of our users point out that before using Circuit, one big distraction was fielding calls from dispatchers who were trying to get an ETA for a specific delivery, or to find out what the next delivery address is.
Circuit for Teams provides customers with accurate ETA notifications in real-time, and allows dispatchers to track driver progress along their delivery routes. This cuts out the need for multiple (or lengthy) cell phone calls to check up on progress or to ask for an estimated time of arrival at a certain drop off point.
The accurate driving instructions Circuit gives to drivers means they also don’t have the additional distraction of reading printed instructions or lists. With these driving directions sent to the Circuit smartphone app and followed on a maps tool like Waze, Google Maps and Apple Maps, drivers can keep their eye on the road.
Keeping a cool head and pausing to think before rushing into decisions while out on a delivery route is an undervalued skill in the delivery world, according to the delivery managers and dispatchers we’ve spoken to. As one user put it, “ironically, not slowing down to think tends to cause errors and bad judgment calls.”
But by using automated routing and delivery scheduling, you can take some pressure off delivery drivers, freeing them up to deliver safely and provide an awesome customer service experience.
According to Darnell Franco, who joined YYC Local Wipes to help improve their delivery efficiencies, “before Circuit, there was no way to know how long a delivery would take, which meant longer than anticipated delivery days for our team and later arrival times for our customers.”
And like many of our customers, including Sagar Dhaliwal who saves $3500 per month on driver salaries, and Brian Madden who saves more than eight hours per week on payroll, delivery companies can speed up their processes with Circuit for Teams by getting access to:
If you are a courier or delivery driver, or if you manage a delivery service team, and are interested in safely making your deliveries faster and more efficient, sign up for a free trial of Circuit for Teams.
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