Have you ever ordered from India and wondered when it would arrive?
If so, you’re not alone.
Atlantic Express, India's leading air freight delivery service, offers door-to-door courier and package delivery services from India to more than 200 countries.
And, with Atlantic Express tracking, you can get peace of mind of knowing exactly where your package is at any moment.
In this guide, we'll show you how to track your Atlantic Express package step-by-step and explain the different tracking statuses you might find.
Whether waiting for a long-awaited purchase or just wanting to keep tabs on your latest delivery, tracking your package with Atlantic Express is easy. Let's get started!
What is Atlantic Express?
As India's leading air freight service, Atlantic Express offers door-to-door package delivery services, document and food delivery, special handling for oversized items, and online tracking.
For online shoppers, the Atlantic Express tracking service is particularly helpful, giving you up-to-date information on the status of your shipment so you can shop confidently.
How to find your Atlantic Express tracking number
You need your order number to track your package with Atlantic Express.
After you place an online order, the merchant will notify you by email that they are processing your transaction in an email with your tracking number.
Shortly after, Atlantic Express will notify you that they have collected your order, and it's now traveling to its destination.
Once you get this update, you can start tracking your shipment with Circuit Package Tracker, the Atlantic Express tracking tool, or through your account on the merchant’s website.
How to track your Atlantic Express package location
Wondering, “How do I track my package?” There are a couple of ways, but the search at the top of this page is the easiest.
You can also use the tracking tool on the Atlantic Express website. Simply add your code and use the “Track Shipment” button on the right-hand side of the page.
Both options will show you where your package is and at what status (more on that further on).
Lost Atlantic Express tracking number
Losing your tracking number is stressful, but all is not lost! You can still track your Atlantic Express package even if you lose your tracking number.
There are a few things you can try to recover your tracking number. And if that’s not possible, the customer support team at Atlantic Express can help you to check its status.
Below are a few methods for finding your order without an Atlantic Express tracking number.
How to track an Atlantic Express package without a tracking number
If you’re attempting to track your order without a tracking number, search for the confirmation email sent by the sender.
This email should contain your tracking number If it does, then your problem is solved! However, you should contact your package sender if you've deleted the email.
If you can’t contact the sender, you’ll have to contact Atlantic Express directly to get an update on your package’s status. Make sure to include the sending date and location, and destination.
Solving Atlantic Express tracking issues
As with shipping from one country to another, you might have the occasional Atlantic Express tracking issue. Let’s review the most common problems and how to resolve them.
Why you can't track Atlantic Express
If Circuit Package Tracker shows an error message that your number doesn't exist or your order cannot be found, don’t panic.
The courier needs to scan your package into the Atlantic Express system, so you should wait and try again later.
If you've had this status for a few days, there may be an issue with your tracking number. In that case, contact the sender and Atlantic Express customer service for help.
Why your Atlantic Express package is not updating or moving
Many things can happen during transit; the most likely reason a package stops updating is that a worker at Atlantic Express needs to scan the barcode, or it is between facilities on its route.
Another reason is that the delivery truck could be delayed at any point. Heavy traffic, bad weather, and vehicle problems are all common causes of delays.
Other times, the courier is delayed because of the volume of packages at the facility, like during the holidays.
The distribution facilities are likely overloaded if you’ve placed an order around a busy time, like Christmas. So your package will sit longer than usual at the facility.
Atlantic Express tracking status explained
Do you find tracking statuses confusing?
Don't worry; we've got you covered! Next, we'll explain some of the most common tracking statuses Atlantic Express uses, so you can understand what's happening with your order.
If your package status is ‘in transit,’ the Atlantic Express courier has scanned it, and your order is coming to you.
Once you find this status, you should find more specific updates on your package’s location shortly.
Why your Atlantic Express package is still in transit
There are a few reasons why your order is still in transit, even though it was sent a few days ago.
For instance, your package may have been damaged, lost along the way, or the tracking tool is malfunctioning.
The cause of a package being in transit longer than expected can differ significantly between domestic and international order tracking.
Domestic orders usually don't need security checks, and the transit time is about as long as the travel distance.
However, if your order is international, a security checkpoint can halt its progress if flagged. This usually happens as customs.
Orders usually don’t get delayed when passing through customs, but the stop can easily take longer than anticipated.
The customs office may need you to pay duty on the item(s) in your package
You should find out if you must pay duty as soon as possible because the office might only hold the order for up to 30 days.
How long an Atlantic Express package can stay in transit
A package delivered by Atlantic Express can arrive sooner than the scheduled delivery date, but domestic deliveries often take two to five days.
If your domestic Atlantic Express order is still in transit after five days, you should contact customer support so they may find into the situation.
As for international orders, packages usually stay in transit between two and 14 days, depending on the destination and sending speed.
It’s unusual, but your international package may be in transit for up to a month due to the distance it needs to travel and any delays it may incur.
Since 30 days is an extreme case, it’s a good idea to contact Atlantic Express if your international order is still in transit after 14 days.
If your package shows the ‘pending’ status, the courier is still processing your order You’ll get this as the first update when you get your tracking information.
Don’t be alarmed if you notice this status; your order is on its way, and you will soon start to get updates.
‘Pending’ could also appear at the end of your tracking updates, meaning the delivery is pending.
In this case, the courier will attempt redelivery or leave directions for you to pick up your package at a local post office.
Why your Atlantic Express package may be pending
If the ‘pending’ status is your first update, the sender is preparing to send your order. This type of status will usually be updated within 24 hours.
If your package stays ‘pending’ for longer than 24 hours, contact the sender, as they may need more information, or your order was overlooked.
If the ‘pending’ status is one of the last updates, the courier will likely reattempt delivery if they don’t leave a note for you to pick up your package somewhere.
Wait to find out if your package is delivered the next business day. If not, you’ll need to contact Atlantic Express to find out where your package is and how you can pick it up.
Further reading: Discover the difference between the tracking statuses of shipped and out for delivery in our guide.
Atlantic Express delivery times
Delivery times for Atlantic Express orders can vary as multiple couriers may handle your package. In most cases, the delivery time for standard shipping will fall within a specific range.
What time will your package arrive?
Delivery within India will take two to five business days. Of course, you can anticipate it within 24 hours if it's same-day delivery.
You should expect to get your package during regular business hours. On weekdays, Atlantic Express delivers from 9 am to 6 pm.
How late Atlantic Express delivers
The latest you’ll get a delivery is 6 pm. So, if the estimated delivery day has come and your package hasn’t arrived by 6 pm, it will arrive the next business day.
International Atlantic Express delivery times
International deliveries are trickier since each country will have a different courier handling your Atlantic Express package.
Usually, international deliveries will arrive at the same time as your regular mail. If your mail delivery comes around the same time every day, you can expect your package at that time.
If your package doesn’t arrive with your regular mail, the best bet is to assume it will arrive sometime between 9 am and 5 pm.
Lost and missed Atlantic Express deliveries
The most frustrating thing about deliveries is not getting your package when you expect it.
Sometimes packages get lost in the mail or stolen from your doorstep, or you’re not home to get the delivery.
Here’s some information on what to do in these cases to lessen your stress.
What happens if you miss an Atlantic Express delivery
If you miss an Atlantic Express delivery, it’s usually not a big deal. If your package contains nothing that needs to be signed for, the courier will leave it at your doorstep.
While this is convenient, as your package will be waiting for you at home, porch pirates have increased in recent years.
If your status shows that your delivery is complete, but your package isn’t at your door when you get home, contact the police to report it.
Alternatively, your package might contain items that need to be signed for, or you may have requested that your package only be delivered if someone signs for it.
If this is the case, and no one is home, the courier will reattempt delivery the following business day or leave you a slip with information on where to pick up your package.
How long will Atlantic Express hold a package?
If your package gets taken to a local pickup location, then Atlantic Express no longer has your package. So, technically, it will be the pickup location holding your package.
Post offices and pickup locations generally hold packages for 14 days. If you don’t pick up your package within 14 days, it will either be destroyed or returned to the sender.
The note left by the courier usually has the specific timeframe you must pick up your package written somewhere on it. So, make sure to read the fine print!
What to do if you haven't got your Atlantic Express package
It depends on what you think happened to your package.
If you think your package was stolen, you must contact the police.
If you believe the courier will reattempt delivery, you must wait for the next business day and try to stay home between delivery hours to get your package.
If you’ve got a note to pick it up somewhere, bring a piece of ID showing your address when retrieving your package.
Finally, if you’re unsure what happened to your package, contact Atlantic Express to ask.
Atlantic Express tracking FAQs
If you still have questions about Atlantic Express order tracking, check out the frequently asked questions below.
Is Atlantic Express delivery fast?
Yes, Atlantic Express is a dependable courier with a solid reputation for timely deliveries.
While Atlantic Express makes every effort to deliver your product by the estimated delivery date, delays are sometimes unavoidable.
That said, if getting your package on the deadline is what you care about most, Atlantic Express is a solid choice.
Can I track an Atlantic Express package by address?
No, you need your tracking number to track Atlantic Express shipments.
If you need help finding your tracking number, check out the section above on lost tracking numbers or contact the sender or Atlantic Express to find out if they can help.
How do I know if my Atlantic Express package is stuck in customs?
If your package is stuck in customs, your package status will be ‘in transit.’ So, it’s difficult to determine if it’s stuck in customs or hit another delay.
You can do some sleuthing to determine if your package is in customs.
If the last update shows your package is arriving in a new country, and the updates abruptly stop, your package probably didn’t pass security checks.
You should wait a few days to determine if the issue resolves. If you need help, contact Atlantic Express to find out where your package is.
If it is stuck in customs, you’ll need to contact the customs office to find out what information you must give for your package to clear customs.
Atlantic Express tracking conclusion
Tracking your Atlantic Express package has never been easier! With their reliable and timely service, you can rest assured that your package is in good hands.
Remember to check your email for tracking updates. If you have any questions about your package or have any issues, the Atlantic Express customer service team is available to help.