Keeping track of your CEVA Logistics shipments is essential for a successful delivery.
For buyers, an eCommerce store using CEVA Logistics tracking lets you stay updated on your package's status at every step.
In this guide, we'll cover how to track your package with CEVA Logistics, explain the different tracking statuses, and answer some common questions.
First, let’s start with the basics.
What is CEVA Logistics?
Headquartered in Baar, Switzerland, and operating in over 160 countries, CEVA Logistics offers delivery services to businesses and consumers worldwide.
CEVA Logistics is a global leader in the field, from transportation and warehousing to freight forwarding for many industries, including automotive, healthcare, and eCommerce.
CEVA Logistics tracking
After you place an order online, every package associated with the order gets a unique tracking number that CEVA Logistics and partners scan throughout your package’s route to delivery.
CEVA Logistics’ tracking order tool, CEVA Traks, allows you to find your package at every stage of the sending process.
Your CEVA Logistics tracking number is essential to the delivery process. Without it, you can’t track your package.
How to find your CEVA Logistics tracking number
When the seller ships your package, CEVA Logistics offers a tracking number by text or email. To find it, check your messages, or contact the seller for help if you can’t find it.
How to track your CEVA Logistics location
There are a couple of ways to track a CEVA Logistics package.
The easiest is to search at the top of this page or go to Circuit Package Tracker to know where your shipment is, and at what status.
Alternatively, go to the official CEVA Logistics website. On the left-hand side of the website, you will find a tab that says “Track & Trace.”
Use this tab to find a drop-down box with sending options; air, ground, ocean, and brokerage. Choose your sending method and enter your tracking number.
Contact the seller if you don’t have a tracking number and ask them for it.
Lost CEVA Logistics number
You cannot track your CEVA Logistics package if you have lost your tracking or reference number. The easiest way to find it is to ask the seller for help.
How to track a CEVA Logistics package without a tracking number
As we said, asking the seller for your tracking number is the fastest way to find it. However, you can also contact CEVA customer service.
Give the agent as much information as possible, such as name, address, zip code, and so on, so they can properly search your package.
A word to the wise: it's important to note that while CEVA offers logistics services to businesses and consumers worldwide, they may only sometimes handle the customers of eCommerce websites.
It's important to check with your specific online retailer to determine which logistics services they use for their shipments.
Solving CEVA Logistics tracking issues
On occasion, you may have issues tracking your package. For example, you may enter your tracking or reference number but get no results on your package’s status.
There are several possible reasons for this.
Why you can't track your CEVA Logistics package
If you cannot track your package, it may still be at the sending point and hasn’t been registered yet. If you order online, you often get a tracking number immediately.
However, this doesn’t mean your package has been sent out. Instead, it has been registered as an upcoming delivery with the courier.
You can only track your package once a courier has picked it up and scanned it.
3 Reasons why your CEVA Logistics package is not updating or moving
There are a few reasons your package needs to be updated or moved.
First, it may go without saying but always double-check that you've entered the correct tracking number.
Tracking numbers are often long, so it's easy to make mistakes if you're entering them manually.
If you're sure you've entered it correctly, but it's not bringing up any results, then it's likely an issue on the seller's or courier's side.
#1 The merchant still has your package
You will get a tracking or reference number once your package is scanned into the system. So, your package takes a little while for the merchant to prepare.
The reasons below are more likely if you still haven’t gotten a number for longer than 24 hours.
#2 The courier needs to scan the barcode
Mistakes are inevitable. With the high volume of packages couriers deal with daily, the courier may still need to scan your package's barcode.
The system can't update your package’s movement if the courier doesn’t scan the barcode. So, it will stay in the status in the last courier checked it.
#3 The package label is damaged
If the label on your package is partially damaged, the courier can’t scan it. This is similar to the issue above.
Fortunately, the damaged label doesn’t mean your package will get lost. As long as your address is still readable, you can expect your package to arrive within the standard time.
However, if the label has been damaged to the point where your address is no longer legible, your package will stop moving.
The courier will usually keep your package until you start a claims procedure. If you don’t send a claims procedure or this isn’t an option, your package will be returned to the seller.
CEVA Logistics tracking status explained
CEVA Logistics has various tracking statuses, including ‘In transit,’ ‘Shipped, and ‘Out for delivery.’
Learning the most common tracking statuses and their meaning is a good idea, so you’ll always know what’s happening with your package.
When you track your package, you may find a status in transit. In transit means CEVA Logistics has picked up your package and is en route.
Your package will stay in this status until it is delivered to you. If it seems like it’s taking a while, your package may have to travel through several depots before it reaches you.
So, don’t be alarmed if your package status is in transit for several days.
Why your CEVA Logistics package is still in transit
The sending process is detailed and takes time. A package will go through the sorting process, localization, and transportation before reaching you.
How long a CEVA Logistics package can stay in transit
How long a package will stay in transit entirely depends on where your package comes from and your location.
Since CEVA Logistics specializes in air, ground, and ocean sending, they’re speedy when it comes to delivery.
If it’s a domestic delivery, your package shouldn’t be in transit for more than two days.
If it’s an international delivery, your package shouldn’t stay in transit for more than four days.
Keep in mind that most post offices and delivery services don’t operate on Sundays, and only a handful of couriers will operate on Saturdays. So, it’s wise only to count business days.
Pending is a tracking status that sometimes pop up before your package is in transit. It is not a status you want to get.
If your delivery status is pending, the estimated delivery date will change because of a delay.
When your package is pending, the new delivery date will not be reflected, but CEVA Logistics will try to deliver your package as soon as possible.
Why your CEVA Logistics package may be pending
Pending is a rather vague term, and it can indicate several issues with your package's journey. Here are a few common reasons your package may still be pending:
The courier attempted to get your package, but the merchant hadn’t packed and labeled it.
The driver could not find your address because it’s either incorrect or insufficient.
The delivery or redelivery could not be made, so your package is waiting at a local pick-up location.
Your package has been damaged and is not deliverable.
Some of these delays could take a few days to resolve, and others may mean your package won’t be delivered.
So, it’s best to contact CEVA Logistics to find out what’s going on if your package has been pending for more than a couple of days.
CEVA Logistics delivery times
Getting your packages on time is essential. Fortunately, CEVA Logistics prides itself on its delivery speed. So you can usually expect shipments from the service to arrive on time.
CEVA Logistics delivery times: What time will your package arrive
CEVA Logistics delivers within 48 to 96 hours, regardless of location. Specializing in ground, air, and ocean sending, CEVA gets your packages quickly.
CEVA Logistics delivers within 48 to 96 hours, regardless of location.
As a CEVA Logistics customer, you can also schedule your delivery time to make sure that someone is present at the time of delivery if your package needs a signature or I.D.
CEVA Logistics delivers Monday to Friday from 8 am to 5 pm. However, sellers can arrange a Saturday delivery for an extra charge.
How late does CEVA Logistics deliver
The latest time CEVA delivers packages is 5 pm local time. The only time CEVA Logistics delivers later than this is with scheduled delivery.
International CEVA Logistics delivery times
As mentioned, CEVA Logistics delivers packages quickly, even if they’re international. Again, your package will be delivered at 5 pm. local times, Monday through Friday.
Lost and missed CEVA deliveries
If your packages have not reached you, whether lost or you missed the delivery, your next step should be to contact CEVA Logistics’ customer service department.
You must fill out a form on the website, and the CEVA Logistics customer service team with assist you in locating and receiving your package.
What happens if you miss a CEVA Logistics delivery
You don’t have to be physically there for some CEVA Logistics deliveries. The delivery driver can drop your package at your door.
However, if you want a delivery requiring a signature or I.D., the courier will bring your package to a local pick-up location if you’re not present.
If you miss your delivery and you’re not sure where your package is, or if it will be delivered later, the first thing you should do is contact customer service.
You can arrange for your package to be delivered another day and time through customer service.
How long will CEVA Logistics hold a package?
Holding periods vary from courier to courier. The standard holding period for couriers attempting redelivery is seven business days.
You will usually get more time to pick up an order before it’s returned to the merchant. The standard holding period for package pick-ups is ten to 14 business days.
The most important thing to know is if the courier will attempt another delivery or need to pick up an order from a local pick-up destination.
The courier will usually leave a note telling you the next step if they don’t, contact CEVA Logistics to ask where your package is.
If your package cannot be successfully delivered or you haven’t retrieved it from a local pick-up location within seven business days, it will be returned to the merchant.
What to do if you haven't got your CEVA Logistics package
If your package has yet to be delivered by the esteemed date in Circuit Package Tracker, wait for a day or two first.
Your next step is to ask for an investigation if your package doesn't arrive within a few days of the estimated arrival date. You can do this by contacting CEVA Logistics customer service.
When you contact CEVA Logistics, they will let you know if your package is delayed or if it has been lost. If lost, you can send a claim to CEVA Logistics.
CEVA Logistics Tracking FAQs
Do you still have questions about CEVA Logistics package tracking? Here are some of the most common queries to give you more information.
Is CEVA Logistics delivery fast?
The delivery time depends on where it's coming from, the delivery location, and the sender's sending service.
The fastest delivery option is DTDC Plus, which assures your package will be delivered within metro areas and major cities the next business day.
As mentioned, the latest you can expect delivery — domestic or international — is four days after it has been sent, which is very fast compared to other mailing services.
Can I track the CEVA Logistics package by address?
You cannot track CEVA Logistics orders using your address. You can only track a CEVA Logistics package with a tracking number.
How do I know if my CEVA Logistics package is stuck in customs?
CEVA Logistics will send you a notification if your package is stuck in customs. Customs can hold your package for various reasons:
- Information or documentation is missing
- Taxes or duties need to be paid
- Your package is damaged and needs further inspection
- The package has been flagged for contraband
Your package may go through customs smoothly without you needing to intervene.
However, if your package is stuck in customs for more than a few days, you'll need to contact CEVA Logistics directly for information on how to clear it.
CEVA Logistics tracking: conclusion
This guide has given you a detailed overview of how to track a package with CEVA Logistics to understand the different tracking statuses and answered some common tracking questions.
By following the steps outlined in this guide, you can make the most of CEVA Logistics' tracking and make sure of a hassle-free delivery experience.