Increase correct item delivery with doorstep barcode scanning by drivers

Occasionally, Drivers mistakenly deliver the wrong package to an address. This can be a difficult and costly problem to resolve, as it impacts two recipients.

Dispatchers can now prevent this by importing stops with barcode IDs. When a driver arrives at a stop with an associated barcode ID, the driver can mark the stop as delivered and is now given the option to scan the package barcode to confirm the correct item was delivered.

This feature is enabled by default, but Dispatchers can disable it in their account settings so that it is not visible in the Driver app.

How Drivers can scan barcodes at the point of delivery

• Dispatchers import stops with barcode IDs into Circuit for Teams
• Drivers attempt a delivery and mark the stop as delivered
• If the stop has a barcode ID, the barcode scanning view will automatically open on the Driver app
• Drivers have the option to scan the package barcode to confirm the correct item for that address has been delivered or skip this step