YDH, also known as YDH Express, is a global logistics and freight company specializing in domestic and international deliveries from China.
So how do you keep a handle on exactly where your YDH package is on its route?
Let’s walk through how to find your YDH tracking number, what the different statuses mean, and how to solve them.
When you place an order online, you will get an email from the seller with your TDH tracking number after YDH collects it. Keep this email as you will need it as a reference.
How to find your YDH tracking number
If you cannot find your YDH tracking number, there are a few ways to get it.
Firstly, you can search for your local YDH Express contact number to speak with the customer service personnel on the hotline.
Finally, try calling one of the local distribution centers in your local area. Here, you can find and contact your local number for help.
How to track your YDH package location
There are three ways that you can track your YDH package location.
- Copy and paste your YDH tracking number into the search bar at the top of this page.
- Copy and paste your YDH tracking number into the YDH tracking tool.
- Contact the YDH customer service hotline.
Lost YDH tracking number
How to track a YDH package without a tracking number
For international deliveries, the best way is to speak with the seller to find out if they can resend your tracking number or give you an update if you can’t find your YDH tracking number.
If you’re a resident of China, you can use the national free hotline to contact the customer service team or use the local contact information.
Solving YDH tracking issues
There are a few ways to troubleshoot tracking issues with your package during your package pick to up, transit, or delivery.
Why you can’t track your YDH package
There are a few reasons why you may not track your YDH package after collection.
- Putting the wrong tracking number into the search is a common error. Double to check that you’ve added your YDH tracking number correctly.
- There could be an issue with the YDH tracking system. If this happens, try again in a few hours.
- The courier may not have updated the status after collecting your package. In this case, wait a few hours or contact your local YDH branch for help.
Why your YDH package is not updating or moving
There may be a few ways to resolve the problem if your YDH tracking is not moving.
- Your package may be stuck at customs. In this case, you may need to pay a VAT import or export fee so your package can continue moving. Make sure you check your email to find any customs declaration forms.
- Suppose there is a delay in the delivery process, this could be due to unforeseen circumstances, weather, road closures, or driver error.
- Suppose the system is not working. In this case, it is best to wait a few hours or contact the national YDH hotline for help.
YDH tracking status explained
The YDH tracking status tells you the location of your package, its status, and your intended delivery date. Keeping an eye on the tracking status can help to advise you if your package is on to time, if there are issues in the schedule, or if you must pay a customs tax.
A package in transit means it is on the way to your destination. If your package has the ‘in transit status, it has been picked up from its collection point and is traveling to the destination location.
Why your YDH package is still in transit
If your package is in transit longer than intended, there could be a few reasons for the delay.
Firstly, your courier may be stuck in traffic or have to re to route during the journey.
Secondly, your package could still be in transit if it is stuck at customs. During this phase, you will have to check and find if an import or export tax is pending.
Thirdly, there may be a driver error, such as delivering your package to the wrong address.
Lastly, if your package is delivered, but the courier did not update the status, it will still appear as ‘in transit.
How long a YDH package can stay in transit
The length of time your YDH package is in transit depends on the service you chose to send it with.
The Global Express delivery time is four to seven working days for the UK, five to eight working days for Germany, Italy, France, and Spain, Seven to ten working days for the United States, and four to six working days for South Korea.
The China to Japan Express delivery time is two to three working days for both ordinary and electronic goods.
The Global Fast delivery time is seven working days for the UK, France, Germany, Spain, Portugal, Italy, Polan, Czech Republic, Hungary, Slovakia, Austria, and Switzerland. The delivery time is ten working days for Sweden and Denmark.
The delivery time is 12 working days for Ireland, eight to 12 working days for Brazil, eight working days for the Netherlands, five to seven working days for South Korea, six to ten working days for New Zealand, and 15 working days for the United States.
The China to Canada Express delivery time is seven to 12 working days.
The Global Economy delivery time is five working days for the US and Canada, seven working days for the United Kingdom and France, seven to ten working days for South Korea, seven to 12 working days for Spain and Switzerland, and ten to 15 working days for Brazil and Chile.
If your package is ‘pending,’ there are delays in the delivery process. Sometimes, these delays are due to a fault of the courier, and other times they could be due to delays outside of the courier’s control.
Why your YDH package may be pending
Your YDH package may be pending for a few different reasons.
- A mix to up at one of the distribution centers. If your package was left at a center and not sent out for delivery, the status could change to ‘pending.’
- If your package is stuck at customs, it will come up as pending; in the system. In this case, you may need to pay tax to have your package released during delivery.
- A clerical or put error on behalf of the courier’s online system.
YDH delivery times
Understanding the average delivery times can help give you peace of mind during the delivery process.
YDH delivery times: What time will your package arrive?
YDH works with other local couriers to deliver packages on time before the end of the day. usually, YDH works with couriers that deliver packages before 7 pm on the day of delivery.
How late YDH delivers
YDH delivers their packages within the timeframe if they collect them before 2 pm on the day before. For example, YDH Express in China can deliver packages the next day if they are ordered before 2 pm.
International YDH delivery times
The international YDH delivery times depend on the delivery country and the mode of transportation.
Small packages delivered directly to a consumer usually take less than 48 hours.
Edabao deliveries take between 48 and 72 hours.
Exporting commercial or B2B express packages throughout Japan or China takes between 24 and 48 hours.
Lost and missed YDH deliveries
What happens if you miss a YDH delivery? There are a few solutions for how you can find your missing package or collect a package at a local depot.
What happens if you miss a YDH delivery
If you miss a YDH delivery, don’t worry — you can still collect it in person at one of the local centers.
YDH packages do not give a guaranteed time of delivery. This means you may be out of the house during the delivery window. In this case, you can contact YDH by phone or online system to find where you should collect your package.
How long will YDH hold a package?
In most cases, for packages within China, the sending time is one to two days, although the time frame is two to 14 days. If you miss your package, you can visit the local depot center or contact the hotline to find out how many days they will hold your package.
What to do if you haven’t got your YDH package
How do I track my YDH package?
If you have not got your YDH package, you should contact the hotline to find out where it is in transit, why it hasn’t been delivered, or if a delivery attempt was made.
YDH tracking FAQs
Is YDH delivery fast?
Yes, YDH delivery is fast. Use the online system to track the YDH order through the process:
- The Global Express delivery time ranges from 4 to 10 days.
- The China to Japan Express delivery time is just 2 to 3 working days.
- The Global Fast delivery time ranges from 5 to 12 days.
- The China to Canada Express delivery time is 7 to 12 working days.
- The Global Economy delivery time ranges from 5 to 10 working days.
- International delivery can be as fast as one to two days when collected before 2 pm.
Can I track my YDH package by address?
If you lost your tracking number, the best way to track your package is by the address, recipient information, and sender information. Contact your local YDH depot or speak to a representative on the hotline to give them your information.
How do I know if my YDH package is stuck in customs?
If your YDH package is still ‘pending,’ it may be in customs. In this case, it is best to check your email or physical mail and find if you have a notice about a customs payment for your YDH tracking order.
Should I use YDH tracking?
YDH is a fast way to send mail within China. The online system gives a YDH order tracking tool that can give customers consistent updates.
However, the lack of a guaranteed delivery window for packages and international sending may give customers some unease.
Instead, use a third party package tracker to keep an eye on your package throughout the entire delivery process. Using Circuit Package Tracker gives you detailed information through every step of the collection, transit, and delivery process.