If you’ve ever placed an order for delivery within India, chances are you’ve used Shadowfax — the country's largest logistics platform for eCommerce and local retailers.
With 16,000 local Delivery Partners, health care, grocery, food, and eCommerce brands rely on Shadowfax to deliver their products daily. Including Flipkart, Unilever, and Dominoes.
But India is a vast and populous country, so it’s critical to know where your Shadowfax orders are to avoid the frustration of a missed delivery.
Below, we’ll define what Shadowfax is and cover the difference between tracking status updates. Then how long they take to deliver and what to do if something goes wrong.
Shadowfax tracking guide
Depending on what you order and who from, you might get it in as little as four hours on the same day of order. Here's how that works:
- Shadowfax has a fleet of 16,000 company-trained Delivery Partners across India to help them fulfill country demand and same-day delivery.
- Depending on where it's going from and to, your order may travel through many checkpoints to its destination. Shadowfax Delivery Partners will scan it at each scheduled stop.
- When a Deliivery Partner from Shadowfax scans your package, your tracking number will update Circuit Package Tracker with the location and status.
- Shadowfax sends tracking numbers to merchants on their platform, who will forward the infomation to you.
Finding your order should be easy once you know how. Let's dive in!
How to find your Shadowfax tracking number
Your Shadowfax tracking code is between eight and thirteen numbers and four to five letters. Here are some examples:
- SF64769836SHG
- SF37548970GB
- SF20196578MEE
- SF057354879CAN
- SF914367854AUS
- SF547853678FPL
- SF350765186924PUD
With Shadowfax, there are a couple of ways to find a tracking number, depending on whether you're the merchant or their customer.
Shadowfax will give the merchant your tracking number when a Delivery Partner collects the order. The merchant will then send you a confirmation email with the details.
After you get a Shadowfax tracking number, you can use it to stay updated throughout your order’s journey—including where it is and at what status.
Now you know how to find your Shadowfax tracking number, finding your order should be easy—here is how to do that!
How to track your Shadowfax package location
Once the merchant sends your Shadowfax tracking number, there are a few ways to trace your order. But the easiest is to search Circuit Package Tracker at the top of this page.
To use Circuit, copy and paste the number from your confirmation email into the search above and hit “Track package” or enter to get your package's status.
You can also head over to the Shadowfax tracking tool.
Lost Shadowfax tracking number
Finding an Shadowfax shipment is nearly impossible if you don't have your tracking number.
If you've already gone through your emails and still need help finding the number, the fastest solution is to contact the merchant and ask them for it before you contact Shadowfax.
How to track a Shadowfax package without a tracking number
Using your Shadowfax tracking number is the easiest way to find your order. The good news is, there is an alternate way if you don't have it.
With Shadowfax, you can also use an air waybill number (AWB) and order ID. The order ID is six to ten digits, while the AWB number is 13 letters and numbers.
You can find these two details beneath the barcode on the merchant’s receipt.
Solving Shadowfax tracking issues
No courier is perfect— you might have tracking issues for several reasons. Most are a simple human error, and a package is rarely lost forever.
However, there are several ways to diagnose and fix Shadowfax tracking issues.
Here’s why you might not track your package, why it is not updating or moving, and how to solve common tracking problems.
Why you can't track your Shadowfax package
If you’ve placed an online order, the merchant should send you a confirmation email with your tracking information after Shadowfax collects it.
However, Shadowfax may still need to start the delivery process. It usually takes around 48 hours for this to happen so that you can track it.
Other reasons you can’t track your Shadowfax package include missed delivery, poor weather, or heavy traffic—especially with long-distance packages.
Also, if you're waiting for a package during the holiday season or at a time of year when there are a lot of orders and gift-giving, you can expect a longer wait time.
In a less likely event, Shadowfax may have damaged your package or its label. Shadowfax will post it back to the merchant, who will contact you if this is the case.
You can search your Shadowfax tracking number in Circuit Package Tracker to find your latest status.
Why your Shadowfax package is not updating or moving
There are several reasons your package tracking status seems to stay the same.
Your package may be on an extended part of the journey, between checkpoints and without a Shadowfax Delivery Partner scanning it.
It could also happen because there are few stops between the Shadowfax warehouse where your package began and your destination address.
Check your package in Circuit Package Tracker after a few days. Contact the merchant or Shadowfax for help if your status has stayed the same.
Shadowfax tracking statuses explained
You might find a few tracking status updates when expecting a Shadowfax package. These include "In Transit," "Pending," and "Out for Delivery."
Here’s how to understand these statuses and what to do if your package seems stuck.
In transit
When Circuit says your package status is "in transit," that's a good sign. It means it’s on schedule and moving through the delivery process as it should.
Often, the order is between getting picked up and heading toward the dropoff location.
Why your Shadowfax package is still in transit
Your Shadowfax package could still be in transit for a few reasons, mostly outside the courier's control.
For example, the most common reasons for package delays are bad weather, a wrong address, a remote address that's hard to find, and missed deliveries.
Less common reasons include loss or damage to the package or shipping label. Shadowfax will post it back to the merchant, who will contact you if this is the case.
How long a Shadowfax package can stay in transit
Depending on the Shadowfax service, your order can stay in transit from 30 minutes to a few days.
The contents of your order will decide the service speed. For instance, items like furniture might need a different swiftness than perishable foods.
Pending
Pending means that Shadowfax needs to scan your package. Usually at a new location or if a Delivery Partner needs to register it in their tracking system.
Sometimes this can take a while, mainly if the Delivery Partner handles large packages at a particular time. In general, the tracking status will change within a short time.
Check your package in Circuit Package Tracker after a few days. Contact the merchant or Shadowfax for help if your pending status remains unchanged after 72 hours.
Shadowfax delivery times
Depending on the merchant’s choice of service, your Shadowfax order will take between one and three days — and sometimes on the same day!
Shadowfax is the first courier in India to guarantee delivery within four hours for its express service and can deliver medications, food, and other packaged goods in 45 minutes.
In addition to same-day eCommerce delivery, Shadowfax offers businesses:
Hyperlocal delivery service
- Delivery in under 45 minutes for food, medicine, and grocery orders.
- High-value products such as meat, alcohol, and luxury goods.
- High-priority and critical documents.
Quick commerce express service
- Store click and collect and doorstep returns.
- E2E Rapid: order by 10 am and get delivered by 10 pm anywhere in the city.
- Express deliveries in 90 minutes for time-critical orders.
All Shadowfax Deliveries are from Monday to Saturday from 9 am to 10 pm and not on public holidays.
Lost and missed Shadowfax deliveries
If you miss a Shadowfax delivery, the Delivery Partner will either leave it on your porch or a note saying they attempted delivery—telling you whether they will try again, how long they will hold a package, and where to go to pick up your delivery.
You can use your Shadowfax tracking number with Circuit Package Tracker to find the latest status of your order.
Shadowfax advises you to contact the merchant if they lose your order.
How long will Shadowfax hold a package?
Shadowfax does not store packages. However, they may make exceptions in emergencies.
In such instances, a Shadowfax Delivery Partner will take your package to the closest depot, where you can collect the order within a given timeframe.
What to do if you haven't got your Shadowfax package
If Shadowfax is late to deliver your package and Circuit Package Tracker hasn’t updated for some time, you must first contact the merchant before contacting Shadowfax.
Shadowfax tracking FAQs
You’ve got more questions? We’ve got answers! Here are the responses to the most commonly asked by recipients about Shadowfax order tracking:
Is Shadowfax delivery fast?
Yes, depending on the merchant’s choice of service, Shadowfax delivery is from one to three days — or on the same day — including medication, food, and packaged goods in 45 minutes.
Can I track a Shadowfax order by address?
You cannot track Shadowfax orders by address, and Shadowfax cannot track your package without a tracking number.
The fastest way to find a lost tracking number is to contact the merchant and ask for it.
Shadowfax tracking conclusion
Shadowfax is a company that offers fast local deliveries of your favorite products, food, and more around India.
It’s easy and convenient to follow your Shadowfax tracking from when it leaves the merchant until it reaches your door with Circuit Package Tracker.
