If you’ve ordered a package from Germany or Eastern Europe and gotten a Hellmann tracking number, you might be curious as to how to track your package. Is Hellmann a good courier? Will your package arrive quickly or be delayed?
Here’s a complete guide to tracking your package with Hellmann Worldwide Logistics. This company is one of the best German couriers, and you should get your items within a week or two at most. Here’s how to track your package.
About Hellmann Worldwide Logistics
Hellmann Worldwide Logistics is one of the oldest courier and logistics companies in Europe, with over 150 years of tracking and sending experience. Founded in 1867, Hellmann started with one carriage and has grown to have offices in countries all over the world.
Hellmann Worldwide Logistics sends packages from business to business, for individuals, and for corporations in any industry. If you have a Hellmann Worldwide tracking number, you will likely get your package quickly and efficiently.
Hellmann tracking numbers are easy to find and use. Once you get the confirmation email from your seller, you’ll be able to track your package’s location from its origin to your hometown. With this guide, you’ll be able to see how to use your tracking number to find your package’s location.
Like most couriers, Hellmann Worldwide Logistics uses a barcode and tracking number system to track packages. Every time your package moves, a worker will scan the barcode, updating its location for you. It’s the most efficient tracking method.
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How to find your Hellmann tracking number
The first step in tracking your package is finding your tracking number. Usually, you’ll get an email from your seller with a tracking number attached. However, you might not receive this directly upon ordering the item. It takes a few days for a seller to ship an item.
However, once your seller sends your items, you will get an email with the confirmation. This will include a way to track your items, which is usually a tracking number. Sometimes, the seller will include a link instead, but this will lead you to the tracking number.
How to track your Hellmann Package location
Once you have your tracking number, there are several ways to track your package. The easiest way is to use the Hellmann Worldwide Logistics tracking website. This site is a great way to get the most up-to-date tracking.
Your seller might give you a link instead of a number. If this is the case, you will track your package on the seller’s website. You can also use the tracking number and put it into a third party app, which will remember your information and track multiple packages at once.
Lost Hellmann tracking number
If you don’t have a tracking number or you didn’t get the confirmation email, you might wonder how to track your Hellmann package. It is very difficult to find the location of your package or any tracking updates without a tracking number.
However, it’s pretty easy to get a new tracking number and get back on track with where your package is. As long as you can contact the seller and ask for a new tracking number, you should be able to use it for package tracking.
How to track a Hellmann package without a tracking number
If you don’t have a package tracking number from Hellmann or from your seller, it will be difficult to track your package. Hellmann doesn’t offer address-based package tracking, because it’s unsafe and can open the package to scammers or thieves.
However, if your seller has a tracking website, they might not offer a tracking number. Instead, the confirmation email might include a link to a website where you can see your tracking status. For the most part, you can always ask for an individual tracking number as well.
Solving Hellmann tracking issues
Hellmann Worldwide Logistics is one of the top couriers in Europe and around the world. However, even the best couriers have issues sometimes, and Hellmann is no exception. Occasionally, customers report tracking issues with the company.
Common tracking issues include the wrong tracking number (resulting in no tracking), a package that doesn’t update or move, or inaccurate tracking. These are rare issues, but here is a troubleshooting guide if you do run into them.
Why you can't track your Hellmann package
If you copy and paste your tracking number into the Hellmann website or a third party app and nothing happens, you might not have an accurate tracking number. Whether this is a human error or the package has been assigned a new one, you can contact your seller and see.
If the seller gave you the wrong number, they can quickly update that. However, if your package’s label got damaged somehow and Hellmann has assigned the package a new tracking number, you might have to contact Hellmann and ask for the new number.
Why your Hellmann package is not updating or moving
Another common problem is a package that seems to stay in the same place for several days, not updating or moving. If this happens, it’s not an issue with your tracking number. Instead, the package hasn’t been scanned in a while, so there are no updates.
However, this doesn’t mean that your package isn’t moving. Sometimes, a package doesn’t get scanned while it’s in a plane or on a boat, but it’s still moving towards you. The package will likely get an update within a few days.
Hellmann tracking status explained
When you have your tracking number and have input it in the website, you might see a few status updates that surprise you. If you don’t know what the tracking status updates mean, you aren’t alone. There are several different tracking status updates throughout your package’s journey.
Every courier uses different terms and labels, and it can be difficult to keep track of them all. However, most of Hellmann’s tracking status updates are easy to understand. Here is a guide to two that you might see which could be confusing: in transit and pending.
If your package is labeled “in transit,” it simply means that it’s moving towards you. After a Hellmann package has been sent, the first update will likely be in transit. Once it’s in transit, it’s on the move and you don’t have to worry about it.
When your package is in transit, you will receive periodic location-based updates. The overall status might remain “in transit,” but the location will change as the package moves closer to your home town. As long as your package is in transit, there’s nothing to worry about.
Why your Hellmann package is still in transit
If you haven’t seen many updates on your package tracking and are worried about the status, pay attention to how long it’s been. If it’s been a few days since the last location update, your package might be stuck somewhere and the status hasn’t been changed yet.
However, if your package has had several recent location-based updates, an in-transit status is totally fine. The package is on the move and will be in your hometown soon, where it will be updated to “out for delivery.”
How long a Hellmann package can stay in transit
A Hellmann package will stay in transit as long as it needs to to arrive in your hometown. If you live across an ocean or several countries away from the package’s origins, you might see a several day pending period.
Once your package is in your town, it will update to “out for delivery.” However, from the first day of travel until then, it will remain in transit. For longer journeys, it can be several days to a week, or even longer.
Although in transit is a normal status update to receive, pending is not. If you see a “pending” notification on your tracking status, it means that your package has stopped moving for some reason. There are several reasons for a pending status.
If your package is pending, it means that something has stopped it from delivery. Although this usually takes a few days to resolve, you should get an email from the courier letting you know what is going on and giving you an updated arrival date.
Why your Hellmann package may be pending
If your package is pending, it’s delayed for some reason. The most common reasons for a pending tag are customs issues and traffic delays. In either of these cases, the problem will be resolved within a few days.
However, there are more serious reasons. If the company lost your package or damaged it, they might add a pending tag until they can assess the situation and update your case accordingly. If this happens, it might remain there for a few more days.
Hellmann delivery times
Once your package arrives at the local warehouse or post office, the tracking will update to “out for delivery.” This means that you’ll get the package within the next day or two, depending on the courier’s route and your home location.
When your package is out for delivery, the exact delivery depends on several factors: local traffic, delivery routes, and the location of your home on the route. However, it’s also important to know your local courier’s delivery hours.
Hellmann delivery times: What time will your package arrive
LIke most couriers, Hellmann operates on a daytime delivery schedule. You will likely get your package sometime between the route driver’s hours of 8 am and 8 pm. The courier cannot provide a more exact estimate because routes vary.
If you live in Germany or any of the 100+ countries that Hellmann Worldwide Logistics owns offices and warehouses in, the driver will work between 8 am and 8 pm. However, outside of those countries, your delivery times might be different.
How late Hellmann delivers
Unless you’ve requested a rush delivery and paid extra to get your package outside of regular delivery hours, the latest that Hellmann couriers deliver is 8 pm. This schedule is to preserve your privacy and the driver’s work schedule.
Hellmann doesn’t deliver past 8 pm on the weekdays and earlier on the weekends. Depending on the country, there may be no deliveries on Sunday at all. However, weekend hours vary per country and per jurisdiction.
International Hellmann delivery times
If you live in a country that has Hellmann offices, you will likely get your packages on the same schedule as the couriers in Germany or Eastern Europe. You can expect your package between 8 am and 8 pm on the weekdays.
It might be different for customers living in countries outside of Hellmann’s influence. In these countries, the courier uses an international partner (such as FedEx or DHL) to complete deliveries. The schedule will depend on the international courier partner.
Lost and missed Hellmann deliveries
Of course, not every package gets delivered smoothly and perfectly. If you’re lucky, you’ll be home when the courier arrives and you can sign for the delivery and have your items. However, if you’re not home and your package needs a signature, you might miss the delivery.
Missed deliveries are easy to solve, but lost packages are a different matter entirely. If your package is lost on the way, never arrives, or is stolen off your porch, you might need to contact the courier or the local authorities to get your items.
What happens if you miss a Hellmann delivery
If you aren’t at home when the Hellmann courier stops by, you will likely find a note on your door or in your mailbox. This note will include details on whether the courier will attempt a second delivery or whether you’ll have to pick it up.
Generally, a courier will attempt delivery at least twice before holding the package at the local warehouse or post office. Depending on where this is, you will have to pick it up before a certain date or it will get thrown away.
How long Hellmann will hold a package
If you missed the delivery, you should check your email for instructions on when to pick up your package. If Hellmann doesn’t attempt delivery again, you can pick up your package within the next two weeks at the local warehouse or post office.
Although Hellmann will only hold a package for two weeks, they might give you an extension if you contact the local warehouse. With a set date, you might be able to pick up your package after the two week deadline.
What to do if you haven't received your Hellmann package
If you haven’t received your Hellmann package after a few weeks, it might have gotten lost in the mail. Usually, the company will update you on any lost or missing packages and assist you in getting a replacement or finding the package.
However, if the tracking says “delivered” but you can’t find it, there’s a chance that it has been delivered to the wrong house. Check with your neighbors to make sure it wasn’t accidentally delivered to the wrong house, before talking to the local authorities about the possibility of package theft.
Hellmann tracking FAQs
Here are some frequently asked questions about Hellmann Worldwide Logistics, courier tracking, and how to track your package. Hopefully they help answer your questions!
Is Hellmann delivery fast?
Hellmann Worldwide Logistics is one of the premier logistics and delivery couriers in Europe. Because of this, they have offices and fleets all over the world. The delivery is as fast as possible, but always depends on traffic and courier delays.
Hellmann is one of the faster and more reliable delivery couriers, so you don’t have to worry about your package getting lost or delayed with Hellmann. Although natural delays may occur, Hellmann delivery is fast.
Can I track Hellmann package by address?
Hellmann does not offer address-based package tracking. Barcode and tracking number is much more efficient and secure, so you will need a tracking number to properly access your package’s location.
If you don’t have a tracking number, contact your seller before you contact Hellmann. They won’t give you your package’s information based only on your address, as that could open the door for scams and package thefts.
How do I know if my Hellmann package is stuck in customs?
If your package gets caught in customs, Hellmann Worldwide Logistics will likely send you an email with an updated arrival date and details about the customs delay. For the most part, packages stuck in customs only remain there a few days.
However, if you don’t get an email, you can see that a package is stuck in customs by a “pending” tag and a last known location at a country’s border. Either way, the issue should resolve itself in a few days and your package will be back on its way to you.
Final Thoughts on Hellmann tracking
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