City-Link is a delivery and logistics company established in Malaysia in 1979. The service offers various services and delivery options across South East Asia.
The company continues to grow throughout Asia by offering efficient shipping for the supply chain, promising satisfaction for everyone from manufacturers to residential consumers.
The company operates across countless industries, including eCommerce, retail, healthcare, and manufacturing.
When you send packages through City-Link, you get tracking and delivery notifications. These alerts keep customers updated on the status of their deliveries.
City-Link offers a 24-hour customer service line with a dedicated team of representatives who can give customers real-time tracking information. They also have a tracking app.
City-Link Express offers efficient and reliable service. The company has a reputation for promptly meeting its customers' needs, and countless awards prove that.
About City-Link tracking
City-Link tracking is a tracking service that allows customers to track their packages and packages throughout the delivery process.
The service gives customers up-to-date information on their packages. Simply enter the tracking number or reference number into the City-Link website to find the current location.
How to find your City-Link tracking number
You can find your City-Link tracking number in several different ways. The easiest is to log in to your City-Link account. You can register for an account through their website.
After you log in to your City-Link account, go to the "My Orders" section. You'll find a list of your orders and can find the order for which you need the tracking number.
Choose the "Find Details" button to follow the link for that order. You'll find the tracking number in the "Order Details" section.
Once you find the number, copy it or write it down for future use. You can type or paste it into the app or the Circuit Package Tracker to find its current location.
You might also find the tracking number from the merchant's email to confirm your order or notify you that they took it to City-Link to send.
If you ordered a package from an eCommerce store, you can log into that account and find your order history. The merchant can include tracking information in the order details.
Note: If you want to find your City-Link package quickly and easily without the hassle, simply download Circuit Package Tracker for free.
How to track your City-Link location
Tracking your City-Link Courier package is a straightforward process you can do online. When you log into your City-Link account, you can copy the tracking number and paste it there.
You can still use the City-Link website if you have your tracking number from the merchant or another source. Choose the "Track Your Package" button.
Enter your tracking number and choose the "Track" button to find the status of your package.
You can find the current location of your package, plus details like the expected delivery date.
Contact the City-Link customer service team if you need further information. The professionals can help you with your package status and any concerns.
Additionally, you can track City-Link orders through the company's mobile app. Download the app through the Google Play store or Apple App store.
Lost City-Link tracking number
If you have lost your City-Link tracking number, there are a few steps you can take to try and find it.
The merchant should have sent the tracking number in a confirmation email if you placed your order online. Check your inbox and junk mail folders to find out if the email is there.
Log in to your City-Link account and find your tracking number there if you can't find it from other sources.
If you ordered a product from a merchant that uses City-Link, contact the merchant to find out if they have your tracking number on file.
For customers who can't find their tracking number, contact the City-Link customer service team for help. They can find your tracking number using your order information or delivery address.
Check any invoice or receipt of the package that you sent. You'll often find the tracking number written there.
Once you find a lost tracking number, keep your tracking number in a safe place. It's the only way to track your package and make sure it reaches its destination.
How to track a City-Link package without a tracking number
If the tracking number is not available, then the only option is to contact City-Link directly and ask for help.
Solving City-Link tracking issues
If you are experiencing issues with tracking your City-Link package, there are a few steps you can take to try and resolve the problem.
Make sure that the tracking number you are entering is correct for the package you are trying to track. Double-check for any typos or errors.
Sometimes, they may not update tracking information in real time. Wait for a few hours and check again to find out if they updated the status.
City-Link may experience technical difficulties or service disruptions that cause delays or issues with tracking. Check their website for any announcements about service disruptions.
If you still experience issues with tracking your package, customer service may have more detailed information. They can help you troubleshoot the City-Link tracking order.
Check the package status for delays, like if it's held in customs. If the address is incorrect, you'll also have issues tracking its progress.
Why you can't track your City-Link package
If you try "track my City-Link package" and it doesn't work, there could be a few explanations.
It's possible an employee hasn't yet scanned the package into the City-Link system.
You might have entered the tracking number incorrectly. Double-check the numbers you typed, or copy and paste the information from your confirmation email.
If you don't notice your package moving, City-Link might have lost it in transit. A lack of movement can also show that customs needs to hold the package until it gets clearance.
Sometimes, the City-Link system is down or faces technical issues that prevent them from updating the tracking information.
Why your City-Link package is not updating or moving
There are several reasons why City-Link isn't updating or moving.
Make sure that you have entered the correct tracking number and that it belongs to the package you are trying to track.
Sometimes, City-Link may not update the tracking information in real time. Wait for a few hours and check again to find out if they updated the status.
City-Link may be experiencing technical difficulties or service disruptions that are causing delays or issues with tracking. Check their website or social media channels for any announcements about service disruptions.
Customs may hold your package if it is an international order. They wait for clearance about the package contents, causing delays in updating the tracking status.
Make sure that the package has the correct address on the label. You can contact the merchant if there's an issue with the destination's address.
Extreme weather conditions, like heavy snow, rain, or storm, can cause delays or disruptions in the delivery.
Sometimes, unexpected issues like vehicle breakdowns, staff shortages, or other unforeseen problems can cause delays in delivery.
City-Link tracking status explained
The tracking status gives real-time updates on the package's journey, but the status might be confusing if you don't know what the labels mean.
"In transit" is a term used to show that a package is on its way to its destination. It means that the courier picked up the package and is delivering it.
Why your City-Link package is still in transit
When a package is in transit, the courier sends it by truck or airplane for transport. You'll get the package as soon as possible.
Remember that the "in transit" status doesn't necessarily mean the package is on its final leg of delivery. You'll find this label when it's in a hub or station for sorting.
"In transit" could also mean that the package might have unexpected delays due to weather conditions, traffic, or other unforeseen issues.
How long a City-Link package can stay in transit
A package can be in transit for several days, depending on the mode of transport and delivery.
"Pending" is a term that shows the courier hasn't yet picked up the package. The merchant might have taken your order to City-Link, but they haven't processed it yet.
They're still preparing the package and haven't linked the tracking number yet. "Pending" status could also mean City-Link accepted the package but hasn't scanned it into the system.
"Pending" status usually lasts for a short period of time. It will eventually change to "In Transit" or "Out for Delivery" once the courier picks up the package.
Why your City-Link package may be pending
It's possible that the package sits in "pending" status longer due to issues like an incomplete address, missing payment, weight discrepancy, or the need for additional inspections.
If your package is in "pending" status for an extended period of time, check for possible delays. Otherwise, contact City-Link customer service for help.
City-Link delivery times
Delivery times vary depending on the location of the sender and recipient, as well as the type of service chosen.
Next-day delivery guarantees delivery on the next working day.
Same-day delivery guarantees delivery on the same day you send the package.
International delivery times vary depending on the destination country and the sending method. It could take between two to seven working days or longer due to customs clearance.
City-Link delivery times: What time will your package arrive
City-Link delivery times vary depending on the service chosen.
Generally, packages arrive within one to two days for next-day delivery, two to three days for economy delivery, and four to seven days for standard delivery.
The company gives estimated delivery times for its packages, but it's not able to give a specific delivery time.
They usually deliver packages during the courier's normal business hours of 9 am and 5 pm, Monday through Friday.
For a more accurate delivery time, City-Link offers a premium service listed as "Time-critical." You can specify the delivery time, and the courier will try to deliver within that time frame.
How late City-Link delivers
City-Link's delivery hours fall between 9 am and 5 pm, Monday through Friday. The exact delivery times depend on the location of the sender and recipient and the service chosen.
If you need a package delivered outside of normal business hours, City-Link Courier may offer an additional service.
For example, if you choose "time-critical," you can specify the delivery time, including after-hours and weekends, and they will try to meet that time frame.
It's always a good idea to contact the City-Link Courier customer service team for more information about unique or special delivery times and options.
International City-Link delivery times
International City-Link delivery times vary depending on the destination country.
Delivery times can range from one to seven business days for most European countries and 7 to 15 business days for Australia.
Deliveries to Asia and the rest of the world may take three to six weeks and up to eight weeks for certain remote locations.
Lost and missed City-Link deliveries
If you have lost or missed a delivery from City-Link, please contact their customer service team on their website or by phone at 1-800-321-4545.
The customer service team will help you find your delivery and arrange a new delivery date or time if necessary.
You may also track the delivery online. If you have any further questions or need additional help, contact the customer service team.
What happens if you miss a City-Link delivery
If you miss a City-Link delivery, the courier will attempt to re-deliver the item the next day.
In some cases, the driver may hide the package on your property or leave it with a neighbor. Usually, the courier returns the item to the depot until they attempt to deliver it again.
You may need to arrange an alternate delivery time or collect the item from the depot. If you don't contact City-Link within seven days, they will return the item to their facility.
How long City-Link will hold a package
City-Link usually holds a package for up to 21 days before returning it to the sender. That window gives you plenty of time to arrange for a delivery or pick the package up from the depot.
What to do if you haven't received your City-Link package
If you don't get your City-Link package as expected, there are several steps you can take to try and find it.
Check the tracking information from City-Link to find out if there have been any updates on the status of your package.
You can also contact the merchant where you placed the order. They might have communication from City-Link about the package's status.
Make sure that the driver delivered the package to the correct address, and check if there's any mistake in the address.
Sometimes, the courier may deliver a package to a neighbor or the front office by mistake.
In the case of international deliveries, the package could be in customs or in the local post office. Contact these agencies to ask if they have any information about your package.
If you still can't find the package, contact City-Link customer service for help. They can troubleshoot the issue and help you find a resolution.
The customer service team can access more detailed information about the package's location. They can give you an estimated delivery time or help you troubleshoot the problem.
You may need to file a claim with City-Link if they can't find your package or figure out what happened. City-Link's customer service team will guide you through the process.
Keep in mind that City-Link Express will do its best to find and deliver your package. If it's not possible to find the package, you may be eligible for a refund or replacement.
City-Link tracking FAQs
Before you go, here are a few more FAQs about City-Link package tracking to help you out.
Is City-Link delivery fast?
City-Link services are fast and efficient. They offer several sending tiers to choose a method that suits your budget and time frame.
They also offer premium services like "Time-critical," where you can specify a delivery time, including after-hours and weekends. City-Link tries to meet that delivery time frame.
If you need a fast delivery service, contact the City-Link customer service team. They can give you more information about delivery times and options.
Can I track City-Link package by address?
Yes, you can track a City-Link package by your address. You can enter the delivery address in the City-Link tracking system to find the current status of your package.
How do I know if my City-Link package is stuck in customs?
If your City-Link package is stuck in customs, contact your shipper or the City-Link customer service team. They will give you more information about the status of your package.
City-Link customer service can also give you information about any potential delays. You can contact the customs office to learn more about the status of your package.
Now you know about City-Link courier services and how to track your packages through them.
If you don't want to deal with their system, you have alternatives. Follow your City-Link package from the store to your door and download Circuit Package Tracker for free now.