If you’ve ever considered sending a package within India, chances are you’ve thought about Gati or Gati-KWE. The region's leading international courier, transporting packages worldwide.
However, It’s critical to know where your Gati shipment is to avoid the frustration of a missed delivery.
Below, we’ll define Gati tracking and cover the difference between status updates. Then I’ll explain how to find any issues and resolve them.
About Gati
Gati is a staple in India's local postal system, serving Chennai and Madurai for over 30 years. and partners with Kintetsu World Express, a leading global logistics company.
Serving India's local postal system in Chennai and Madurai for over 30 years — Gati offers limited same-day delivery within India and worldwide shipping.
Gati package tracking guide
If you have a Gati package, you might wonder how to track it. Gati uses tracking numbers and bar codes — so finding your order should be easy once you know how.
How does Gati tracking work?
Depending on where it's going from and to, your package may travel through many checkpoints to its destination. Gati will scan it at each scheduled stop.
When someone from Gati scans your package, your tracking number will update Circuit Package Tracker with the location and status.
You can easily track your Gati package if you have a tracking number. Here is a guide to monitoring a Gati package and troubleshooting issues with Gati tracking shipments.
How to find your Gati tracking number
The seller should send you a confirmation email when you place an online order. After this, you will likely get a second email with tracking confirmation and your Gati tracking number.
If you are still waiting for a tracking number, contact your seller before you contact Gati Customer Care.
How to track your Gati location
There are a few ways to trace your Gati package with your tracking number, but the easiest is to search at the top of this page.
To use Circuit, copy and paste the number from your confirmation email into the search above and hit “Track package” or enter to get your package's status.
As a sender, you can also use the Gati tracking tool to track your shipment by docket.
Lost Gati tracking number
If you've lost your tracking number or accidentally deleted the email, don't worry. You can contact your seller; they should have a copy in their records. You will need your tracking number to continue tracking your package.
Pro tip: If you've already put the number in an app or website like the Circuit Package Tracker app, it’s always worth checking to find out if you saved the lost Gati tracking number there.
How to track a Gati package without a tracking number
Finding your Gati package is only possible with the tracking number.
Already gone through your emails and still need help finding the number? The fastest solution is to contact the sender and ask them for it before contacting Gati Customer Care.
Solving Gati tracking issues
Even the best tracking couriers can have issues at times. Gati is an international company, and customs, country laws, and red tape can delay the progress of international packages.
Need help tracking your Gati package? Here is a guide to help you figure out what's going on and troubleshoot any Gati tracking issues.
Why you can't track your Gati package
If you cannot track your Gati package, the most common reason is simple human error.
Double-check your tracking number and make sure you copied it correctly from your email. If you've done that, email your seller and make sure they sent you the correct number.
However, contact the sender or Gati Customer Care if you need help.
Why your Gati package is not updating or moving
You might feel frustrated if you can track your package but aren't moving.
There are a few reasons this could happen – and lack of an update doesn't always mean your package got lost or stuck somewhere.
A common reason that packages stop updating is that they are on a freighter or plan to cross a large swath of ocean.
Workers don't scan packages in the air; although it may seem like they are stuck in one place, your packages are moving toward you.
However, it could also mean your package is stuck in customs, damaged, or temporarily lost. Either way, Gati will do all it can to rectify the situation before contacting you and offering a replacement or a refund.
Gati tracking status explained
Like any courier tracking service, the tracking status for your Gati package will update as soon as a worker scans the bar code. This update usually includes a location and a status change or maintenance.
You may wonder, “how do I track my Gati package?”
The most common status updates are sent " "in transit" and "out for delivery." Shipped in the first status, indicating that your package is packed and ready to go. Of course, out for delivery means that it's on the truck headed to your house.
However, other tracking status updates might need an explanation. Here is a guide to those.
In transit
If your package is in transit, it is on its way to you. Generally, a sent notification means that the seller has bought sending and no longer has the item. "In transit" means that it's left the first warehouse and is actually on the move.
Usually, a package in transit will stay in transit until it reaches your town. This will likely be punctuated with location updates as the bar code receives a scan at the following location. However, it will stay "in transit" until it's almost ready to be delivered.
Why your Gati package is still in transit
If your package has been in transit for a while and there has been no update, it's likely because it's on an airplane or freighter and your package hasn't got a scan in a time. A lack of scan doesn't mean that your package isn't moving.
While it could mean that your package is stuck somewhere or not moving, there are other tracking updates for this situation.
How long a Gati package can stay in transit
A Gati package will stay in transit until it's almost at your home. The day it is ready to be delivered, the tracking status will change to "out for delivery." Unless something goes wrong, you'll get your package that day.
However, until it's in your hometown, your package will likely stay in transit. This is a good sign because any other tracking update means your package is experiencing a delay somewhere. Unless you get another notification, you don’t have to worry about a package in transit.
Pending
A pending tracking status can indicate some sort of delay. If your Gati package updates from "in transit" to "pending," it stalled somewhere. Usually, this is temporary, but it's still essential to check it out.
Why your Gati package may be pending
If you find a "pending" tracking status on your package, your box was delayed along the way. A pending status could be for regular traffic, sending backups, international situations, or a customs delay.
If your package stalls in customs, you will get a notification. However, this is not something that the company can do anything about, so the best option is to be patient and wait for your package to make it through customs.
Gati delivery times
Once your package is in your town, it will check in at the local Gati or partner warehouse. After this, a delivery truck loads your package and heads to your house. All you must know now are the delivery times.
Gati delivery times: What time will your package arrive
Gati delivery trucks drive during regular business hours, so you should expect your package between 9 am and 5 pm.
How late Gati delivers
Gati will deliver on a set route, generally starting near the warehouse and going in a loop. Some deliveries might arrive as late as 7 pm or 8 pm, but you will only get delivery by 8 pm. This is true for international and local package deliveries.
International Gati delivery times
If you live outside India, Gati will deliver with a Gati truck, a KWE truck, or another international partner, such as FedEx or DPD.
The delivery schedule depends on these couriers and their agendas. However, most will stay within regular business hours and deliver within 7 pm or 8 pm.
International deliveries are more likely to schedule a delivery on the weekend, as the courier companies specialize in express delivery.
If you've paid extra for fast shipping, you may get your package on the weekends or earlier in the day.
Lost and missed Gati deliveries
Sometimes orders get lost. Several things can happen to your package from transit to the airport and then from the airport to the final destination.
Here is a guide on what to do if your Gati package gets lost or you miss the delivery.
What happens if you miss a Gati delivery
If you were at work or out of the house and couldn't sign for your delivery, you might have come home to a note on your front door. Couriers generally leave letters or send messages informing you that they attempted delivery.
After attempted delivery a few times, a courier will leave a new note saying that the warehouse will hold your package until you arrive. You can pick it up at your earliest convenience and not worry about being at home to get it.
How long will Gati hold a package?
Any warehouse or post office will only hold your package for up to two weeks, so picking it up as soon as possible is vital.
If you are out of town and can't make it in time, contact them and let them know when you're coming in. The office will likely hold your package for you as long as they know when you will pick it up.
What to do if you haven't got your Gati package
If your tracking says "delivered," but you haven't got your package, there might be a few reasons for this.
The first is that your package got put on the incorrect doorstep or in the wrong mailbox. Check for this!
In the unlikely event that your package got lost in the mail, you should report it to Gati and your seller. You may get paid back for sending the item (and, in some cases, both).
The least likely is that porch pirates stole your package off your doorstep. If you think this has happened to you, report it to the courier for reimbursement and the local police.
Gati tracking FAQs
Here are some frequently asked questions and answers about Gati courier tracking. Hopefully, they answer your questions and help you to track your package quickly and easily!
Is Gati delivery fast?
Gati is extremely fast within India. The company was one of the first same-day delivery companies in India and continues to offer same-day and next-day shipping to several locations within the country.
Due to customs and distance, shipping outside the country takes a little longer. However, Gati is still considered one of the best Indian couriers for speed and reliability. This speed has become even more reliable since the company partnered with Kintenstu World Express.
Can I track the Gati package by address?
You cannot track your Gati package by your address. Instead, the online seller will email you a tracking number that you can use with Circuit Package Tracker.
How do I know if my Gati package is stuck in customs?
Does Circuit Package Tracker say customs are holding your package? In this case, the customs office will send you a letter with more information. You may get one or all of the following:
- A Gati email notification.
- An email from your seller.
- Find “air shipping” or “at destination” as your tracking status for a few days.
Customs can take a few hours to several weeks to clear your package for many reasons—including an incorrect delivery address, unpaid fees, package contents, and more.
Contact Gati Customer Care for help if customs hold your package for 72 hours or more.
