TopYou Tracking

Track your TopYou delivery anywhere in the world, in seconds.


About TopYou

TopYou, Shenzhen Tongyou Logistics Technology Group, is a cross-border sending and logistics service located in Shenzhen, China. The company was founded in 2016 and allows customers to buy items in China, Malaysia, and other Asian countries and have them delivered internationally or locally.

TopYou also recently became the top certified logistics service provider for Wish to support 38 destination countries, including the U.S., Canada, Japan, and Germany.

TopYou tracking

TopYou is a sending service that allows you to track your package or packages from the information they give. If you've ordered from a company that uses TopYou as their sending service, you can use the TopYou tracking service to track your package's location and delivery status.

Alternatively, you can use a third-party tracking service such as Circut Package Tracker to follow your package from production until delivery.

How to find your TopYou tracking number

Your TopYou tracking number is a unique identifier that allows you to track your package's location and delivery status. To find your TopYou tracking number, you'll need to locate your sending confirmation email or receipt. Your tracking number will usually be included in this email or receipt.

The tracking number will usually look like a series of jumbled letters and numbers, which corresponds to the formats used in China’s postal services. You can input the number in the company website’s trajectory status option and can submit up to 20 inquiries if tracking multiple packages.

If you've lost your sending confirmation email or receipt, don't worry. You can contact TopYou customer service for assistance. They will be able to give you your tracking number and help you track your package.

Sometimes, if the package changes hands-on delivery, you will get an update and receive a new tracking number that correlates to the company to which the package gets turned over to. For example, if your package travels with TopYou and changes hands to FedEx when it reaches the States, you will get a new tracking number to run through and track with FedEx.

How to track your TopYou package

Once you have your TopYou tracking number, you can use it to track your package by the TopYou service, following the instructions given on your sending confirmation. In doing so, you'll be able to see your package's current location and delivery status. If your package is in transit, you'll be able to see its estimated delivery date and time.

However, if you want to track your package more closely, you can use a third-party tracking service such as Circut Package Tracking. This service allows you to follow your package as closely as you would be able to if you were delivering the package yourself. You'll be able to see your package's exact location at any given time, as well as its estimated delivery date and time.

In conclusion, tracking your TopYou package is easy and straightforward. Whether you use the TopYou tracking service or a third-party tracking service such as Circut Package Tracking, you'll be able to stay up-to-date on your package's location and delivery status. If you have any questions or concerns, don't hesitate to contact TopYou customer service for assistance.

Lost TopYou tracking number

If you've lost your TopYou tracking number, don't worry. You can still track your package by contacting TopYou customer service. They will be able to give you your tracking number and help you track your package.

Or, if you managed to see what facility your package last made it to before you lost your tracking number, you can contact them for support using their email, lyg@szty56.com, or contact portal.

How to track a TopYou package without a tracking number

If you don't have your TopYou tracking number, tracking your package can be a bit more challenging. However, there are a few things you can try. First, check your sending confirmation email or receipt to see if your tracking number is included. If it's not, contact the sender of the package and ask them for the tracking number.

If you're still unable to find your tracking number, you can contact TopYou customer service for assistance. They may be able to help you track your package using other information, such as the sender's name and address or the package's destination address.

Solving TopYou tracking issues

If you're experiencing issues with your TopYou tracking, such as your package not updating or moving, there are a few things you can try. 

Why you can’t track your TopYou package

There are a few reasons why you may not be able to track your TopYou package. One common reason is that the tracking information hasn't been updated yet. It can take some time for tracking information to be updated, especially if your package is still in transit.

Another reason why you may not be able to track your package is that the tracking number is incorrect or has been entered incorrectly. Make sure you're using the correct tracking number and that it's been entered correctly.

Finally, there may be technical issues with the TopYou tracking website. If you're experiencing issues with the website, try clearing your browser cache or using a different browser. If the issue persists, contact TopYou customer service for assistance.

Why your TopYou package is not updating or moving

If your TopYou package is not updating or moving, it may be due to a delay in the sending process. sending delays can occur for a variety of reasons, such as weather conditions, customs processing, or unexpected logistical issues.

If your package has been delayed, it's important to be patient and wait for it to arrive. If you're concerned about the delay, you can contact TopYou customer service for updates.

Although, if you can’t get through to customer service, there are a few things you can try, such as:

  • First, make sure that the tracking information hasn't been updated yet. It can take some time for tracking information to be updated, especially if your package is still in transit.
  • Secondly, make sure you're using the correct tracking number and that it's been entered correctly. If you're using a third-party tracking service, make sure that you're using the correct website and that you're entering your tracking number correctly. 
  • Finally, there may be technical issues with the TopYou tracking website. If you're experiencing issues with the website, try clearing your browser cache or using a different browser. 

TopYou tracking status explained

TopYou tracking status can be a bit confusing, especially if you're not familiar with the terminology. Here's a quick breakdown of the different TopYou tracking statuses and what they mean:

In transit

"In Transit" means that your package is currently in transit to its destination. You'll be able to see the estimated delivery date and time, as well as the package's current location.

Contrary to what some people may believe. “In transit” is not the same as “out for delivery,” which refers to a package’s last leg of its journey. “Out for delivery” will only appear when the item’s delivery person stops away from reaching the destination. 

Why your TopYou package is still in transit

Your TopYou package may still be in transit for a variety of reasons. It may be waiting to be loaded onto a shipping truck or plane, or it may be delayed due to unexpected logistical issues. If your package is still in transit, try to be patient and wait for it to arrive. You can contact TopYou customer service for updates if you're concerned about the delay.

A package that appears as “in transit” may also be due to a long duration to get to the destination. For example, if you’re in the United States ordering from somewhere in China with TopYou, the package needs to change hands in the States and travel a long distance, so a package may appear “in transit” for longer than a local package.

In addition to unexpected delays or transit times, your package may be on hold due to merchant delays. It may take the merchant you bought your item from some time to process labels and postage before handing the item over to the mail service. 

How long a TopYou package can stay in transit

The length of time a TopYou package can stay in transit can vary depending on a variety of factors, such as the distance it needs to travel, the sending method selected, and any unexpected delays in the sending process. For instance, a package traveling locally within China will get to its destination much faster than a package traveling from China to Canada.

If your package is traveling overseas, give it at least seven to 10 days of transit before sounding any delay alarm bells.

Pending

“Pending" means that your package is waiting to be processed by TopYou, usually when the package is still at the sender’s location, waiting to load the sending truck or plane to its destination. Pending shouldn’t last more than a few days.

However, if the pending status persists, you can contact customer service so that TopYou can get a hold of the seller for more information and expedite the process.

Why your TopYou package may be pending

If your TopYou package is pending, it may be due to a delay in the sending process. This, as stated before, can be because of numerous reasons, such as weather conditions, customs processing, or unexpected logistical issues. 

TopYou delivery times

TopYou delivery times can vary depending on a variety of factors, such as the distance the package needs to travel, the sending method selected, and any unexpected delays in the sending process.

TopYou delivery times: What time will your package arrive

TopYou does not give specific delivery times for packages. However, you can use the estimated delivery date and time given by the TopYou tracking website to get a general idea of when your package will arrive.

TopYou also works with various partners, including DHL, UPS, FedEx, and EMS. For delivery when coordinating with any of these partners, you’ll want to look into their typical delivery times. A DHL shipment takes on average two to eight days while FedEx can take anywhere between one to five days on average.

UPS packages are usually delivered within three business days or less and EMS delivery times vary from 14 to 20 days. 

How late TopYou delivers

TopYou usually delivers packages during normal business hours. However, delivery times can vary depending on a variety of factors, such as the location of the package and any unexpected delays in the sending process.

International TopYou delivery times

International TopYou delivery times can vary depending on a variety of factors, such as customs processing and the distance the package needs to travel. Also, keep in mind that when a package travels internationally, it needs to change hands when it gets to the destination’s country.

For instance, if something is traveling from the United Kingdom to the US, the package will get handed over to the United States Postal Service before delivery. The exception to this rule is if the buyer buys expedited or special shipping.

Average delivery times from China to America range between eight and ten days. For packages coming from China to the UK, you can expect an average delivery time of one to two weeks. You should also keep in mind that these timeframes are averages. Times may vary depending on expedited or special shipping circumstances.

Lost and missed TopYou deliveries

If you've missed a TopYou delivery or your package has been lost, contact TopYou customer service for assistance. They will be able to help you locate your package and resolve any issues.

What happens if you miss a TopYou delivery

If you miss a TopYou delivery, the package will usually be returned to the sender or held at a local post office or delivery center. You can contact TopYou customer service to determine the best option for retrieving your package. They may be able to reroute the package to a different address or arrange for you to pick it up at a local post office or delivery center.

How long TopYou will hold a package

TopYou usually holds packages for a limited time before returning them to the sender. The amount of time TopYou will hold a package depends on the sending method used and the local laws and regulations in the package's destination country. If you're concerned about the length of time your package is being held, contact TopYou customer service for updates.

What to do if you haven't received your TopYou package

If you haven't got your TopYou package, don't panic. Contact TopYou customer service for assistance and they will help you track down your package and resolve any issues.

If you need to change the delivery address for your package, contact TopYou customer service as soon as possible. They may be able to reroute the package to a different address, but keep in mind that this may result in additional fees. It's important to make sure that the delivery address is correct when you place your order to avoid any issues.

TopYou tracking FAQs

If you still have questions about TopYou tracking, you can find the answers to some of the most commonly asked questions about the courier below. 

Is TopYou delivery fast?

Yes, TopYou delivery is usually fast and reliable. Most packages arrive within the estimated delivery time given on the TopYou tracking website. However, delivery times can vary depending on a variety of factors, such as the distance the package needs to travel, the sending method selected, and any unexpected delays in the sending process. 

If you're concerned about the length of time your package is taking to arrive, you can contact TopYou customer service for updates.

Can I track TopYou package by address?

Unfortunately, you cannot track TopYou packages by address. You will need an order number to locate your package. However, you may contact TopYou customer service if you need assistance in tracking your buy.

How do I know if my TopYou package is stuck in customs?

If your TopYou package is stuck in customs, you may need to give additional information or documentation to clear it through. To determine if your package is stuck in customs, check the TopYou tracking website for updates on the status of your package.

If it has been at the same location for several days without any updates, contact TopYou customer service for assistance. They will be able to give you more information and help you clear your package through customs.

Follow your TopYou package from the store to your door and download Circuit Package Tracker for free now.