POS Laju Tracking

Track your POS Laju delivery anywhere in the world, in seconds.

POS Laju is Malaysia’s national postal service and is owned by POS Malaysia. package

POS Laju is the Postal and eCommerce branch of POS Malaysia and primarily handles local mail delivery. However, they also deliver international packages. package

POS Laju runs independently from POS Malaysia.package

In this article, we’ll cover everything from POS Laju tracking to what you can expect from your delivery time frames.

About POS Laju

POS Laju is the top courier in Malaysia and is breaking shipping records. They offer the most comprehensive coverage and have the largest courier fleet in the country. 

POS Laju connects over 80% of the country’s populated areas and handles international deliveries. 

POS Laju has you covered whether you’re looking to send by land, surface, or air.

POS Laju package tracking

You’ll need to know your package’s tracking number to track your POS Laju shipment. Each package you send will have a specific tracking number.               

How To Find Your POS Laju Package Tracking Number

If you’re the shipper of the package, your POS Laju shipment tracking number will be located at the top right of the form you fill out. It should also be included on your receipt.

Alternatively, if you’re the receiver, you’ll need to contact the sender. 

How to Track Your POS Laju Package Location

You have your tracking number, now you find yourself wondering, “How do I track my POS Laju package?”

First and foremost, you can use the official POS Laju website to track your shipment. You can enter up to five tracking numbers at a time, and you don’t have to worry about delineating them. package

Once you paste your tracking number into their website, they’ll separate automatically.package

You can also use third-party tracking services, like 100 packages or Circuit. package

Circuit is easy to use, and you can track packages using our website or smartphone app. package

Using our website, Circuit quickly detects which company your tracking number belongs to. package

Alternatively, you can conveniently name your shipments in the Circuit app to know what is arriving (and when)!

Lost POS Laju tracking number

What should you do if you lose your POS Laju tracking number? Is there a way to find it? Indeed, you have several options.           

How to Track a POS Laju Package Without a Tracking Number

Unfortunately, you cannot track a POS Laju package without a tracking number. However, there are ways you can try to recover your lost tracking.

Contact the shipper

If you’re the package recipient, you can ask the sender for your tracking information again. package

Even if they threw away their receipt, they might have saved the data in email or previous correspondence with you.

Contact the Recipient

On the other hand, if you’re the shipper, you can contact the recipient to see if they received the package. package

You no longer have to worry about tracking shipments if they already received the package.

Contact the Courier

Although there’s no guarantee the courier will be able to help, it’s certainly worth a try. Ideally, you’ll want to have some confirmation email or proof of sending to share with them. package

However, if that’s not the case, you should still come prepared with any helpful information, including the shipment date, where the package was being sent, etc.

Solving POS Laju Package Tracking Issues

Occasionally, you may find that your tracking isn’t updating correctly. Here’s what you can do to solve that issue.                      

Why You Can’t Track Your POS Laju  Package

If your POS Laju tracking isn’t working, several issues could be behind it.

You Have the Wrong Tracking Number

You won’t be able to track your package if you have the wrong tracking number. 

If you received your tracking number from a third-party, such as a seller, contact them to double-check you have the correct information.

The Website Is Overwhelmed or Down

The official website cannot handle large numbers of traffic, which, unfortunately, makes the site go down or disables its tracking function. 

Alternatively, the site may be down for updates, so you’ll need to wait for it to come back online.

Why Your POS Laju Package Is Not Updating or Moving

Suppose your Pos Laju package tracking isn’t updating and doesn’t show movement. 

Factors such as the COVID-19 pandemic or Movement Control Orders (MCO) could affect updating tracking.

If you have reason to believe that neither of those reasons factor in as to why your package tracking hasn’t been updated, consider the following:

Understaffing Issues 

Many places are currently understaffed and overworked, partially due to the effects of COVID-19. Pos Laju is not an exception. 

There are days when less staff is available to work, which in turn causes delays in updating the tracking status.

Additionally, overworked staff may forget to scan your tracking number to update it every step of the way.

Fewer Vehicles Available

Occasionally, there are fewer moving vehicles available. If your package isn’t moving, there’s nothing to update.

POS Laju Package Tracking Status Explained

You’ll want to know what each update means when tracking your POS Laju package. What does each status update mean, and why?                   

In transit

When your package is in transit, you will see various updates. 

Item Posted Over the Counter

The package was received by Pos Laju and postage was paid for.

Item Dispatched Out

This update will show several times along the package’s journey. 

Whenever the package leaves a postal center, there will be an update that it has been dispatched. 

For example, you can expect to see updates that read “Item dispatched out PUSA MEL NASIONAL” or “Item dispatched out MAIL PROCESSING CENTER SIBU.”

Item Processed

You’ll see this update when your item has been processed through a postal center.

Arrived at the Delivery Facility

A bit misleading, you might see this more than once during your package’s journey. 

For example, your package may arrive at a delivery facility at Pusat POS Laju Sibu and be updated the following day for having arrived at the delivery facility at Pajabet POS Matu.

Item Out for Delivery

Exactly as you would expect: your package is out for delivery. 

Depending on where you live, your local POS Laju staff might be unable to deliver it to your house personally. In that case, you’ll receive a different update.

Your Item Is Ready for Collection at the Window Delivery Counter

If POS Laju cannot personally deliver your package, you’ll receive an update that lets you know it’s ready to be collected at your nearest POS Laju office.

Item Delivered

Whether your package is delivered or you picked it up in person, this is the final update you should see regarding your package’s tracking.

Additional Updates

Although those are the most typical updates for POS Laju tracking, there are other updates you might come across.

Item Posted Over the Counter

This update is typically shown when a package is posted internationally and will be received in Malaysia through POS Laju. 

For example, if someone in the United States sent a package to Malaysia via USPS, this is the update that would be reflected in tracking.

Arrived at International Hub

Again, this update will show if the package did not originate within Malaysia.

Clearance by Postal for Customs Inspection (Import)

As with any package entering Malaysia from overseas, customs will inspect the package. Your package may be inspected more than once on different dates.

Held by Customs

This is the status update every recipient hates to see. 

Your item could be held for a variety of reasons, including the package value is too high or the import of an illegal item. 

If customs hold your package, your status update will further read: 

“Held by customs. To appoint POS as agent for clearance arrangements, provide invoice/receipt via www.pos.com.my/#AskPOS.” 

It will also let you know which customs office your package is being held at, for example, “℅ Kastam Sibu.”       

Why Your POS Laju Package Is Still in Transit

Your POS Laju package could be slowed down due to a lack of manpower or vehicles, local holidays, or shutdowns by the government.

Additionally, transit time is longer contingent on the package’s destination. A package that originates in Kuala Lumpur can take up to ten days to arrive in East Malaysia.package

If your package is in transit for an unreasonable time, you should contact POS Laju directly to inquire about any delays. package

POS Laju has a “Let’s Chat!” feature on their website, making it easy to contact them regarding any updates.

How Long a POS Laju Package Can Stay in Transit

The amount of time your POS Laju package can stay in transit depends on the destination and the speed at which you paid for the package to be delivered. package

Express is delivered significantly faster than Economy shipping, but the price difference reflects the speed.package

Depending on the point of origin and speed of shipping, your package could stay in transit for as few as 3 days or as many as thirty (or more).


Don’t fret if your POS Laju package tracking is pending. It could be as simple as the office not scanning it into their system yet.        

Why Your POS Laju Package May Be Pending

If your POS Laju package is pending, the post office may not have scanned the tracking into their system to update it yet. package

On the other hand, it’s possible that monitoring is down at the moment. package

Check back within 24 hours and try again to see if there’s a change. 

POS Laju Delivery Times

Except for East Malaysia, POS Laju is open seven days a week, excluding public holidays. In East Malaysia, POS Laju offices are open Monday through Friday.                          

POS Laju Delivery Times: What Time Your Package Will Arrive

Except for East Malaysia, POS Laju operates seven days a week. 

In East Malaysia, you can pick your package up from your local POS Laju office Monday through Friday during business hours.    

How Late POS Laju Delivers

POS Laju carriers are known to deliver packages as late as 8:00 pm. If you have to pick up your package, you typically have until closing time at your local office. 

Some locations close earlier than others. The POS Laju branch in Matu closes at 4:30 pm, and they ask that the latest you come for a pick-up is 4:30 pm.     

International POS Laju Delivery Times

POS Laju offers international shipping services: air package, express, economy, and small packet.

 Air package

An air package is POS Laju’s economical delivery service for items that weigh up to 30kg. 

You can send a package via air package to over 200 countries, including the Philippines, Singapore, and the United States.

Delivery times vary by country but can take as few as six days or as many as thirty.


Express Mail Service (EMS) allows you to send packages weighing as little as 1kg or 30kg to over 200 countries. package

EMS provides pick-up service, tracking and tracing, proof of delivery, compensation for lost items, and more.package

EMS shipping time is contingent on the country of destination. It can take as few as two days or as many as 11 days. For example, a package sent from Malaysia to Brunei takes two days. package

On the other hand, a package from Malaysia to the United States may take up to six days to be delivered.


POS Laju’s economy service is ideal for sending bulk items overseas by air or surface. They provide tracking and proof of delivery. package

Their surface package service services over 200 countries but has longer delivery times than their other offerings.package

Their international economy service takes six to 18 days to arrive at its destination but could take longer as it’s not a priority package.package

Small Packet

Small packet service is for items weighing up to 500g posted by air.package

Shipping to Brunei, Singapore, Laos, Cambodia, Myanmar, Thailand, Philippines, Indonesia, and Vietnam takes four to ten working days to be delivered.package

packages that take between five and eleven working days typically are:package

  • Afghanistan
  • Australia
  • Bangladesh
  • Bhutan
  • China
  • Christmas Island
  • Cocos Island
  • Fiji
  • Hong Kong
  • India
  • Japan
  • North Korea
  • South Korea
  • Macao
  • Maldives
  • Nepal
  • New Zealand
  • Cook Islands
  • Niue Islands
  • Tokelau Islands
  • Norfolk Islands
  • Pakistan
  • Papua New Guinea
  • Sri Lanka
  • Timor Leste
  • Taiwan package

All other countries take between six and eleven working days for delivery. 

Lost and missed POS Laju deliveries

POS Laju is not responsible for any lost or missing items. However, you can take steps to find out what happened to your package and what you can do to figure out its location.                 

What happens if you miss a  POS Laju delivery

If you miss a POS Laju delivery, they will typically leave a card containing information regarding which office your package is in. 

How Long will POS Laju hold a Package?

POS Laju will hold domestic deliveries for seven days. Occasionally, they will return your package to the sender. However, they may also choose to destroy any unclaimed packages.

What To Do if You Haven’t Received Your POS Laju Package

If you haven’t received your package from POS Laju, you’ll want to contact them immediately. 

You can contact them by phone, email, or using the chat function on their website. 

However, the best way might be to visit your local POS Laju office as they’re responsible for delivering your package.      

POS Laju FAQs 

Whether you’re curious about POS Laju’s delivery time or how to read POS Laju tracking, we’ve covered you.           

Is POS Laju delivery fast?

“Fast” is subjective, and delivery time is determined by how far the package needs to travel. 

POS Laju packages sent within Malaysia can take two to five days to arrive. However, inclement weather or national holidays may affect that estimate.

If you’re shipping outside of the country, it can take anywhere between 5 to 30 days, contingent on the destination.  

International shipments are also at the mercy of inclement weather and local national holidays.

Can I track a POS Laju package by address?

No. As with any tracking company, you’ll need a tracking number to trace your package’s whereabouts. 

The POS Laju tracking number is an alphanumeric number sequence, typically consisting of four digits and nine alphabets.

How do I know if my POS Laju package is stuck in customs?

POS Laju tracking will update you on every package journey step. Whether your package is as POS Laju Sibu or stuck in customs, you’ll be able to see it on the tracking page. package

If your package becomes stuck in Kastams, you’ll have a notification that says: “Help by customs. package."

If your POS Laju package was sent internationally, the local courier’s tracking website message might be different.

POS Laju summary

Tracking your Pos Laju package is as easy as typing your alphanumeric tracking number into their website. package

However, convenient services like Circuit allow you to name your shipments so that you know what exactly is arriving.

Follow your POS Laju package from the store to your door and download Circuit Package Tracker for free now.

Follow your POS Laju tracking from the store to your door

Download Circuit Package Tracker for free now

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