Polar Express is a unique package shipping service that lets people buy international goods regardless of where the seller ships. Created in 1995, Polar Express serves Central Asia.
The primary purpose of the company is to give shipment options for people living in Central Asian countries, including:
- Kazakhstan
- Kyrgyzstan
- Tajikistan
- Turkmenistan
- Uzbekistan
Polar Express has offices in Russia and warehouses in Delaware and New Jersey. They also have locations in Toronto, Canada, Carrickmacross, Ireland, and Paris, France.
The company bridges the gap between United States-based sellers and Central Asian consumers with these global offices.
You can use Polar Express package tracking if you're buying from eBay or online stores that don't deliver to your location.
The company creates custom documents for any package to guarantee it gets to its destination without hassle. You can also use Polar Express package tracking through their site.
Polar Express package tracking
Over the past 27 years, Polar Express has grown to serve over 60,000 clients consisting of individuals and corporations. The company also has a 4,000 meters warehouse to store packages during transit.
With so many packages and customers, it's crucial that Polar Express shipment tracking is accurate. It helps clients know when to expect delivery and drivers to know their schedules.
If you've sent a package through Polar Express, you probably want to check the order status. You can track your package through the company with a tracking number.
How to find your Polar Express package tracking number
If you sent a package through Polar Express, you'd see the tracking number in your account. You can log in and see all packages you've shipped and their status.
People sending Polar Express packages can also share this tracking number with the intended recipient. That way, the sender and recipient can be aware of the proposed delivery date.
For people expecting a package from Polar Express, you don't have access to the same dashboard as the sender. You can't log in to check the status on the Polar Express website.
The seller should send you the tracking number when they ship your order. If you don't have the number, you can contact them to get it. Otherwise, you can't track your Polar Express shipment.
How to track your Polar Express package location
You can track your Polar Express package by visiting the delivery company's website. Sometimes Polar Express will deliver the package the entire way, but that isn't always the case.
Many shipping companies often let another transportation company take over in another country or for the last leg of the package's journey.
For example, you might ship your package via Polar Express, but the recipient gets delivery from FedEx, DHL, or UPS. In those instances, you'd check with the final courier company.
Using Circuit Package Tracker cuts out the need to check multiple sites while your package is in transit. You can use the site for the entire process.
Circuit Package Tracker will locate your package whether it's in the United States, Canada, United Kingdom, Europe, South America, or Australia.
Lost Polar Express tracking number
Polar Express tracking can be difficult if you don't have a tracking number. Find out what to do next if you've lost your package tracking number.
How to track a Polar Express package without a tracking number
Contact the seller if you've lost your Polar Express tracking number. They can email you the number so you can check the status of your package.
If the seller doesn't have the number or doesn't respond, contact Polar Express directly.
Solving Polar Express package tracking issues
It's only natural that you'll potentially have package tracking issues regarding international delivery. Troubleshoot your problem with the tips below.
Why you can't track your Polar Express package
Double-check your Polar Express tracking number to make sure you're inputting it correctly. If that's not the issue, contact the seller to see if the package is actually in transit.
You can contact Polar Express directly if you cannot solve the problem on your own or through the seller.
Why your Polar Express package is not updating or moving
Sometimes shipping companies have delays in their tracking apps. They're dealing with many aspects of the business at once, so tracking can fall by the wayside.
A third-party tracker like Circuit Package Tracker gives you updated information without glitches.
Polar Express package tracking status explained
Polar Express package tracking uses several different terms. Learn what each term means when you see it on your tracking status.
In transit
Your package has left Polar Express warehouses and is in transit.
Why your Polar Express package is still in transit
Sometimes it takes a long time for international packages to arrive. Give your package 14 days in transit before wondering if it's lost or missing.
How long a Polar Express package can stay in transit
Polar Express guarantees 14-day delivery, so your package will most likely be in transit that long. Contact the courier for more information if it's longer than 14 days.
Pending
Pending refers to packages with a shipping label that aren't yet in transit.
Why your Polar Express package may be pending
The seller might have created a shipping label with Polar Express, so the package is in the system. However, it hasn't shipped yet, so the package won't show as in transit yet.
Polar Express delivery times
These days, many shipping companies offer next-day or two-day delivery. This schedule means you might get a package very early in the morning or very late at night.
Knowing a company's set delivery times allows you to be home for the delivery. Polar Express has specific working hours for their deliveries.
Polar Express delivery times: What time will your package arrive?
Polar Express works from 8 am to 5 pm in Eastern time. They're open Monday to Friday, with no deliveries or customer service on weekends.
Remember that Polar Express follows these hours, but other shipping companies don't. If you ship with Polar Express, but they use DHL for the final leg, delivery times can change.
Using Circuit Package Tracker is the best way to know when your package will arrive. You'll get the latest updates from one app regardless of who's delivering.
How late Polar Express delivers
As Polar Express is only open between 8 am and 5 pm Eastern time, the latest they'll deliver is 5 pm on weekdays. You shouldn't expect packages at night or on weekends.
Checking your package status on a tracking app will help you know when to expect delivery. You can try to be home for it because you're alerted to a smaller time window.
International Polar Express delivery times
Polar Express has set routes when it comes to shipping from the United States. Depending on the method of shipping you choose, the package will travel one of these ways:
- The USA to Belgium to Russia
- The USA to Moscow
- The USA to Helsinki to Moscow
You can estimate your delivery date using their online calculator. Input any country of origin and any destination to get an idea of the shipment period.
Lost and missed Polar Express deliveries
It's inevitable that many people miss their Polar Express delivery due to working hours or other scheduling issues.
Tracking your package can prevent this problem. Lost packages are another problem. No one wants to worry about a lost package, especially when it's a long-awaited international delivery. Below you’ll find out how Polar Express handles it.
What happens if you miss a Polar Express delivery
Many people worry about what will happen to their package if they're not home for delivery. Like other shipping services, Polar Express tries to deliver the package again the next business day.
You'll know if you missed a package because there will be a delivery attempt notice on your door. You can then arrange for someone to be home to accept the package the next day.
Since Polar Express often uses other carriers to deliver the package on the final leg, you might get a notice from FedEx, DHL, UPS, or USPS.
You can always track your package through Circuit Package Tracker to keep an eye on the delivery date. Staying updated will prevent you from missing the delivery and waiting longer.
How long will Polar Express hold a package?
Polar Express is transparent about its storage policies. They will keep a package in a secure warehouse for two months for free. The warehouse has an alarm and video surveillance.
If you need to leave your package for longer than two months, you'll have to pay $5 a month for storage. This fee applies to each package if you have multiple items in the delivery.
The company will only hold your package for six months total.
If you're worried that you won't be home for a delivery, you can have Polar Express send your package to a local post office. You'll get a delivery notification and pick it up from there.
This option is ideal for many people because you don't have to worry about someone stealing an unattended package. Choose the package by post option to hold the package at the post office.
What to do if you haven't received your Polar Express package
Check the tracking status if you haven't received your Polar Express package. You might have expected the package on a specific day, but it got held up at a previous location.
You might notice that your package hasn't changed locations for several days. It might be stuck in customs, which you can wait out. If it doesn't move for over a week, contact Polar Express.
Sometimes tracking will say they delivered the package, but you don't see it on your porch or in your mailbox. In this case, you can contact Polar Express for more information.
Polar Express FAQs
Knowing when the company makes deliveries and what services they partner with helps you understand Polar Express package tracking.
You've learned a lot about Polar Express as a company, along with its delivery methods. If you need more information, check out the answers to these frequently asked questions.
Is Polar Express delivery fast?
Polar Express has relatively fast delivery for international service. They connect countries in Central Asia with the United States, Canada, Europe, the United Kingdom, and more.
Because of the distance between the countries of origin and the final destinations, it sometimes takes a long time to ship packages. Tracking the process helps you know when to expect it.
Polar Express tracking shipment through their site or Circuit Package Tracker gives you information on your package location. You'll have an estimated delivery date.
In general, Polar Express guarantees delivery in 14 days, maximum. However, issues can arise along the way, especially since you're dealing with customs.
While it's nice to have a 14-day window, tracking your package keeps you most up-to-date. Use Circuit Package Tracker to keep an eye on your package's progress.
Can I track my Polar Express package by address?
You can't track a Polar Express package by address using their website or other package tracking apps. However, you can set up other options to find out when packages are on the way.
Polar Express doesn't always deliver a package to your door. They don't have as broad a reach as DHL, FedEx, UPS, or USPS. So they often let another courier make the delivery.
In that case, you might be able to track your Polar Express package using your address.
If Polar Express uses UPS to finish your package delivery, you can sign up for UPS My Choice. You can get a free membership or sign up for a premium service for a $40 annual fee.
The free plan lets you track packages to your address without needing a tracking number. The premium service gives you the option to change addresses and delivery dates.
Pick your subscription type and fill in your personal information. Log in to UPS.com and click on the Tracking option in the top menu. It will show you all packages associated with your address.
Click on a specific package to see the estimated delivery date. You'll also see details about where it is now and what stops it made previously.
USPS has a similar offering called Informed Delivery. You create an account with your personal information and mailing address. You'll get to see all the mail coming to your house.
When you have a pending package, you can click on the tracking number in your dashboard. It will show you the package's path and its expected delivery date.
FedEx is the other shipping company that has an address tracking service. Register for FedEx Delivery Manager. Log in to see all the packages associated with your home address.
Each online address tracking service allows you to report a missing package. Instead of needing to file a report from scratch, you can select the missing package online.
The form auto-fills based on the tracking information compiled by the service. This feature streamlines the lost package process.
How do I know if my Polar Express package is stuck in customs?
Packages most commonly get stuck in customs because they don't have the correct documents. Major carriers will include an inventory list, so customs officials know that the contents are legal.
Polar Express fills out this paperwork and has all necessary documentation for customs. These forms will help your package go through customs with little delay.
Getting through customs can take as little as 12 hours and as long as two days without your package having a problem.
If your package doesn't clear customs, it can take much longer. Depending on the package volume, some packages will stay in customs for seven to ten days.
Sometimes, your package might get stuck in customs because you owe an import tax. You can find out about the delay by contacting customs for more information on the amount owed.
Your package won't always have customs duty. If the value doesn't exceed a certain amount, there's no need to pay a customs tax to import it.
For packages with customs duty, the recipient must pay the tax. Recipients must contact the courier to set up the payment and get the package out of customs.
Have your tracking number ready to give the courier. They will check on their end to see to it that the package made it to customs and is still currently there.
You can use Circuit Package Tracker throughout your package's journey. Even if it's stuck in customs, you'll be able to see where it is and how long it's been there.
Tracking your package every step of the way helps you know when to expect delivery. You're aware of the issue if something happens, like the package getting stuck in customs.
Follow your Polar Express package from the store to your door and download Circuit Package Tracker for free now.
