JNE Tracking

Track your JNE delivery anywhere in the world, in seconds.

Here's everything you need to know about JNE package tracking.

About JNE Express

JNE Express leads in shipping and logistics services in Indonesia. Founded in 1990, the company has a strong network across the country. 

JNE Express delivers to businesses and individuals and offers a wide range of services, including express shipping, same-day delivery, and next-day delivery. 

The company also has 60 branches worldwide. 

JNE package tracking

Package tracking has become an essential part of the process for anyone who has ordered something online. 

Tracking numbers allow customers to find exactly where their package will arrive. JNE package tracking is as easy as ABC if you're using a courier. 

How to find your JNE package tracking number

If you have ever shipped a package using JNE, you know that they give a tracking number so you can follow the progress of your order. 

But what if you can't find your tracking number? Here are a few tips for finding your JNE package tracking number.

  • First, check your email inbox. JNE will send you an email when they book your order, including your tracking number. If you can't find the email, try searching your spam folder.
  • Second, check the JNE website. You should find all of your recent orders when you log in to your account.
  • Third, check your shipping label. JNE prints the tracking number on the label, along with the JNE logo. If you can't find the tracking number on the label, you may find it on the receipt from your local JNE office.

How to track your JNE package location

Have you ever ordered something online and then spent the next few days (or weeks) eagerly checking the tracking information, wondering when your package will finally arrive? 

If you've ever shopped on JNE, you know that feeling well. 

Fortunately, there's an easy way to track your JNE package, so you always know where it is and when to expect it. 

The first step is to find your JNE order number. You can find this in your confirmation email after placing your order. 

Once you have your order number, head to the JNE website and enter it into the tracking tool. 

From there, you'll find your package's current location and estimated delivery date. So next time you're anxiously awaiting a JNE delivery, track it online and put your mind at ease.

Lost JNE tracking number

If you have lost your JNE tracking number, you can do a few things. First, check your JNE account. 

You may find your tracking number there if you have an account with JNE. 

Second, check your email. JNE may have sent you an email with your tracking number when you first shipped your package.

How to Track a JNE package without a tracking number

If you're expecting a JNE package but don't have the tracking number, there's no need to worry. There are a few simple steps you can take to track your package without a tracking number:

  1. Try checking your email for any shipping confirmation messages. These messages usually contain the tracking number, so you're all set if you can find one.
  2. If you can't find a shipping confirmation message, try logging into your JNE account. Once logged in, use the "My Orders" tab to find a list of all your recent orders. If the order containing your package is listed here, it will have a tracking number next to it.
  3. If you still can't find your tracking number, contact JNE customer service.

They should help you track down your package and give you the necessary information.    

Solving JNE package tracking issues

You may have a few issues when tracking your JNE package but don't know how to solve them. Here's how you can solve the most common JNE package tracking issues. 

Why you can't track your JNE package

JNE is one of the most popular shipping companies in Indonesia. But if you've tried to track a JNE package, you know it can be a frustrating experience. 

The company's website is often down, and the tracking information is often inaccurate or outdated when it is working. So why can't you track your JNE package?

There are a few reasons:

  • First, JNE doesn't use GPS tracking like other shipping companies. Instead, it relies on a manual tracking system, which is far less accurate. 
  • Second, JNE doesn't have real-time data on where its packages are. That's because the company only updates its tracking information daily, at midnight. So if your package is in transit during the day, you won't find it on the website until the following day. 
  • Finally, JNE doesn't share its tracking information with other companies. That means that if you're using a service like Amazon or Alibaba, you won't track your package once it's been handed over to JNE.

Why your JNE package is not updating or moving

There are various reasons why your JNE package is not updating or moving. 

One of the most common reasons is that the shipping company has not gived an update to the tracking information. 

Another possibility is the package is sitting in a sorting facility and is not ready to be delivered. 

It is also possible that the tracking information has not been updated because a local courier rather than JNE delivered the package. 

While it can be frustrating to have a package stuck in transit, there are a few things that you can do to track down your missing order. 

First, check with your local post office to find if they have any information on the whereabouts of your package. 

You can try contacting JNE directly if they cannot give helpful insights. Ensure your tracking number is handy so they can quickly find your order. 

With patience and persistence, you should find out what happened to your JNE package.

JNE package tracking status explained

When you're tracking your JNE package, you will find that the status is either in transit or pending. But what does that mean?  

In transit

When a JNE package is In transit, it is on its way to the destination. 

For example, the package may be in the process of being delivered by JNE, or it may be in transit between JNE and another carrier. 

Depending on the shipping method selected, the package may take a few days to arrive at its final destination. 

If you are tracking a JNE package, you can check the package's status at any time to find where it is In transit.

Why your JNE package is still in transit

There are several reasons why your JNE package might still be in transit:

  1. JNE relies on a network of independent contractors to pick up and deliver packages, so there may be a delay if enough drivers are unavailable.
  2. JNE does not guarantee delivery times, so your package may be delayed due to heavy traffic or bad weather.
  3. JNE does not give tracking information for packages, so you will be unable to find where your package is or when it is expected to arrive.
  4. JNE does not offer refunds for late or lost packages, so you may need to wait patiently for your package to arrive.

However, by understanding why your JNE package may still be in transit, you can be prepared for any delays and plan accordingly.

How long a JNE package can stay in transit

JNE is one of Indonesia's most famous shipping companies for its efficiency and reliability. But how long can a JNE package stay in transit before it is considered lost? 

The answer depends on several factors, including the type of service used, the destination, and the weight of the package. 

If you're expecting a JNE package, be sure to track its progress online so you can be prepared to get it as soon as it arrives.


If you've ever ordered anything online from Indonesia, chances are good that you've used JNE. 

JNE is one of the country's leading shipping companies, offering various shipping options to meet your needs. 

However, you may have noticed that sometimes your package will show up as "pending." So what does that mean?

It means your package is in transit and hasn't been delivered yet. This isn't necessarily bad; it means it's on its way. 

However, if your package has been pending for a while, you may want to check with JNE to find if there are any delays. 

Sometimes packages can get held up in customs or something similar. However, your package will usually arrive eventually, and you'll track it every step. 

So if you find your JNE package pending, don't worry too much - it's probably on its way.

Why your JNE package may be pending

There are a few reasons why your JNE package may be pending:

  1. It's possible the package hasn't been assigned to a driver yet. JNE assigns packages to drivers based on their location, so if your package is in a remote area, it may take a bit longer to get assigned.
  2. The driver may wait for additional packages in your area before making the trip to deliver your package. This makes sure that the driver can make multiple deliveries in one trip, which is more efficient and helps keep costs down.
  3. It's possible that there was an issue with the address or other information on the package, which caused delivery delays.

If you're unsure why your JNE package is pending, you can contact customer service for more details.

JNE delivery times

JNE promises to deliver packages within one to seven days, and it often delivers even quicker. 

The company has an extensive network of shipping locations so it can quickly get packages to its destinations. 

In addition, JNE offers to track information so customers can always know where their package is. As a result, JNE is an excellent choice for anyone who needs fast, reliable shipping.

JNE delivery times: what time will your package arrive?

JNE is one of the largest and most popular delivery services in Indonesia. But what exactly are their delivery times? 

How long does it take for a package to arrive once JNE ships it? And what if there are delays? Here is everything you need to know about JNE delivery times.

JNE packages usually arrive within one to seven days. However, this is not a guaranteed delivery time, and delays can often occur, especially during busy periods.

Overall, JNE is a fairly reliable delivery service. 

However, their delivery times can be pretty unpredictable, so it is always best to allow for some extra time when ordering anything that needs to be delivered urgently.

How late JNE delivers   

How late does JNE deliver? Can you expect your JNE package to arrive at your doorstep at midnight?

The answer is: it depends. JNE offers to deliver your package as late as 11.59 pm. So if you need your package delivered as soon as possible, you'll want to choose the overnight option. 

However, if you're not in a rush, you can choose a less expensive shipping option and still get your package within a few days.

International JNE delivery times

JNE also gives international shipping, and they can ship to many countries worldwide. 

Delivery times for international orders vary depending on the destination country, but JNE can usually deliver within one to seven days. 

Therefore, JNE is an excellent choice for those who need fast and reliable delivery times for their international orders.

Lost and missed JNE deliveries

JNE gives package tracking for their customers so they can find where their JNE deliveries are at any time. 

However, JNE sometimes makes mistakes and delivers packages to the wrong address. 

If a JNE package is lost or delivered to an incorrect address, the customer can contact JNE customer service to request a refund or resend.

What happens if you miss a JNE delivery

If you miss a JNE delivery, the driver will leave a card telling you where you can pick up your package. You can usually pick it up at a nearby JNE office or agent within a few days. 

However, if you cannot pick up your package within that time, JNE will return the package to the sender. 

So if you're expecting an important delivery from JNE, be sure to be home when they arrive or make arrangements to pick up your package as soon as possible.

 How long will JNE hold a package?

JNE will hold a package for a few days after they have notified the recipient of the delivery. 

If the recipient does not claim the package during that time, JNE will send the package back to the sender.

You can contact JNE customer service to extend the hold duration if you are the sender. The maximum hold period is seven days. 

After seven days, if the package is still not claimed, JNE will automatically return the order to the sender.

What to do if you haven't got your JNE package

First, check the tracking information JNE gave you when placing the order. The information will give you an idea of where the package is and when it will arrive. 

If it's been more than a few days since the expected arrival date, you can contact JNE customer service to inquire about the status of your package. 

They may give you additional information about where it is and when you can expect to get it.

 Sometimes, they may even resend the package if it has been lost or delayed in transit.


These are some of the frequently asked questions about JNE package tracking.

Is JNE delivery fast?

Yes, JNE delivery is quite fast. The tracking system is also very efficient so you can always check where your package is.

Can I track a JNE package by address?     

 You can track your JNE package by address using the JNE tracking system. First, enter your package's tracking number into the system and your mailing address.

 The tracking system will give you up-to-date information on the status of your package, including its current location and expected delivery date. 

You can also sign up for email or text alerts to get updates on your package's status without having to log into the tracking system.

How do I know if my JNE package is stuck in customs?

There are a few things that you can do to check if your JNE package is stuck in customs. The first step is to check the tracking information for your package.

 If the tracking information shows that your package has not moved from the last tracking update, it is likely that it is still in customs. 

Another thing you can do is contact JNE customer service and inquire about the status of your package. 

They will tell you if there are any issues with your package and why they have not delivered it yet. 

Finally, you can also check the website of the customs office in your country to find if there are any updates on your package. If there are no updates, then it is likely that your package is still stuck in customs.

Follow your JNE package from the store to your door and download Circuit Package Tracker for free now.

Follow your JNE tracking from the store to your door

Download Circuit Package Tracker for free now

Download on the App Store
Get it on Google Play
Circuit Package Tracker free mobile app