If you’ve ever considered sending a package to or within Belgium, chances are you’ve used Bpost. The state-owned postal service sends domestic mail and packages to every part of Belgium and internationally.
To keep tabs on your An Post deliveries, all you need to do is select the type of service you need to get Bpost tracking. It also means you’ll always be available to collect your package.
Below, I’ll define Bpost tracking and cover the difference between status updates. Then I’ll explain how to find any issues and resolve them.
Bpost tracking
Bpost tracking is available for standard and next-day packages sent within Belgium and other European Union countries, so you always know where your package is and at what status.
How to find your Bpost tracking number
Your Bpost tracking number is usually between 10 and 30 characters with a mixture of letters and numbers. Some examples include:
- Twenty-four digits starting with 3299 or 3232. For example, 329998745632147852365873.
- Eighteen numbers starting with 3232. For example, 23256984521032569.
- Thirteen characters start with two letters (CE, EE, CD, CZ) and end with two letters. For example, EE123456789BE.
- Twenty-seven characters, starting with JJBEA. For example, JJBEA2356412012365478896541.
You cannot track your package without your Bpost tracking number. Whether sending or receiving a package from Bpost, you’ll find it here:
- Consignment ticket
- Receipt
- Seller’s confirmation email
If you can’t find your tracking number, the best way is usually to contact the sender and ask them for it. You can also contact Bpost customer care for help.
How to track your Bpost tracking location
Along with Circuit Package Tracker, Bpost offers several options to find your package location with your tracking number, including Track and Trace with your barcode and PostalCode.
The easiest way is to enter your tracking number into the search above. You’ll find where your Bpost package is, at what status, and an estimated delivery time if you have one.
Lost Bpost tracking number
It can be frustrating not to know where your package is or when it will arrive. If you've lost your Bpost tracking number, there are a few things you can do to find it.
- Check for a confirmation email from the sender or seller in your inbox and junk folders.
- If you can't find it, contact the sender, as they should have a record of your tracking number.
- Contact Bpost Customer Care.
How to track a Bpost tracking package without a tracking number
You can't follow a Bpost package without your tracking number. The fastest way to find it is to contact the sender and ask them for it. You can also contact Bpost Customer Care for help.
Solving Bpost tracking issues
Not knowing where your package is can be difficult if you’re having Bpost tracking issues. The good news is, there are a few reasons for this that you can quickly fix.
First, check you’re adding the correct tracking number in Circuit Package Tracker—this is the most common reason for Bpost tracking issues. If this doesn’t work, learn how to diagnose and fix other typical problems below.
Why you can't track your Bpost tracking package
Along with typos in entering your tracking number, other reasons you can’t track your Bpost packages may include network problems or technical difficulties. Bpost quickly resolve these.
You may also try tracing your package too soon after the seller sends you confirmation. In this case, wait up to 24 hours for Bpost to scan the package.
Why your Bpost tracking package is not updating or moving?
After the seller sends you a tracking number, there may be a lack of progress on the route for a few reasons.
The first (and most likely) is after a Bpost courier collects your package, they can only update your tracking information when they scan it. Sometimes you can experience a delay between your package pickup and when the courier scans it into the next facility on the route.
Technical problems can also cause tracking information to stop updating. If this happens, contact Bpost Customer Care, and they will help you solve the problem.
Also, on rare occasions, the location can freeze due to GPS issues. In this case, try refreshing the tracking page after a few minutes, and the information should update.
Bpost tracking status explained
The tracking information for your package goes through different stages as its Bpost delivers it. Luckily, Bpost tracking statuses are straightforward. Learn the most common statuses and how to fix any issues below.
In Transit
After Bpost collects your package from the sender, they will scan your order and update your tracking status. At this stage, you'll find your package is "in transit" and on its way.
How long Can a Bpost tracking package stay in transit?
The delivery time for Bpost tracking depends on the distance your package must travel. Delivery usually takes one to three business days for domestic delivery within Belgium.
Delivery usually takes three to five business days for international delivery. However, it can take longer if customs need to clear your package.
Why your Bpost tracking package is still in transit
If your Bpost package is taking longer than expected, don't panic. There are a few reasons why this might be the case.
For instance, customs may be holding your package for checks at a country border, or the destination may be difficult for Bpost to get to.
Contact Bpost Customer Care if your package takes longer than the estimated delivery time.
Pending
Bpost will update your tracking information from “in transit” to "pending" when it arrives at a hub. At this stage, Bpost is sorting and preparing your package for delivery or the next step of your delivery route.
Why your Bpost tracking package may be pending
Bpost hubs should not have your order for more than 24 hours. There may be a problem with the delivery address or package if it is still pending.
Contact Bpost Customer Care if you're concerned about your package's “pending” status.
Bpost tracking delivery times
Bpost tracking times: what time will your package arrive?
Delivery times for Bpost tracking can differ, and international delivery time will vary depending on the destination.
For instance, it usually takes three to five business days for Bpost to deliver packages from Belgium to the United States.
Domestic deliveries take between one and five days for Bpost to deliver within Belgium, and usually between 9 am and 6 pm for residential addresses.
Bpost delivery time is usually between 9 am and 5 pm for business addresses. You can track your package's delivery progress with Circuit Package Tracker or on the Bpost website.
International Bpost tracking delivery times
There is no exact standard delivery time for international Bpost tracking packages. The delivery period depends on the destination country and its customs process.
In addition, Bpost uses a network of courier companies to deliver to other countries. So the exact delivery time also depends on which service Bpost handed your package to. The courier responsible for delivering your package should contact you with an ETA in this case.
Lost and missed Bpost tracking deliveries
Sometimes deliveries go missing—although uncommon, Bpost is no exception. You can consider your package lost if it has been more than ten days since your estimated delivery date and the Bpost has not updated the tracking status. Here’s what you need to do.
What happens if you miss a Bpost tracking delivery?
Within Belgium, Bpost will leave a card if you miss your delivery. The card will have instructions on rearranging the delivery or picking up your package from a Post Office or PostPoint.
How long will Bpost tracking hold a package?
Bpost will hold and return your package to the sender if you fail to collect your delivery within ten days. The Bpost delivery driver will leave a card with more information if you miss your delivery on the first attempt.
Contact Bpost Customer Care if you have any questions or need help.
What to do if you haven't got your Bpost tracking package
Bpost tracking means they will unlikely lose your order, but you will be alerted if this happens. In any case, there are a few steps you can take:
- Use Circuit Package Tracker to check customs aren’t holding the package or that you did not miss the delivery.
- Contact the sender to ask if they have any extra information.
- If the sender cannot help, contact Bpost Customer Care and ask them to investigate.
Bpost tracking FAQs
Whether you are waiting for a package or are a merchant sending orders through Bpost, there are a lot more questions you might have about Bpost tracking.
Below, we’ve answered some of the most common tracking questions you may have. You can also check the Bpost FAQ for more general help.
Is Bpost delivery fast?
Bpost delivery is fast for domestic deliveries within Belgium. It takes between one and five days for Bpost to deliver packages between the hours of 9 am and 6 pm.
However, international delivery times can vary. Bpost hands the package to partner networks in the destination country to complete, and you must expect to wait up to ten days as standard.
Can I track Bpost packages by address?
You cannot track your Bpost package by the address. If you lose your Bpost tracking number, the fastest way to find it is by contacting the sender.
You can also contact Bpost Customer Care if the sender cannot help.
How do I know if my Bpost package is stuck in customs?
Your Bpost tracking status will state if customs has your package. You can check this using your tracking number and Circuit Package Tracker.
Usually, the customs office clears your package within a few hours and notifies you if they choose to hold it for longer. Contact your local customs office if they hold it for more than two days without sending you a notification.
