Qxpress package tracker

About Qxpress

Qxpress leads the way in Singapore's logistics and courier industry, offering package, mail, and logistic services nationally and internationally and various services for warehousing in eCommerce.

Additionally, they offer international delivery services in Asia and have distribution channels to Singapore, Indonesia, Hong Kong, Malaysia, Japan, China, and other major countries.

If you ordered a package through Qxpress, it's essential to know what to expect—when your order will arrive, and other details about your Qxpress tracking.

You may have some complications, such as a lost package, a package stuck in customs, a lack of updates, a package stuck in transit, and more.

This article will explain Qxpress tracking and tell you about the common tracking issues that occur during the sending process and how to resolve them.

Qxpress tracking

You can use your Qxpress tracking number with their website to tell you where your package is from and when it gets sent until it reaches your door.

Your Qxpress tracking number is usually 12 characters. It can differ depending on the location that it's going to, but it's always a combination of letters and numbers.

Here's an example: QBP154581678

How to find your Qxpress tracking number

Qxpress does not fulfil your delivery themselves. When Qxpress gets your order from the seller, they will send a record of your tracking number to a carrier partner, such as FedEx.

Then, the merchant will email you your tracking number and the courier's name, who will complete your delivery.

If you've lost your Qxpress tracking number, you can contact the company you bought your item from for help.

How to track your Qxpress package location

You can create an account on the Qxpress tracking website to find where your package is and its status. Be aware that once Qxpress passes your package to its courier partner, you may no longer track it.

Instead, track your Qexpress package from the store to your door with Circuit Package Tracker.

Lost Qxpress tracking number 

Have trouble finding your tracking number? Try searching through your recent emails and check your spam folder.

If you cannot find it, contact Qxpress—remembering to choose the English option. The customer service team should get back to you within three days.

How to track a Qxpress package without a tracking number 

If you don't have your tracking number, it's almost impossible to track Qxpress orders.

your tracking number is crucial for any system to identify and determine your package's location as it moves from warehouse to warehouse.

The best thing to do is contact Qxpress with your personal information such as an address, name, and so on. Qxpress can then use this to find the tracking number from their database.

Solving Qxpress tracking issues

Because Qxpress ships locally and internationally, it is critical to find out the most likely cause of the problem if you have issues with Qxpress tracking.

On the local level, the problem could be that you weren't home for the first delivery, bad weather, a wrong address, and more.

Qxpress acts as a middleman between retailers and carriers for international orders. So there are many reasons you can have issues tracking your packages.

Why you can't track your Qxpress package 

Sometimes, after a few days, you can ask yourself, "why can't I track my Qxpress package even with your tracking number?

Don't fret; the issue likely stems from a logistics problem. Your package can take some time to get placed into the system.

Other times, you may be unable to track your Qxpress package because there's no package to track, and the system can't trace the number.

It may take a few days for the company to enter the details into their database after they've got your package; that's probably why you can't track your package immediately.

Why your Qxpress package is not updating or moving 

If you were tracking your package and it suddenly it stops, the problem may be that Qxpress gives your package to the courier responsible for the final delivery. In this case, the chances are you won't get any more updates until the day that they attempt your delivery.

Wait for three business days from the last time you had an update before contacting the courier company holding your package.

Qxpress tracking status explained 

Remember that there are several statuses that you can find when you use your Qxpress tracking number. Below are two common statuses that may cause concern if they haven't changed in a few days. 

In transit 

When you use your tracking number and find it's in "In transit," this is a good thing. It says that your package is on its way and there aren't any problems.

If your package is inside your estimated delivery time, there's no reason to worry about an "in transit" status.

Why your Qxpress package is still in transit

Choosing a cheaper sending option will take longer for Qxpress to send your package. Express sending, next day, and same day will always be faster delivery options.

Transit times also change according to how far apart the start and destination countries are.

You can contact Qxpress if you think your package won't arrive on time.

How long can a Qxpress package stay in transit?

Since Qxpress specializes in large cargo orders, there aren't usually instances where your package will be in transit.

For example, some special goods, like radioactive materials, machinery, and more, must reach the destination as quickly as possible.

If your package is in transit for an amount of time longer than expected, contact Qxpress customer service for help. 


A " pending " package can mean that your package is getting passed to the final delivery courier once it arrives at the airport for pickup. The new courier service can take some time to register your package into their system. 

Why your Qxpress package may be pending

There are a few reasons for your Qxpress tracking order to say "pending". It takes two to three days for a deivery courier to update their system.

Since air cargo companies are using aircraft to transport your orders, any problems that may happen might not be directly related to your package. It could be that the weather is dangerous, causing the plane to get delayed as it waits for clearance to travel..

This type of delay doesn't usually happen unexpectedly, so the company will have told the sender that there's a possibility the order could arrive later than expected. In that case, they'll give you a delivery window instead of a specific date and time.

Other reasons for statuses that read "pending" for too long can be that there was a problem with the order in terms of improper documentation, but that doesn't generally occur.

You can contact Qxpress customer service if you have concerns, as they are always available to help. Usually, a ‘Pending’ status updates within 24 hours. 

Qxpress Delivery times 

How long it takes for your Qxpress delivery to arrive depends on when and where the pickup and dropoff locations are, and if your package is an international or domestic order. 

Qxpress delivery times: What time your package will arrive 

Here's an example of the time frame offered by Qxpress on their website.

  • Next-day pickup: If the recipient places the order before 9.30 pm, they can pick it up between 8 am and 11 pm The following business day.
  • Scheduled delivery: Within one to two business days to the specified coverage areas, the carrier delivers between 8 am and 11 pm.

How late Qxpress delivers 

Qxpress lets customers get their orders immediately with pickup services. They’re available from 9 am to 6 pm on business days and from 9 am to 1 pm on Saturdays.

Qxpress deliver all packages from Monday to Friday between 9 am and 6 pm. There are no deliveries on holidays and weekends. 

International Qxpress delivery times 

With Qxpress, international deliveries occur within seven to ten business days to most destinations worldwide..

They don't have a specified time to deliver the cargo, as it depends on your location, customs clearance, how heavy the order is, and if you pay for standard or expedient services..

Of course, the closer you are to the pickup hub, the quicker you'll get the freight. 

Lost and missed Qxpress deliveries

Since Qxpress works with such large orders, it's not usually an issue of your package getting lost in the mail. However, it's not impossible, just unlikely..

If your package gets lost, you could contact their customer service department directly for further help and file a claim.

If it gets lost after the point of dropoff, you'll have to contact the last known carrier for more tellation.

What happens if you miss a Qxpress delivery?

There are two protocols for dealing with a missed domestic delivery and a missed international delivery. 


If you're not at home or your warehouse when a delivery attempt occurs, you'll have to contact the carrier that tried to make the delivery..

They may instruct you where you can pick it up if there is a nearby depot, or they might attempt to redeliver your package the following day..

You must communicate clearly and understand when they're going to arrive so that you don't continue to miss the order and it gets returned to the sender. 


For home deliveries within the Qxpress coverage area, if you're not available when Qxpress arrives, they'll try up to three times to deliver your package.

They're willing to do this over five working days from the expected delivery date when your package reaches your country.

That means that if your tracking number shows that your delivery should occur tomorrow, and you're not home, you have five business days from then to accept your package.

If they cannot contact you or coordinate a time to get your package, it goes back to the warehouse of origin, where you'll have to make arrangements to pick it up. 

How long will Qxpress hold a package?

Qxpress doesn't hold international packages. They arrange to transfer the order to the next delivery company, and it's their responsibility to deliver your goods..

For domestic packages, the standard procedure is that a company will try a few times to deliver a package before they return it to the sender or take it to the nearest depot..

Depending on your location, they'll give you a set time to come to get the order. 

What to do if you haven't got your Qxpress package 

If you didn't get your Qxpress package and a few days have passed beyond the expected delivery date, give them a contact for domestic freight orders..

They should  let you know more details about why it's taking longer than usual or what you can expect moving forward..

For international deliveries, contact the company that had your package Qxpress reached the destination country. 

Qxpress FAQs

If you're short on time, check out the responses to a few of the most commonly asked questions regarding Qxpress tracking.

Is Qxpress delivery fast? 

Qxpress delivery is very fast and efficient. On average, they can deliver domestic packages as soon as the same day or the next day and large international cargo orders within two weeks. Often the cargo will arrive within ten days or less, depending on your location. 

Can I track a Qxpress package by address? 

Using an address, you can't figure out where your cargo order is. The purpose of your tracking number is to serve as a unique identifier that can find your order wherever it is in the world..

With all your packages and freight orders that move worldwide daily, every one of them must have a specific number that keeps track of its movement.

Qxpress can assist you with domestic packages if you give them your address to find your tracking number. It's possible that they can use the information to find your details in their database.

For international orders, it's more difficult once the order leaves its possession. 

How do I know if my Qxpress package is stuck in customs?

Your Qxpress tracking number will display information about your package, including if it doesn't meet the standards for customs clearance. In these situations, you might find notes accompanying the notification, such as "incorrect address" or "unpaid fees.

If this happens, contact the customs office to ask about why your package has been held and what you must do for them to release it.

Usually, orders go through customs within 48 hours. The sender might help you if it's a documentation issue; otherwise, you'll have to coordinate with the local customs authorities. 

Follow your Qxpress package from the store to your door and download Circuit Package Tracker for free now.