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FirstMile is a complete front-end solution for domestic and international shippers in eCommerce and direct-to-consumer industries. They offer eCommerce shipping, order fulfillment, multi-carrier eCommerce, and returns management.
FirstMile is based in Salt Lake City, Utah. They ship to over 220 countries and offer from expedited to economy services.
FirstMile offers full tracking with delivery confirmation. They work by using an algorithm that shops for price and service, sending the right label that assures the best combination of price and service
FirstMile uses local, regional, national, and international carrier networks, such as the United States Postal Service (USPS), Federal Express Corporation (FedEx), the United Parcel Service (UPS), and Dalsey, Hillblom, and Lynn (DHL).
You cannot track a FirstMile package without a tracking number.
However, you can find your package if you know what company the package is being shipped though. The most common couriers that FirstMile uses is USPS, FedEx, UPS, and DHL.
For USPS, you can sign up for USPS Informed Delivery. This will let you know anytime you have mail or a package coming to a registered address.
FedEx offers the FedEx Delivery Manager, which works in the same way as USPS Informed Delivery. If you have a reference number and the date the package was shipped, you can use this information to look up tracking information with UPS.
Most of these services will also allow you to reschedule a delivery, or even allow you to submit an electronic signature in the event that your FirstMile package needs a signature for delivery.
Circuit Package Tracker offers similar tracking to FirstMile. For both, you will need to have the tracking number to get the most recent information. If you do not have the tracking information, but you know the courier delivering the package, you can use the individual trackers of the courier instead.
Since FirstMile uses a variety of couriers to deliver packages, the times when your FirstMile package will arrive largely depends on the courier delivering it.
USPS items are delivered between 8 AM and 5 PM. USPS does not deliver on Sundays or Federal holidays.
FedEx delivers between 8 AM and 8 PM. UPS delivers between 9 AM and 7 PM for residential addresses, and by the close of business for commercial addresses.
DHL delivers between 8 AM and 6 PM but does not deliver on weekends or holidays.
FirstMile uses several couriers to offer the best price and service. Because of this, there is no guaranteed time of delivery for international packages. Depending on the courier, international deliveries can take anywhere from the next day to 10 days or longer.
The timeframe for holding a package depends on the courier.
FedEx will hold a package for up to seven business days. DHL will also hold a package for seven business days, or longer if they have been contacted by you and have an agreed-upon pick-up day. UPS only holds packages for five business days. USPS will hold a package for a maximum of 15 business days.
If you anticipate not being home for a FirstMile delivery, especially for an extended period of time, it may be best to request a package hold. This will help keep your FirstMile package safe until you are able to have it delivered or until you can pick it up.
Signing for a FirstMile package is as easy as being home during the delivery and meeting the driver at your door.
Depending on the courier, the driver may ask to see a photo ID. You will typically sign on an electronic device that the driver has. If you won’t be able to sign for a package, you might be able to give an electronic signature directly through the courier's website.
You have the ability to do this with USPS, FedEx, UPS, and DHL. UPS allows you to sign via an app available for both Android and Apple devices. USPS and FedEx both have delivery management accounts that you can sign up for that allow you to submit an electronic signature.
Simply enter your tracking number and Circuit Pckage Tracker will automatically detect who the courier is. Circuit also offers a mobile app for both Apple and Android. Both the website and the app will be able to give up-to-date tracking information, including delivery confirmation.
The first thing to do is check the tracking information. If the tracking information shows that the package was delivered, then check your surroundings, including neighbors, to see if the package may have been misplaced or delivered to an incorrect address.
If you are still not able to find the package, then you will need to file a claim with FirstMile.
To do this, visit the FirstMile Claims Policy and FAQs. There you will find detailed information on the steps needed to file a claim, including any documentation you may need to have.
When you can submit a claim depends on how the package was shipped. You typically will have to wait a certain number of days with there being no updates to the tracking information prior to being able to submit a claim.
If FirstMile loses your package, you will need to go through the same process as claiming for a lost package.
If the investigation shows that FirstMile lost the package, your reimbursement will depend on the weight of the package.
Packages under one pound are covered up to $50. Packages over one pound are covered up to $100. The sender has the option to offer additional insurance, though this will increase the overall cost of shipping.
If you happen to miss your FirstMile delivery, you may notice that the tracking information changes to read “attempted delivery.” Depending on the courier, a second attempt at delivery may be made automatically.
If not, you may get a door tag from the courier that informs you that your package was attempted and is being held at a nearby facility.
If this is the case, you should contact the number on the door tag to make arrangements to obtain your package.
You can either pick up your package in person by bringing the door tag and your government-issued photo ID, or you can request redelivery during a time in which you know you will be home to receive the package.
FirstMile packages can arrive at different times of the day depending on who the courier is.
Typically, packages will arrive no sooner than 8 PM and no later than 9 PM, except on holidays. USPS does not deliver on Sundays or Federal holidays. DHL does not deliver on the weekends. If the delivery is to a commercial address, then you can expect it to arrive by close of business and not later. You can check the FirstMile package tracker for the most up-to-date information, including estimated arrival times.
Determining where your FirstMile package is at is best done by entering the tracking information into the FirstMile package tracker. This gives the most current information. You may see that your package is at a certain warehouse, in transit, or out for delivery.
The FirstMile tracking number is going to be located in different locations based on the type of courier and service used.
For USPS, the tracking number is located in the bottom box underneath the barcode.
For FedEx, the tracking number is located in the bottom box above the barcode.
For UPS, the tracking number is located in the third box, almost the center of the label. This tracking number is also above the barcode.
DHL tracking numbers are usually located just beneath the barcode and are 10 digits in length.
The most common reason for your FirstMile package to not be moving is because it is in transit from one destination to the next and has not been scanned yet.
Once the package arrives at the new destination, it will then be scanned, and the tracking information will be updated accordingly.
The best example of this is when the package arrives at the courier’s warehouse but must then travel to another warehouse before being placed on the truck for final delivery.
A pending package means that information has come in that has hanged the estimated arrival time of the package. This can happen in cases of inclement weather, where the package may be stuck at a warehouse until the weather is clear.
A pending status can also happen if the courier has received information that would change the final destination of the package.
Find your FirstMile delivery, anywhere in the world. Follow your package from the store to your door and download Circuit Package Tracker for free now.