About Estes Express
Estes Express is a Richmond-based company with over 270 terminals in the US, Canada, and Mexico. The courier employs more than 21,000 people, including over 9,000 drivers.
Estes Express has been around for over 90 years and is actively working on expanding its network. Services include less-than-truckload sending, last-mile delivery, and international sending, thanks to Estes Express’s affiliate partners.
The courier recently opened a new facility in the Dallas area and is also adding terminal doors to extend the capacity of existing facilities.
Estes Express package tracking
Estes Express tracking is a convenient online platform you can use to find your orders. This tool helps you track where your package is, gives you an estimate of when it will arrive, and tells you the status of your order.
How to find your Estes Express package tracking number
Before using the Estes Express order tracking tool, you’ll need to find your tracking number. Your tracking number is a unique code associated with each package the courier handles.
When your order reaches a terminal or another node on its journey, an Estes Express employee will scan each package. The courier makes this information available with its package tracking tool.
You can use seven different types of tracking numbers to find a package with Estes Express:
- Your Progressive Rotating Order or PRO number is a ten-digit number you can find on your bill.
- Estes Express will give you an Interline PRO number for international deliveries to track your package as it travels across different courier networks.
- You’ll also get a bill of lading when you book an order with Estes Express. This document lists your order's content and a unique bill of lading number you can use to track your package.
- If you’re sending an order with several packages, Estes Express will give you a load order number you can use to track the entire order.
- Estes Express has a convenient online platform where you can book orders. You’ll get a unique buy order number when creating a new order. You can use this number to track your package.
- You’ll also get a unique pickup ask for a number if you schedule a pickup with Estes Express. You can use this number to find when your pickup driver is arriving and to continue tracking your package once a driver picks it up.
- Some orders have an optional EXLA-ID number that you can use to track your package.
The best way to find your tracking number is to check the bill you got when you paid for the order.
You can also log into your My Estes account to find recent orders and track your packages. You can find a summary of orders on your homepage, but you can also open the Track Down menu to access more details.
How to track your Estes Express package location
When wondering, “how do I track my Estes Express package?” the easiest way is to log into your My Estes account.
You’ll find a list of your most recent orders, and you can use on a package to find its current location.
You can also track your package with the online order tracking tool. Select the type of tracking number you want to use from the drop-down menu, enter your tracking number, and hit Search.
Lost Estes Express tracking number
Keeping track of every order’s detail can be challenging, especially if you work with high volumes.
Thankfully, Estes Express has some tools you can use to track your package, even if you’ve lost your tracking number.
How to track an Estes Express package without a tracking number
If you don’t have a tracking number for an Estes Express order, your best option is to log into your My Estes account or create a My Estes account if you don’t already have one.
You can also try entering different types of tracking numbers. If you don’t have a PRO number for your order, try finding your original pickup ask for the number or load order number for your entire order.
Checking your mailbox for an email confirmation is also a good way to find a lost tracking number.
Solving Estes Express package tracking issues
Is the Estes Express tracking tool returning an error message? Read on to learn more about solving tracking issues with this courier.
Why you can’t track your Estes Express package
There are a few issues that could prevent you from Estes Express package tracking:
Wrong tracking number
This courier lets you use seven different types of tracking numbers. Double-check the number you’re using and make sure you have selected the right type of number from the drop-down menu.
If your PRO tracking number doesn’t work, try your bill of lading number or your load order number.
Inactive tracking number
You can schedule pickups with Estes Express. You’ll get a pickup to ask for a number immediately, but this number might not become active right away.
There is also a delay between when a driver picks up your package and when the tracking information becomes available, which could explain why your tracking number isn’t working.
Estes Express relies on a modern digital platform to track real-time orders. While this tool is reliable, tech issues can happen.
If you cannot track a package, try again in a few hours. Clearing your browser’s cache can also resolve some tech issues on your end.
If you cannot track your package, your best option is to contact Estes Express.
Why your Estes Express package is not updating or moving
When checking your tracking number, you might notice that your package hasn’t moved in a while. Since Estes Express offers fast deliveries, including next-day delivery on 7,000 routes in North America, a package that is not updated or moving is unusual.
Different issues can cause your package to stop moving:
The courier doesn’t have your package
If you’re tracking an item you bought, the sender may have scheduled a pickup, but the courier doesn’t have your package yet.
You can use the pickup ask for number to find when the courier will pick up your package, but there is usually a delay after this step.
The driver will bring your package to a nearby terminal, and you should find your order moving again once an employee scans it to confirm the reception.
The courier is planning the best route
Estes Express has an extensive network with over 270 terminals and thousands of trucks.
The courier often recalculates sending routes to avoid unforeseen delays or optimize sending times.
Your package might stop moving while the courier figures out the best route for the order.
The package wasn’t scanned properly
Package tracking systems rely on scans to share information about a order’s location.
Employees typicontacty scan packages when they reach a terminal, when a driver loads them on a truck, or when handing them over to a third-party courier.
If an employee doesn’t scan a package properly, the tracking won’t move for a while.
Route or terminal issues
Your package can also stop moving due to issues with a route or terminal. Estes Express has a terminal findup tool you can use to find contact information for each facility.
If your package has been at the same terminal for a while, contact the facility to find if there are delays.
The order is international
Estes Express will hand your package to a third-party partner for international routes.
This affiliate courier will give tracking information, but you might find a delay while the foreign courier takes over the order.
Customs is another common cause for your package not moving. Packages usually go through customs within one to three days, but this process can take longer.
Lastly, it’s also possible that your package has stopped moving because of an issue with the order or because the courier lost your package.
You should contact Estes Express if your package hasn’t moved for several days.
Estes Express package tracking status explained
When you use the Estes Express tracking order tool or log into your My Estes account, you’ll find the current status of your order.
The status will either say ‘in transit’ or ‘pending.’ Here is what these different statuses mean.
A package is in transit if it’s moving along its route. You’ll find the status as ‘in transit’ while your package is on a truck or while it goes through different terminals along its journey.
You should also find an estimated delivery date for your order and the latest terminal or node it reached.
Why your Estes Express package is still in transit
Your Estes Express package will stay in transit until it reaches its destination. It’s the default tracking status as your package travels and indicates that your package is following its route as planned.
Note that transit can take longer than anticipated if the courier runs into delays or has to make changes to the route your order is following.
How Long an Estes Express package can stay in transit
If you’re sending a package in North America, Estes Express can ship your package to millions of destinations within a day or two.
Most domestic packages and orders sent to Canada and Mexico will stay in transit for 24 to 48 hours.
If you’re sending a package abroad, you should count on your order being in transit for four to seven days, depending on the destination.
You will get an estimate of how long transit will take when you book an order with Estes Express.
You can also use the courier’s transit time calculator tool before booking your order.
A ‘pending’ status indicates that your order isn’t moving at the moment or that the courier is waiting for more information.
Why your Estes Express package may be pending
A ‘pending’ status doesn’t necessarily indicate an issue with your order. Several scenarios can cause the track Estes Express order tool to show a ‘pending’ status:
- You will find a ‘pending’ status while you wait for the courier to pick up your package or before you drop off your package at the courier's location after creating an order online.
- It’s common to find a ‘pending’ status early in your package’s journey while the courier figures out the best route.
- You can also find a ‘pending’ status if the courier has to make changes to your package’s route.
- The status can show as ‘pending’ if the courier could not deliver your package and is rescheduling the delivery or attempting to contact you.
- For international orders, ‘pending’ can indicate that your order is going through customs.
- Estes Express hands over packages to third-party couriers for international deliveries. You will likely find a ‘pending’ status while Estes Express waits for tracking information from an international partner.
Estes Express delivery times
You will get an estimated delivery time as your package gets closer to its destination.
Estes Express handles last-mile deliveries for most destinations in North America, and these estimates are usually reliable.
Estes Express delivery times: what time will your package arrive?
Estes Express delivers most packages within regular business hours. However, delivery times can vary based on the route and current order volume.
It findms that last-mile delivery drivers have a morning and afternoon route.
So if your package reaches a terminal during the afternoon or evening, the recipient will likely got it the next day between 8 A.M. and noon, depending on how far they are from the terminal.
For packages that reach the local terminal late at night or early in the morning, the afternoon driver will likely deliver the order between noon and 5 P.M.
The courier offers a time-critical guaranteed service where you can choose to have a package delivered before 10 A.M., noon, or 5 P.M.
How late Estes Express delivers
Most last-mile delivery routes findm to end around 5 P.M. the courier may deliver a package later if you select next-day sending or send a package to a business address.
International Estes Express delivery times
Delivery times can vary for international orders. Estes Express handles deliveries in North America and works with partners to send packages around the globe.
If you send a package outside of North America, a third-party courier will take over and deliver your package. Delivery times will vary based on how this courier plans deliveries.
The best way to find the delivery time for your international order is to track your package as it gets closer to its destination.
Lost and missed Estes Express deliveries
Read on to learn more about handling lost or missed deliveries with this courier.
What happens if you miss an Estes Express delivery?
Most last-mile deliveries don’t need the recipient to be present. The delivery driver will simply leave your package at the recipient’s door.
If you ask for a delivery with a signature or another service that needs the recipient to be present, the courier will reschedule the delivery for the next day if the recipient isn’t present.
How long will Estes Express hold a package?
Estes Express doesn’t share this information anywhere. If you missed a delivery, your best option is to contact customer service to find out if the courier can hold your package and try to deliver it again.
What to do if you haven’t got your Estes Express package
If your package is running late, you can first try using the courier’s tracking tool. You’ll find where your package is and get an estimated delivery date.
Your other option is to contact the customer service team. A customer service representative will track your package and determine if there are any issues with your order.
You should contact customer service if your tracking number hasn’t moved in a while. You can also file a claim for a lost package if customer service cannot find your order.
Estes Express FAQs
Read on to learn more about Estes Express deliveries.
Is Estes Express delivery fast?
Yes, most deliveries in North America happen the next day or within two days. This courier also offers fast delivery to international destinations.
Can I track Estes Express package by address?
The answer is no. You’ll need a PRO number, a bill of lading number, or another tracking number to find your order.
How do I know if my Estes Express package is stuck in customs?
If your package is going through customs, you should find the tracking status as ‘pending.’ If it hasn’t moved in a while, your best option is to contact customer service and ask for an update.
Estes Express Tracking: wrapping up
Estes Express has a helpful online tracking tool to keep an eye on your packages. You can also use your My Estes online account to track your orders, but there are other options to consider.
Follow your Estes Express package from the store to your door and download Circuit Package Tracker for free now.