Starting in 2012, ECOM Express is India's leading package logistics company specializing in eCommerce transportation for business.
Operating in 29 Indian states and with 3,000 delivery centers, it’s no surprise that ECOM Express is an expert in combining eCommerce, technology, and customer service.
Below, we’ll show you how ECOM Express tracking works and what the status of orders can tell you. Then, you’ll leanr how to find and resolve any tracking issues.
ECOM Express tracking
Tracking your ECOM Express package is easy with Circuit Package Tracker. You'll always know where it is and its current status. Here's what you need to do:
Find your ECOM Express tracking number.
You can find your ECOM Express tracking number by checking your order details or confirmation email from the seller.
Sometimes the merchant will send an email with your tracking number. Otherwise, you may need to log into the merchant’s website or app to find it.
Track your ECOM Express location
ECOM Express tracking is easy:
- Grab the tracking number from your order details and copy it.
- Paste it into the Circuit Package Tracker search above and hit ‘Track package’ to get your ECOM Express order status, location, and other valuable details.
Lost ECOM Express tracking number
Don't worry if you want to track your package but have lost your ECOM Express tracking number. If you have one, the easiest way to track it is with the airway bill (AWB).
If you don’t have an AWB, search your email inbox and junk folders for your order confirmation. Most sellers will send you a tracking number once they ship your order.
If this doesn’t help, finding your ECOM Express number is simple! Just message the sender and ask them since that's probably your fastest option.
The last option is to contact ECOM Express customer service. The customer service team may help you find your package and its tracking number—however, this is likely to be slow.
Solving ECOM Express tracking issues
As with any delivery company, tracking issues can happen. It's essential to contact ECOM Express customer service if there are any delivery problems with your order.
First, troubleshoot the problem using the guide below.
Why you can’t track your ECOM Express package
If you're struggling to track your ECOM Express package, the first thing to do is check you haven’t mistyped your tracking number in Circuit Package Tracker.
Another possibility is that you may be checking the status too early. ECOM Express tracking won’t work until they enter your order into their system.
There may be a small gap between the time you get your tracking information from the merchant and when ECOM Express updates its system.
In this case, wait a few hours and try tracking your order again. If you’re still unable to track your order after 24 hours, contact ECOM Express customer service for help.
Why your ECOM Express package is not updating or moving
Of course, it’s frustrating when you’re anticipating a package only for the status not to move or update. However, a status that hasn’t changed for a while doesn't necessarily mean anything went wrong during sending.
For instance, poor weather often impacts sending time, especially if your package is traveling a long distance. Your ECOM tracking status will show these kinds of delays as ‘pending.’
ECOM Express tracking status explained
Not sure what your ECOM Express tracking status means? You should expect to find two main statuses: “in transit” and “pending.”
Keep in mind that ECOM Express tracking statuses will include more detailed package information, such as your estimated delivery time and its location.
“In transit” means your package is moving to the next stage of its delivery.
Sometimes, your package may transfer between several locations through its journey, and it may show “in transit” until the day of delivery.
Still, even if the status is “in transit,” your tracking information will likely show where ECOM Express last scanned it. That will give you an idea of how close it is to get to you.
Why your ECOM Express package is still in transit
If it seems like your package has been “in transit” for a long time, consider where it’s coming from.
Extra transit time should be expected if you’re waiting on an international package, as it might get detained in customs or pass through several delivery points on its way to you.
Weather also comes into play, as your package usually doesn’t just go from one location to the next without a stop in between. ECOM Express order tracking may take this into account.
That increases the risk of delays happening at multiple scan points throughout the process. Rain, snow, storms, and other weather could mean several disruptions to your delivery.
Short staffing at warehouses and trucking companies can also lead to a longer transit time.
How long an ECOM Express package can stay in transit
How long is too long for a package to show a status of "in transit"? It depends on where your package originates and the destination.
ECOM Express guarantees deliveries within 24 to 72 hours in India, including Sundays and public holidays.
If you live outside of India, you should prepare for your ECOM Express package to take longer to reach you. Likewise, you might have delays if you live in a remote area.
Regardless, it's a good idea to contact ECOM Express customer service for help if your order tracking status has been “in transit” for a while.
A “pending” status is usually only used before ECOM Express has your package in their care.
They use the status when they’ve got the information about your package from the merchant but don’t yet have it in their possession.
Why your ECOM Express package may be pending
Your tracking status may show pending in the period between your order processing and ECOM Express collecting your package from the merchant.
This usually doesn’t last more than a day (or a few at most), but many merchants will let you know ahead of time if they’ve got longer processing times.
“Pending” isn’t something to worry about unless it remains unchanged. For example, if the merchant notifies you of an expected two to three-day processing period, you may notice a pending status.
You should expect that to change to “in transit” after two to three days.
ECOM Express delivery times
Your ECOM Express tracking status will show an estimated delivery time as a range (for example, from 12 pm to 2 pm).
Even if there isn’t a specified range, Circuit Package Tracker will still show you an estimated delivery date. You can then adjust your schedule to collect your order.
ECOM Express delivery times: What time will your package arrive?
You can expect your order to arrive between 9 am and 8 pm when your ECOM Express tracking says it’s “out for delivery.”
Keep in mind that your ECOM Express delivery time will change depending on the day—there are usually more deliveries during the week than on a weekend.
In any case, if your ECOM Express tracking status says “by the end of the day,” you should expect your delivery by 8 pm that day.
How late ECOM Express delivers
You can expect the latest ECOM Express delivery by 8 pm in India. Times will vary for international deliveries as a courier partner in the destination country will make the final delivery.
ECOM Express or their delivery partner will let you know if this is the case.
International ECOM Express delivery times
ECOM Express only handles delivery from and to India. Once ECOM Express has your delivery, you can expect it within 24 to 72 hours.
You’ll need to wait longer for international delivery as there is more ground or air to cover and customs must clear your shipment at every border point.
Some international merchants send shipments with an economy shipping service that may take a month or more to reach India.
Lost and missed ECOM Express deliveries
Missed deliveries and lost packages are frustrating, so it helps to know what to expect ahead of time rather than guessing or making assumptions.
If you find yourself in either of these situations, your best bet is to contact ECOM Express customer services.
They may have an update on your package or offer further help on how to track ECOM Express shipments. Alternatively, contact the seller to confirm there are no package delivery issues on their end.
What happens if you miss an ECOM Express delivery?
If you miss an ECOM Express delivery, the delivery driver may leave your package in a safe place. If they cannot do this, the driver will make another attempt on the following day.
ECOM Express will try to deliver your package three times before holding it for a week or sending it back to the sender. You can contact ECOM Express to schedule redelivery and find out what’s happening.
How long ECOM Express will hold a package
You can expect about a week before ECOM Express will return your package to the sender. Make sure you’re home when the next delivery attempt is made to avoid this.
Leaving instructions with ECOM Express through their customer service support may be helpful if you cannot be present for delivery.
However, if you won’t be available for their available delivery window, you can arrange a pickup as an alternative way to collect your package.
What to do if you haven’t got your ECOM Express package
Does your ECOM Express tracking show as “delivered,” but you don’t have the package? Contact ECOM Express immediately if your status shows as “delivered,” and you have already checked with your neighbors and safe places.
ECOM Express tracking FAQs
Not sure what to expect when tracking your ECOM Express package? You’re not alone. Here are some of the most commonly asked questions about the ECOM Express delivery process.
Is ECOM Express delivery fast?
Within India, ECOM Express usually delivers packages within 24 to 72 hours.
Packages coming from international locations take longer, but that time frame holds once your package gets to India from its original location.
Can I track ECOM Express package by address?
A few companies let you track a package by the address. However, it is not possible when it comes to ECOM Express tracking shipments.
You need your ECOM Express tracking number or AWB number.
How do I know if my ECOM Express package is stuck in customs?
Your package status tells you if your shipment is stuck in customs.
When you use ECOM Express tracking, you’ll find the “pending” or “in transit” status, which should have additional details. Customs information or delays will likely be included.
Customs should notify you if they have your package. You can contact your local customs office for help.